Hi Anthony

We undertook a relaunch 2-3 years ago and are now looking at undertaking a ‘realignment’ to formalise the role of our Process Champions and place more accountability on process owners to review and capture processes. I intend to run a workshop with our leadership team and are proposing formalised agreements with time commitments for our business improvement Gurus ( formally Process Champions) and a policy with governance structure outlining process owner responsibilities and the role that Leadership play in supporting process mapping in the organisation. Our first relaunch involved the start of a marketing campaign that we are still running now. This includes bi-monthly training sessions on specific topics, bi-monthly comms in staff newsletter and posters etc, monthly report to leadership with a star of the month being awarded each month, quarterly meetings with the process champions and 6 monthly catch ups with process owners. Hope that helps :-)