Hi ​@stapleer this is very peculiar - without looking exactly what’s happening on your tenant it would be hard to understand why that happens. One suggestion would be to check the actual characters used in the upload file for those roles, as there could be a discrepancy to how the role was set up that’s not visible (e.g. empty characters), which is causing interference. 

Outside of that, I would suggest contacting support@nintex.com, so this can be investigated in a bit more depth.

Hi ​@stapleer 
Have you managed to resolve this issue?

HI ​@MillaZ 

No unfortunately not - but I’m hoping it was just an issue for the processes we imported which we have now completed.

I’m having more trouble with our search engine not working at the moment so concentrating on that one for now. Thanks

Erin