Orchestration is now in open beta — Here's what it does (and when to use it)News
Hi everyone! 👋If you've been hearing the word "Orchestration" floating around lately, today's the day. We're opening it up to all customers, and I wanted to give you a proper walkthrough before you dive in. So, what problem does it solve?Here's the honest truth about a lot of business processes: they don't behave the way flowcharts suggest they will.You build a workflow for employee onboarding, a customer claim, or a vendor approval. It works great, right up until reality intervenes. The case needs to go back a step. A new event changes the context. Two teams need to be working on different parts simultaneously.Before long, you're adding branches on branches, or spinning up a separate workflow to handle an exception that probably wasn't that exceptional.Orchestration is built for exactly this kind of process, and it's grounded in a case management approach.Â
