Product Forums

Hi there,We were running through an Incident that was reported through Improvements and the Incident owner was able to close it even though we have a different user as the portfolio manager. I thought the portfolio manager had to close the incident. How does the incident closer settings work? Should this have happened?Thanks,Bella

Hi there,Just curious on any suggestions on best practice when receiving duplicate incident reports in the improvements module.For example, we currently have an incident that is under investigation/action and not yet resolved, so we are likely to continue receiving reports of the issue with examples that would assist with our currently in progress incident. Our thoughts to combine these would be to take a screenshot of the new report and upload it to the investigation section of the ongoing incident. Then deleting the new report as we will have all the information on this now included in the ongoing one.Would be great to hear others thoughts.Thanks!

Hi there, Is it possible to have a link to the “create a process” page in Process Manager? We are creating a Process Manager landing page in our Sharepoint and want to have a quick link button to create a process. Thanks

Hi Team,Can advise what is the error message means?We were trying the API integration via Postman testing and is working fine however when apply into Xtension and it prompt the error as below screenshot.In step1 using Xtension able to get client access token. In step 2 to get Authenticate Enterprise User token and it prompt error.  

Hello, trying to create a datasource for chatPT/OpenAiBut keep getting this error that api token is larger than 255 characters, but’s it’s 155  

One of the most common challenges we come across is: “How do I let users submit multiple related items in a single form, while keeping my data structured and my automation flexible?”Many real-world use cases like equipment requests, expense claims, orders and inspections don’t fit neatly into a single‑record model. They need one primary record with many related items.Repeating Sections are now supported in forms linked directly to tables, unlocking powerful new design and automation patterns. How is this enabledPreviously, Repeating Sections were only available in forms attached directly to workflows. This update expands that capability and gives builders more control over how and when automation runs.Repeating Sections can now be added to forms linked to a tableDesign rich, relational data capture experiences without

Is it possible to extract the data for Process Improvements/Feedback (detail) report using the API? 

I have a Nintex Workflow online start form with a Choice - Single control set as a drop down. The Options setting in the control is set to use a Table Data variable to get values for a Data table. The column in the Data table is a Location name (which are City names).Locations were initially added to the Data table with those values being in alphabetical order. New rows were added in table, but those values appear at the bottom of the table and are not in alphabetical order.On the form, the values in the Choice - Single form control appear in the order that they were entered and not in alphabetical order. I am looking a way to sort the choices alphabetically in the Choice - Single dropdown control. Is there a way to do this?Order of rows entered into the Data table and how they display in the choice drop down control on the form:AtlantaBostonChicagoNew YorkLos AngelesBaltimoreHoustonDesired way for then to displa

I need some assistance determining if we are Title II compliant with disabilities such as hearing impaired, etc. Is AssureSign capable of reading the document which we send to students?

We have a workflow need to capture an ID (from a USB connected scanner) while the user is interacting with a workflow form. Has anyone thought/tried to do this?

I have use case where I have a repeating section on the form. The users want the ability to copy the repeating section value to create a new entry and tweak it. I don’t see anyway in the Rules where I can dynamically add a New Row to the section. Anyone come across this?

Got a Choice Control with 5 items with multiple option selection enabled.The last option in the list is Other, when the user ticks that box, I want it to make a textarea become visible underneath, A advanced rule works if you only pick the Other box and it shows/hides the textarea accordingly.However, if the user picks another item and the Other option, then it doesn;t work. With Multiple data type, i did a message and it shows the value as Option1;Option2 etc etc. So i assumed I could you advanced rule to say if Choice CONTAINS the Other value, but it won’t work. Why doesn’t the advanced condition work? The Choice control has two items picked, so you would think I could that in an advanced condition to say if it contains Other then do something. Any ideas?  

What was the thinking behind keeping the value entered in the Specify your own property - In the Choice List Control? By default the text entry is read only and greyed out (which is expected), but when you tick the Specify your own value, then enter something and Untick it afterwards, why does it retain the Value?  The natural action should be to empty the value when unticked, but as you can see, if keeps the value. There doesn’t even appear to be a way to clear the property via rules when unticked either.Come on Nintex, why all these basic bugs? This just hinders development.  I just seem to be spending days/weeks/months fighting K2 bugs than doing any development these days, I can see this leading to waving Goodbye to K2 in the near future despite all the time and effort invested.

got a request from a user. is there some settingsthis is at My Nintex - Tasks 

In the initial Setup Manager. I Clicked on the Full Installation and then once entering the License Key the setup manager got crashed.I am seeing the below logs in the event Viewer. Application: SourceCode.SetupManager.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.AccessViolationException   at <Module>.K2LicenseUtils.DecryptString(ATL.CStringT<wchar_t,ATL::StrTraitATL<wchar_t,ATL::ChTraitsCRT<wchar_t> > >*, ATL.CStringT<wchar_t,ATL::StrTraitATL<wchar_t,ATL::ChTraitsCRT<wchar_t> > >*, ATL.CStringT<wchar_t,ATL::StrTraitATL<wchar_t,ATL::ChTraitsCRT<wchar_t> > >*)   at SourceCode.Licensing.K2LicenseValidator.ValidateLicenseKeyV1(System.String, System.String)   at SourceCode.Licensing.K2LicenseValidator.ValidateLicenseKey(System.String, System.String)Exception Info: System.Excep

When i import to the data through excel date column is not inserted in smartObject , remaining all columns inserted Properly 

Hi,Is there a quick way to check file attachments added by a user to form for duplicate names? Users occasionally add the same attachment which causes problems down the line, so I would like to deal with the issue before the K2 forum is sent.The users use a K2 form button to add attachments and they appear in a List view on the form.What is the best way to prevent them adding duplicates or sending the form if there is a duplicate document attached Thanks  

Hi Team,The scenario: Nintex workflow generate PDF and API integration with POS Digicert, email to signer and then the completed signed PDF need to be downloaded from API Integration. Issue: Tested with Postman - download binary or download Base64 both are working fine for result return. However in Nintex it comes as truncated?Please advise any solution or alternative way to fix the case. Thanks.   RegardsCatherine

Hello! I have quite a few complex pages and over 200 pages in all and I have been putting off upgrading from V1 to V2 because of it. I am now attempting the process.I decide to start with one of the complex pages to make sure I would be able to get it converted. I was able to work through all the issues except that all of my conditions that are “Field From Another Model” conditions are not working and I can’t get them to work. They still work fine in the V1 version, but V2 doesn’t seem to like them. If I deativate the field from another model condition, the model loads fine and gives me the results I would expect. But when I activate the field from another model condition, the model returns zero rows when it should return many rows.The target model that the field from another model condition is based on is performing as expected and loading the appropriate rows.I have been trouble shooting this for an hour and Field From Another Model just doesn’t seem to work o

Hello,I am using a NAC workflow to try and loop through a O365 SharePoint document library. I have a folder/subfolders setup like below:0256 (folder) > Intercompany (subfolder) > Month (subfolder)Note: I have January - December months setup under Intercompany I need to be able to run through these folders weekly and determine when the user uploaded the file(s) into the month folder and based off that date, delete the files 45 days after.I have the following workflow setup but it doesn’t seem to be looking into the “month” folders I have under intercompany (per my logs). It seems to be only getting what is within the top folder… Please help!