Process Manager

Automation does not fix poor ownership, unclear exception handling, or broken workflows. It accelerates them and is an ongoing process of Continius Improve through managing process efficiciencies and identificying bottlenecks of allready automation automated processes. This article explains why process design should come first and which Nintex tool is the right fit for this.Automation is often framed as a shortcut to efficiency. But, in reality, it is a multiplier. If the underlying process is clear, well-owned, and governed properly, automation can improve throughput, consistency, and visibility. If the underlying process is confused, full of workarounds, and dependent on tacit knowledge, automation merely just hardens the problem.Why process quality matters firstMost organisations do not suffer from a lack of tools. They suffer from unclear process design. That usually appears in familiar ways:Handoffs that r

Currently, all the users in our company are able to see the processes in ProMapp, but we need to restrict the visibility depending on region. Based on the research that I've made, I've seen the processes can be accessed based on group, but we need to give visibility to users to multiple groups, so they can see some processes that are visible currently to the other region. Can we restrict users to see only specific processes based on region?

Hi there, Is there the availability to restrict access to specific improvements portfolios? I know I can restrict overall improvements portfolio access but I don’t want to do this for every portfolio only select few.An alternative for this would be is for people to be able to restrict access while they are reporting. I am aware that when assigning the incident owner, the portfolio manager can restrict access, but we are running a risk of people being able to view this report before it has been assigned to an incident owner. Thanks

Hi there, Is it possible to have a link to the “create a process” page in Process Manager? We are creating a Process Manager landing page in our Sharepoint and want to have a quick link button to create a process. Thanks

Hi, we have mapped over 900 processes in Process Manager and want to link each process to an IOP (Internal Operating Procedure). Is there an import template we can update outside of the system and then import the numbers again processes in bulk? TIA

In the Process Capture documentation, it says the Promaster must enable the Process Capture add-on and then grant access to roles.  I can see where to enable the Process Capture add-on under Admin > Process Capture (which I have done).  How do we grant access to roles?

Hi there,We were running through an Incident that was reported through Improvements and the Incident owner was able to close it even though we have a different user as the portfolio manager. I thought the portfolio manager had to close the incident. How does the incident closer settings work? Should this have happened?Thanks,Bella

Hi there,I’m wondering if there’s a way to bulk export archived processes (not bulk archive)We’ve recently discovered that our archived processes are counted in our total process count, and since 2016 we’ve only archived—not deleted—so we have quite a few accumulated.It would be really helpful if we could remove them from our tenant and work through them separately to support our compliance requirements.Has anyone else run into this issue?Thanks,Erin

Hi there, I need assistance with this one ASAP. How does the document approval work? We have people uploading new documents (images) and it says that it requires multiple peoples approval. However the group stakeholders say the Document approvers are only one of these people. The dashboard notification for myself also says awaiting your approval but I am not on the approval list?Thanks in advance.

Hi there, just wondering if when you create a policy in process manager while using policy mode, should it be showing the associated role information?A post made about enabling and using policy mode says this should not show.  

Staff are receiving change notifications on processes even though:There are no “All Staff” roles allocated They are not a stakeholder “Enable optional dashboard notifications for process changes (Default: Off)”   Is turned to Off “Users with viewing permissions are participants in accessible processes (Default: Off)”   Is turn to OffThere seems to be no reason for this - but they are all SOPs from a certain group - I have checked the group settings also and can’t see anything obvious.Has anyone else had this issue and know where it might be coming from?Thanks

This week and last week, I notice the mini-mode links I’m sending to users result in a map disclaimer stating, “No activity steps have been added to this process yet.” The process is complete (though not published) in Nintex Process Manager. When the users select the “Map” tab or “Procedure” tab, the underlying data loads beautifully but something is preventing it from loading it initially. Users feel the link is broken and confusion as well as excess work results. Can you troubleshoot this recent issue for me, please? 

Trying to export processes that have variations and then import them into another tenant, but the variations separate out when importing them.Is there a way to keep them as variations?

Hi there Is it possible to re-order the improvements portfolios as they show in the reporting screen? This is not our final list of portfolios but certainly wouldn’t want a general proposals section to appear first, would be more important for us to have non-conformances or health and safety concerns to show here but I can’t figure out if there is a way to adjust this order. Thanks! :)

We are looking at moving over to explicit process reviews so they are done at the same time every year. BUT, is there a way to disable the override default so that process editors cannot change this? 

HiWe have a process that is being archived and replaced with a new more fulsome process ie we are not simply updating an existing process.I am trying to determine where the soon to be archived process may be linked to others, and cannot find a “process link” type report where I can pull this data.I would like to get ahead of the archive process and update any related processes (linking to the replacement process before we proceed to archive the ‘old’ one), is there a way to do this that I haven’t yet stumbled upon?It feels like a simple type of report showing the relationship between published processes so perhaps I’m missing something obvious - any help would be most appreciated!

I’m trying to find a way to remove review dates from the images.

We are trying to send minimode links with an external auditor but when they receive the email with the link it is still asking them to input log in details for our organisation (which they don’t have).  Does anyone have any idea how we let external parties view the minimodes?

In posts from 2022 Nintex said they were looking at introducing reporting features for Checklists - we’re looking at tracking the progress of all our clients using this but want to be able to see things like average time to go through the process, each person’s number of checklists, etc.Is there an ETA on any updates to the Checklists function that might introduce reporting features?

I can save with comments and publish a process model, but I can’t see the comments, history, etc. and can’t roll back to a previously published version… what am I missing?

Hello everyone,There is currently an ongoing outage for Process Manager (as of 29-Oct-2025 16:00 UTC). Normally we post our system status on https://status.nintex.com/, however, this particular outage relates to an ongoing Azure Front Door service outage (Azure status), which is also impacting our ability to update our Nintex Status site.(screenshot as of 29-Oct-2025 17:18 UTC)We will be aiming to provide updates as soon as possible, however for now the most effective route to track the resolution of this is via the 

Is there a system wide outage occurring now?  The CIty of Boise cannot access ProMapp/Nintex.  Just spins and then returns the error message  ERR_CONNECTION_TIMED_OUT. Where do you post outages?  It would be nice to be alerted to system wide outages.  Thank you for the information.  

Is there a way to find those processes that have no activities i.e. the process has been created with no content.

We have noticed the appearance of a new “Model” option in our Process Group Information,   we currently dont use this function and have it switched off in our configuration.    I just wondered if this tab is meant to be displaying in tenants that arent using this function ?  When its selected it displays a not authroized message ,    We havent seen anything on What’s New indicating this change ?