Archive: K2 Cloud Knowledge Articles

KB003412 PRODUCT: K2 Cloud  Welcome! You have been selected to participate in the preview program for the JavaScript Service Provider (JSSP). JSSP is a new and innovative way for you to write services that enable K2 Cloud to integrate with line of business systems and services, all using SmartObjects. This article will guide you through the concepts of the new way of creating service brokers and how to build one.  Due to the length of this article, please view the full article in the attachment below. 

KB003478PRODUCT: K2 Cloud Thank you for your interest in the K2 Apps preview program. This article contains basic information about the K2 Apps environment, along with links to additional resources. A K2 App is a "container" for all the artifacts you need for your solution: SmartObjects, views, forms, workflows, and connections, where all your artifacts are configured and managed under a single umbrella.Note that some of the features mentioned in this article may not be available at the time of preview*. We will update this article as features become available, so check back often! You can subscribe to the RSS feed for this article by pointing your RSS reader to https://help.k2.com/kb003478/rss.Refer to the section Preview Functionality for tested scenarios and known issues per release. You can find the User Guide here: K2 Apps (Limited Preview)Please feel free to let us know your feedback by using the appropriate links in the preview system. Your comments help us determine which featu

IssueThere are security concerns with how WalkMe is embedded in Designer and Workspace.   ResolutionWalkMe references and code has been removed from K2 Cloud starting from K2 Cloud Update 16 FP 01.

 Admin consent required before the next upgrade (Update 16) can be appliedKB003673PRODUCTK2 CloudBASED ONK2 CloudMicrosoft is deprecating Azure AD Graph API in June 2022, and as of June 30th, 2020, stopped adding new features to the API. See these Microsoft articles for more information:Migrate Azure Active Directory (Azure AD) Graph apps to Microsoft Graph Azure Active Directory (Azure AD) Graph to Microsoft Graph migration FAQMicrosoft strongly recommends upgrading to Microsoft Graph API to access Azure AD APIs or APIs from other Microsoft services. Nintex K2 Cloud OAuth resources requiring access to the https://graph.windows.net API (Azure AD Graph), must be updated to use https://graph.microsoft.com (Microsoft Graph) as part of the migration from Azure AD Graph to Microsoft Graph. Nintex K2 Cloud Update 16 includes the code fixes necessary for this migration.After the upgrade of your Nintex K2 Cloud environment to Update 16, the OAuth resources that require access to AAD Graph API

 Some users cannot download files from a Box smartobject. Error: Unable to find a file ID from the given path.kbt169944PRODUCTK2 CloudThis article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.IssueSome users cannot download files from Box Smartobject.Unable to find a file ID from the given path.SymptomsSpecific users cannot download files hosted in Box.ResolutionThis is not a K2 Product, or Cloud Elements issue. This is the way Box handles permissions via file paths, and is by design.As an example, let’s say that you have a file, hosted in Box, in the following location: “/folder/folder1/folder2/file.txt”. If the user that is trying to download the file, does not have access to each of the folder locations, the actual path the user will download the file from will be dif

  Right-clicking Workflow Task displays no Menus kbt135544 PRODUCT K2 Cloud This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties. Issue When performing a right-click on a workflow task, no menus appear. You will not be able to add / alter items such as escalations, due to the dialog not being visible. Symptoms Right-clicking on a workflow task no longer displays any menus, therefore disallowing the developer from altering and/or adding features such as escalations. Resolution The fix for this issue is included in Fix Pack 1 which needs to be added on top of the K2 Cloud Update 1.

 Salesforce broker cannot be registered due to an error appearingkbt144549PRODUCTK2 CloudThis article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.IssueThe Salesforce broker cannot be registered due to the following error: SymptomsThe error appears as follows: "Error","SourceCode.SmartObjects.ServiceBroker [ExecuteSmartObject]","10702 An error occurred in the K2_Management Service Instance. System.Exception: OAuth token requires authorization. Callback URL: https://login.salesforce.com/services/oauth2/authorizeResolutionThis issue has been corrected in K2 Cloud Update 3, the token is not authorized and the registration is giving the end user the authorization URL. Please note that Full HostServer logging will need to be enabled to expose the full URL. Workaround 1 (Const

 Overview, Installation, and Configuration of K2 Cloud Secure Data AccessKB002738PRODUCTK2 Cloud K2 Cloud Use this article for an overview of what K2 Cloud Secure Data Access (K2 SDA) is and how you can start using it.For other options when connecting K2 Cloud to on-premises systems, see Connecting to On-Premises Data from K2 Cloud.The information in this article requires that you purchase a license for K2 SDA and use K2 Remote Mentoring to guide you in setting it up. If you have not yet purchased a license, please contact your K2 Sales representative for details and pricing.   OverviewK2 SDA is a secure mechanism by which you access on-premises data from K2 Cloud. K2 recommends this approach instead of other data access mechanism to query and update data stored on-premises from the cloud.It is important to keep in mind that K2 SDA does not require a VPN connection from your K2 Cloud tenant to your on-premises environment.  Additionally, incoming ports on your network do not need to be

 How K2 Cloud Secure Data Access WorksKB002739PRODUCTK2 Cloud K2 Cloud K2 Cloud Secure Data Access (SDA) enables you to access your traditional, on-premises line-of-business systems from K2 Cloud applications without the need to open access within the firewall, place systems outside the firewall, or create VPN connections. Connections to your K2 Cloud tenancy originate from a network appliance deployed within your private network and are secured by an SSL-based, encrypted and exclusive connection between your on-premises environment and your tenancy. For other options when connecting K2 Cloud to on-premises systems, see Connecting to On-Premises Data from K2 Cloud.    OverviewTraditional approaches to connecting on-premises and cloud platforms require complex VPN structures, expensive dedicated circuits, or solutions that require publicly exposing certain network communication ports. These solutions create larger surface areas for data leakage and security breaches in your organization