Hi Andrea,

Yes, we’re using the APQC framework.
APQC follows the same structure (Process Group, Process Titel, Activity, Tasks) and starts with verbs! So handy. And since we can use the swim-lanes in Promapp to determine who is executing the activity, we don’t have to make changes when certain functions are completed by a different department than suggested by the APQC.
APQC does not identify Triggers and Outputs, but instead the first and last activity of each process often translate to trigger and output.

Cheers, Bobi

Hello,

I’ve used this framework a few times, where I am currently, I think it would be challenging for general people to navigate due to complex division/business unit structure.

However, I can see how if the business process maturity is raised, then we can implement APQC.  I did put in two of the sections and found most business users struggling with it.

Hope that helps.

Wayne

Thanks Bobi - do you find yourselves using Process Variations a lot to capture processes that are required for a different audience under the same APQC area? 

Thanks Wayne - we are keen to the use the framework but are concerned around the ease of business use.