Process Manager

I can save with comments and publish a process model, but I can’t see the comments, history, etc. and can’t roll back to a previously published version… what am I missing?

Hello everyone,There is currently an ongoing outage for Process Manager (as of 29-Oct-2025 16:00 UTC). Normally we post our system status on https://status.nintex.com/, however, this particular outage relates to an ongoing Azure Front Door service outage (Azure status), which is also impacting our ability to update our Nintex Status site.(screenshot as of 29-Oct-2025 17:18 UTC)We will be aiming to provide updates as soon as possible, however for now the most effective route to track the resolution of this is via the Azure status page.

Is there a system wide outage occurring now?  The CIty of Boise cannot access ProMapp/Nintex.  Just spins and then returns the error message  ERR_CONNECTION_TIMED_OUT. Where do you post outages?  It would be nice to be alerted to system wide outages.  Thank you for the information.  

In posts from 2022 Nintex said they were looking at introducing reporting features for Checklists - we’re looking at tracking the progress of all our clients using this but want to be able to see things like average time to go through the process, each person’s number of checklists, etc.Is there an ETA on any updates to the Checklists function that might introduce reporting features?

Is there a way to find those processes that have no activities i.e. the process has been created with no content.

We have noticed the appearance of a new “Model” option in our Process Group Information,   we currently dont use this function and have it switched off in our configuration.    I just wondered if this tab is meant to be displaying in tenants that arent using this function ?  When its selected it displays a not authroized message ,    We havent seen anything on What’s New indicating this change ?    

I am receiving an error weekly stating, “Error getting breadcrumb children” and my search here yielded nothing so I wonder if you have some wisdom for why this keeps happening and what I should do to avoid the error. My teammates are not receiving it. 

New customization option designed to give you more control over how you interact with processes in Process Manager. With this enhancement, you can now decide whether the summary panel automatically opens when you navigate to a process. This helps streamline your workflow by letting you choose what’s most efficient for you:  Keep the panel auto-opening for quick access to process summary details.  Turn off auto-opening if you prefer a cleaner view when navigating into a process.  How to Set It Up You can adjust this behavior in just a few steps:  Navigate to My Profile  Navigate to Preferences  In Preferences, you’ll see an option labeled “Show process summary panel by default”  Check the box if you want the panel to always open automatically.  Uncheck the box if you want the panel to remain closed until you open it manually.  Your selection is saved automatically and will apply whenever you navigate to a process. Why This Matters We know every user works differently, some w

Hi there, Is there the capability to make adjustments to the investigation form fields and the action form fields, the same as we can change the reporting form fields. Particularly within the investigation this would be useful, we require a lot more information and are currently using a template but as you can’t make the upload of the finished template mandatory this requires manual checking. Thank you

I am struggling to set up my instance of Nintex Process Manager to only allow roles as the owner / expert, and not an individual user (trying to future proof to make it easier to manage when someone is promoted / resigns etc.).  Is there a setting where one can set it to only allow roles and no individual users (names) as experts / owners? 

What is the best way to transfer roles and process ownership when someone leaves the workplace (Maternity leave or otherwise)?

Hello, is there any update on bulk archiving? I noticed questions from two years ago, so I'm hoping we might have a solution soon to help me with a major cleanup of our processes. Thank you!

My colleague has been having issues with submitting a process for approvals. She has been getting error messages like “Bad Request” or “Contact Nintex support or ProMaster’. She has tried everything and still the issue exists. Can anyone help with this?Kind Regards,

Is it possible to access process maps in Process Manager from Microsoft Copilot. The use case would be for a team to ask a question of Copilot, and the answer is provided by a process map. We would answer with a link to the process map.Our backup plan is to export the process maps to PDFs which is manual and could become outdated. Thanks

I have a Process  that needs to be archived and it has some Risk Treatment dependencies.From what I've read, I need to remove the Risk Treatment dependencies, submit the changes for approval and then I can archive once approved? But... I can't figure out how to remove the Risk TreatmentsIf someone has advice on how to do this it would be greatly appreciated

I have changed the Process Owner on one of my processes, but it will not route for approval to that new person.  It is still routing to the originally assigned person.  Can someone let me know if I need to do something different to get this Process Owner changed?

Hi all, when a user, not a promaster, requests a process be archived, where does the notification go? We don’t have document approval activated but we do have process approval activated. The request does not seem to be added to the archived list, as it’s not yet archived but we can’t tell which requests have been made. Thanks in advance. Rob M

Hi All!The Nintex Process Manager team is excited to annouce that French, German, and Spanish localization will soon be coming to Process Manager. We wanted to put out this FAQ to help answer some questions before it arrives! Q: What is “Localization” and what parts of Process Manager does it cover? A: With the release of “localization” Process Manager will officially start supporting languages other than English for the Process Manager user experience. Starting with French, German, and Spanish support, the localization efforts will enable Nintex to introduce additional language support in a rapid fashion in the future as customer demand necessitates it. The initial localization work by Nintex will cover the UI elements that are created / managed by Nintex, so this does not include actual user generated process content itself (this is something we will look to support in the future and can be facilitated through process variations today).  Q: Is there an additional cost for the localiz

Is anyone able to advise what the following error message indicates - “Request failed with status code 302”,  One of our  users is getting presented with this whilst trying to update a process.  Thanks 

All our maps in the process manager have a logo (which is good) and a Department Tag (Finance - which is NOT good) at the top left corner. We were told that since the Finance Department made the license purchase, it’s hard-coded and can’t be removed. That was a long time ago. Hopefully, this has been resolved in a subsequent update so that we can remove the Finance Dept tag that appears on all our maps. This seems like it would have an easy fix. Can anyone help?  

Hi Has anyone had this error when publishing a process? its the first time ive seen it Response code: 500 does not indicate a successful operation.Thanks! Sara 

We are finally after 6 years of using promapp have a use for Checklist… however the team that want to use it has a requirement to have the completed checklist printed for audit purposes… Has anyone else had this requirement?

Does anyone have a clear definition on how to identify the number of processes that count towards your customer subscription plan? I'd like to be able to know this from time to time, especially as we are in a our first subscription and I get asked about this from my sponsor.

I have a process which accidentally had a ‘Checklist’ created, in the process there is a form linked in, we no longer require the form or the process, I have been trying to archive the form from the process so I can then archive the process.  I have sent a notification to Nintex as I am getting an error message after saving.  However, I have discovered the system ‘Checklist’ was created and I really don't know how the user did this but as they told me they wanted to remove the form and archive them both I know the checklist was created by accident.  Would this checklist be causing the system to return the error.  I have been trying to work out how to archive the system checklist in this process but haven’t been able to work this out yet.  Can you help with this. 

Hello,I have just noticed that the ‘document list report is not showing all documents’ currently sitting in our Process Manager.I have run the report INCLUDING ‘...associated Process Groups, Search Tags, and System Tags’ and ‘...links in unpublished changes. I have also run the report NOT including those parameters and the result is the same. A few documents are missing in the report.I’m wondering whether you have experienced a similar issue?Thanks,Carlos