FORUM POSTS AND DISCUSSIONS | Previously known as Promapp
- 329 Topics
- 768 Replies
Hi there, I'm interested to know how others have categorised/grouped their processes. We have done this by department so we have 7 Units which each have a variety of processes mapped. (sometimes 500+ ) This also means we have duplicates in different groups. Looking to see how others have done this. Thanks
Unable to Archive Process
Hi, There is a process I am trying to archive but it keeps failing and I get the following error message from publishing screen. Issue seems to be with the process itself as we had previously tried to publish it and couldn’t so we made a copy and published that. Now trying to archive the original record. Thanks,Viswa
Add email address as Web Link
Hi Promappers I am looking to add an email address as a clickable Web Link. For context this is a shared mailbox used to manage one of our procurement processes. When adding to a task within activities the address is just plain text and doesn't resolve as a clickable hyperlink. If I try to add as a Web Link I get an error message ".... is not a valid URL. Should you wish to use the URL, a Promaster may change the URL regular expression setting to support it." The admin portal seems to support the whitelisting of addresses such as www.address.com* but I can't seem to whitelist a mail domain. Is this possible at present, or is there a work around?
Out of the Box processes from Promapp
Hello,Can you please help me find the 'Standard Process' (or 'Out of the Box' processes) that come with Promapp? I'm trying to map common processes in my organisation i.e. Procurement, Accounts Payable, etc and I understand Promapp provides some 'template-like' processes that I could use as a starting point, rather than writing one from scratch. I hope this makes sense 🙂 Thanks,Carlos
Highlight Changes in Printed Process
Is it possible to print a process with the changes highlighted (like we see when comparing versions in Promapp) ? We often have to send Policies to our Board for approval before we can publish the changes and they want to see what we are changing. Of if anyone has an easy workaround it would be much appreciated. Thanks.
Images in a Procedure View
I was wondering if anyone new how to have your images display under the Activity/Task? In the Edit tab they do this, but in the Procedure tab they show to the right. This is a little confusing as to what step the image should apply to. I would also be open to any suggestions of how others have worked around this.
System Stakeholder Dashboard Notifications
A user has dashboard notifications that have the Acknowledge action greyed out and no view option available. Processes have been changed and he has notifications with his involvement status being "System Stakeholder" however in the systems tab he is not mentioned as any system Owner or stakeholder. He doesn't have access to the groups the processes are housed in but I cannot resolve the notifications as I cannot find him referenced as any system stakeholder?
Username used but user not found
I have a user that has been set up but can not be found in searches and not able to be added to processes. When trying to make new profile, it says "username already exists". In existing process maps the RACI has their name but on the map view, shows their profile photo and name as "test test". I'm not able to delete their profile, as I can't find them in any search - eg:
Promapp Promaster Role Issue
Hi There,I can see an old sample/training process with Process Owner and Process Expert - Promapp Promaster. However, this user doesn’t seem to exist in our user/role list.Please advise where is the Promapp Promaster role appearing? Please refer to the screen shot attached.Thanks,Viswa
Global Process Owner field uneditable in variant
Hi There, I am looking to archive a process with variations in Promapp. I am able to archive the standard process. However, the variations have a different global process owner who have been deleted from Promapp. I am unable to make the field editable because of which archival is not possible. Please advise. See image attached Thanks, Viswa
Import Procedure Text: Notes
After importing procedure text with Notes, the notes appear as activities. I believe I'm following the example provided in ProMapp but with no success so far. Could anyone share any experience with getting Notes to import correctly? See attachments for view of before and after text import. Also, promapp provided example attached. Thank you!
Manage Groups - Publisher Stakeholder Inheritance
Is there a way to stop the inheritance of the Publisher stakeholder in Sub process groups as there doesn't appear to be an option to remove higher layer Publishers ? Example Top Process Group - Person A (Top PGO) has been allocated as publisherSub Process Group - Person A plus Person B (Sub PGO) are now allocated as publishers , however Person A (Top PGO ) only wishes to publish processes at the top layer and has delegated Person B as publisher for the Sub Process Group, however there is no option to remove Person A (Top PGO) from being the publisher . Any help or clarification would be great on this , thanks
Process Review Notification emails
Does Promapp send email notifications for process reviews? I'm assuming it sends emails to Owners and Experts for processes but I can't see this in the documentation. I've gone through all the documentation including https://help.nintex.com/en-US/promapp/Dashboard/Myreviews.htm and not found anything that tells me how they work. What I'd really like to know is the following:- Is there a notification email?- If there is, is it 1 email per process?- How many times is this sent out?- How often is it sent out?- Are review notifications grouped?Can anyone shed some light on this feature? (or point to it in the documentation!) Thanks,Eddie
Training Module Notifications
Hi all, am testing the training module for use with our onboarding process, am wondering if there is a way to notify supervisor and trainee when training is overdue? Also, when selecting 'supervisor sign off' on training unit, will the supervisor gets notification when training has been completed?
Level 0 processes for Public Sector
Do you have examples of Level 0 (mega-process) for the public sector, specifically Local Government? The reason for asking is because our current Promapp structure is based on organisational hierarchy which is causing us problems when looking at end-to-end processes across functions. The only examples of Level 0 process maps I can easily find online are more appropriate for private sector where they provide a smaller range of products/services using a ‘sales > design > produce > invoice’ model. We can shoehorn our services into this model but I feel there is a better way to arrange our ‘core processes’ in Local Government. Any ideas on these groupings or connection recommendations would be greatly appreciated. Note: Level 0 (mega-process) related to the Quality Management System Process Model Approach of a one-pager showing the Management (strategic), Core (value chain), and Supporting (support chain) Processes together.
Unable to delete blocked processes
Hi everyone.I'm having a problem with deleting some kinds of processes that I assume are blocked because I don't even have the option to modify them. (I'm the promaster, so I should be able) Under the "manage group" tab, and inside the Promapp Training group, there are 3 processes only visible in the group section that can't be deleted. Can somebody help me with this?Thank you all.
Two way arrow from a decision diamond?
Hi Team, im sure this has come up previously and i think i recall someone showing how it could be done in a training video but i cant find it! Essentially i have a simple process which has a decision diamond which branches off to a step if yes or continues if no. I would like for the directional arrow for "yes" to show as being both directions to denote you would need to complete the "yes" step but then come back to the next step in the process (essentially make the arrow double ended rather than just point to the yes step and then onto output. Hope that makes sense!
Unable to assign Expert/Owner when creating the process
We have an active user who has created many processes in the past, when they tried to create a new process today and needed to assign an Owner & Expert they searched for their own name and there was no dropdown that had appeared at all. As a workaround I was able to create a process and select them as the owner & expert which then allowed them to start working on the process but they still cannot create a process and this isn't a feasible solution in the long run as they will be adding many more processes to the group. Any tips or tricks to try and resolve this issue for our user?
Can you have a conditional linked activity instead of a conditional linked process?
Hi. I have a process with multiple nested exceptions. I know I can use a Note for the tasks required if the first exception rule is met, but within these exception rules, there can be another exception - can the tasks for the second exception be listed under an Activity, or will I need to create a sub-process for them?The process steps are:Task = Check for stock on regional store. Note: What if no regional stock? Actions under Note: Check in national store What if no national stock? Action: Order partsI know the obvious thing to do is to create an Order Parts process, but just wondering if instead of a process, this can just link to an Order Parts activity. Thanks.
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