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Hi,I am unable to log in to the customer portal.I have attached a screenshot of the issue for your reference.Any assistance in resolving this issue would be greatly appreciated.Thank you in advance.Best Regards,Thriveni

Do you want to show master-detail information in a form and have it render automatically each time you change the master?  Repeating sections are your friend for this. The secret sauce is to set the default value of the repeating section to the data containing the detail line. “Default value?” I hear you ask.  “Surely that is only set when the form loads?” Well yes – every other control operates this way but we’ve tweaked repeating sections to re-render if the default value field changes.  This way you could use it to set up a repeating section with default values when the form loads but you can also re-render the repeating section if you change the default value. Read on for some examples of how to get this going. Example 1 – using a collection as a data sourceThe first example we’re going to use is by using a collection variable.  One thing you need to be aware of is if the collection variable is part of an object then it must be at the root level of the object.  If it isn’t then you

Hi, I have completed the Nintex Automation for Business Analysts course and quiz, and all requirements are done, but I am unable to click “Continue” to finish the course. How can I fix this? 

Till now, AI has been mostly sitting adjacent to the Process Automation platform, not embedded into it. But with the release of Nintex Automation K2 5.9.1, that changes rather significantly.The standout feature in the 5.9.1 release is K2 Intelligence, Nintex’s move toward embedding AI directly into the workflow and forms layer of the K2 platform itself. Importantly, this is not being positioned as a generic “AI assistant” bolted onto the side of the product. Instead, this is a more pragmatic approach: operational AI embedded directly into process execution.K2 Intelligence ArchitectureK2 Intelligence enables AI-powered tasks to be executed directly from workflows, forms, and views within the K2 environment and may be one of the more important architectural shifts K2 has made in years.The key differentiator is not simply that AI exists inside K2. Plenty of platforms now claim “AI-powered automation.” The real differentiator is where the AI executes.Nintex is clearly leaning heavily into

when trying to log into the customer portal for support I get the following error. nintexOops!, something went wrongTRACKING ID: ccdd75aebc5c33a0d925

Hi, I’m interested to know if anyone - particularly councils - have developed a management plan around the use of Process Capture when capturing customer information on screens? Have you developed a best practice for staff to use or a business rule around the deletion or redaction of information?Thanks

Hi,I am trying to find an old invoice, can you please let me know where I should be able to find it in your platform?Thanks,Stephan Avila

A new how-to article has been released that covers the process for highlighting a text box in red when a button is clicked and the field is empty in a K2 View. The article outlines the full configuration, starting with the initial setup of the view and continuing through the creation of an IsBlank expression, transferring the expression result through a rule, and applying conditional formatting based on the evaluated outcome.This approach enables validation to occur only after a user action, preventing unwanted highlighting on initial load and providing a cleaner and more purposeful interaction flow. The article is available here:Highlighting an Empty Text Box in a K2 View Using Expressions and Conditional Formatting | Community Have you spotted a gap or have a cool idea? Your feedback matters to us, and we’d love to hear it. Click here to leave feedback, as your input helps us continuously improve Nintex University, Nintex Community, and the Nintex How-To Center.

Get ready! Changes to Microsoft Exchange online affects DocGen packages Published: January 15, 2026 Do you use Microsoft Exchange online with our SMTP (email) delivery option in your DocGen packages? Beginning March 1, 2026, Microsoft has announced that it will start rejecting calls to exchange online in this way. This means these emails will no longer be sent. The Nintex team is here to help.  Actions requiredThe following should be done by a Salesforce administrator/ DocGen package designer in your organization:Identify DocGen packages using the SMTP (email) delivery option. Choose a different email delivery approach: Option A: Change the SMTP server you are using in the Delivery option to another service. For example, sendGrid and SMTPtogo have been popular alternatives Option B: Use Salesforce’s email delivery. To do this, you will need to add an Email delivery option to the DocGen packages affected and copy over the values from the SMTP delivery option before deleting them.

Starting in Nintex Automation K2 version 5.8.1, newly created forms will now default to the Dynamic theme. This change helps ensure a more modern, consistent styling experience right from the start—no extra configuration required. What’s changing?In previous versions, new forms defaulted to the legacy theme unless manually changed. With this update, the “Use Legacy Theme” setting is now unchecked by default. New forms will automatically use the Dynamic theme, aligning with a modern design standard and streamlined styling.This change only affects newly created forms. All existing forms, previously upgraded collateral, and SharePoint-generated forms will retain their original theme settings. Why this mattersThe Dynamic theme offers a more contemporary design and consistent color styling. With its default style profile, forms automatically apply a unified set of colors, such as main accents, page backgrounds, and content areas, ensuring a cohesive look across your applications. What if I

Hi “I’m looking for 1‑to‑1 K2 SmartForms/Workflow ,  customer developer training. could u help on that. Regards 

Certificates, Re: Automation Specialist for Nintex Automation Cloud - Level I and 11Has anyone got any practice exams for these or any previous attempts documented so I can conduct some self assessments before actually taking the examinations?Would be nice to see, just like actual exam courses, some practice exams (full length - like those from university courses) and or the last couple iterations over the years. If anyone could assist me here, that would be great. I did reach out to my local Senior Customer Success Manager, however he advised he was not able to locate any such thing.

Hi,I am a student studying the NINTEX WORKFLOW course and I would be happy to hear about a recommended learning order.Thank You

If you’ve seen any of my articles before, you may have seen that I speak about the Connected Data feature where you can use Excel to push data into your Word/Powerpoint/PDF template. The possibility is endless when it comes to Connected Data so it may be difficult to figure out what you can do with it.One use case that I encountered was removing the country code from the phone number if the country code is filled out. If it is not, then we want the use the phone number as is. One option that admins could do is to create a Salesforce field to determine this but I have encountered many that do not want to create a new field either because of having too many already to maintain or not wanting to create a field with the only use of it is to be used for DocGen.In my specific example, I will have a field where the user may or may not enter the country code on the contact record. In the scenario where the user have entered a value in the country code, then we want to remove that many numbers

Hi. I am searching for conferences coming up between Oct 2026-Oct 2027. I didn’t see any released to the events tab yet. Can you please let me know if there are spoilers you wouldn’t mind giving me a heads up on? My employer needs to plan in advance for funding, approvals, etc. Thanks. 

New How-to video: Apply conditional logic to Word tables in DocGen for Salesforce Tired of blank tables showing up in your generated documents? With Nintex DocGen for Salesforce, you can make your templates even smarter by applying conditional Word formulas to control when a table appears—based on your data.In this video, we’ll show you how to use Word’s built-in IF field formulas with Nintex field tags to show one table when another is blank. No extra templates. No unnecessary clutter. Just clean, data-driven output.🧩 Ready to bring smarter logic to your documents? Let’s get started.

 The wait is over! The Customer Enablement team is excited to announce the launch of the Nintex Apps Certified Builder Exam! This exam is open to both Nintex Apps and Nintex Apps for Salesforce builders. Sign up today for your chance to prove your skills and earn recognition as an exemplary Nintex Apps builder! Nintex Apps Certified Builder exam

A new tutorial has been published in the Nintex Community, showing how to create automated tests for SmartForms using Selenium IDE. Watch the video here This video walks through the process of recording and running test cases, offering a practical way to automate form testing without writing code. Check it out to learn how Selenium IDE can support your testing workflows in Nintex Automation K2. Have you spotted a gap or have a cool idea? Your feedback matters to us, and we’d love to hear it. Click here to leave feedback, as your input helps us continuously improve Nintex University, Nintex Community, and the Nintex How-To Center. 

A new article is now available in the Nintex Community, demonstrating how to use an existing K2 theme as a style profile within the Style Profile Designer. Read the full article here This guide outlines the process of linking theme CSS files to the Style Profile Designer, enabling consistent styling across SmartForms using previously created themes. Have you spotted a gap or have a cool idea? Your feedback matters to us, and we’d love to hear it. Click here to leave feedback, as your input helps us continuously improve Nintex University, Nintex Community, and the Nintex How-To Center. 

Are your SmartForms looking a little too spacious? We've got great news for designers and developers working with the Dynamic Theme in Nintex Automation K2! A new article has just dropped in the Nintex Community:How to Remove Additional Padding in the New Dynamic Theme for Nintex Automation K2 This guide walks you through how to reduce excess padding in your forms, helping you achieve a cleaner, more compact layout—especially useful when working with tightly spaced controls. Whether you're refining an existing form or building something new, this article is a must-read for anyone looking to optimize form aesthetics and usability. Have you spotted a gap or have a cool idea? Your feedback matters to us, and we’d love to hear it. Click here to leave feedback, as your input helps us continuously improve Nintex University, Nintex Community, and the Nintex How-To Center. 

Document automation just got a whole lot easier in Nintex Workflow. Whether you're sending contracts, onboarding forms, or invoices, there’s now a faster way to bring dynamic documents into your processes—with the new Run a document package action.In this guide and video, we’ll show you how to add a document package to your workflow with just a few clicks. 🚀 Ready to streamline your docs? Let’s get started! 

Can you please add me back as admin for our Nintex university so I can run training reports? I had this access prior to update. Thank you,Larry bennettGM Financial

Hi there,We're excited to announce that we'll be testing a new AI Moderation feature on the Nintex Community from October 17 to October 27.UPDATEThis feature has been implemented! When you post, you will see this message: Your post will be published normally and you do not have to take any action when seeing this. ----------------------------------------------------------------------What to expect?The Automated Moderation AI Agent will automatically review posts and replies before they are published, helping to detect:NSFW (Not Safe for Work) content Spam PII (Personally Identifiable Information) Violations of the Community Code of Conduct What happens when you post?When you submit a topic or reply, the Moderation AI Agent will immediately scan it. If your content aligns with the Code of Conduct, it will be approved and published—usually within seconds.Approved: Your post goes live Pending: If the AI is unsure, a human moderator will review it Removed: If it clearly violates the guidel