Issue Description
When you run the Setup Manager to update the K2 Service Account password after removing all .NET versions except .NET 10, a blocking error occurs.
Error Message:
The following error occurs:
“StartService.Start: Unable to start service: System.InvalidOperationException: Cannot start service K2 Configuration Service on computer. ---> System.ComponentModel.Win32Exception: The service did not respond to the start or control request in a timely fashion”
Resolution
The fix is available in:
- Nintex Automation K2 (5.9) Fix Pack 19.
- Nintex Automation K2 (5.9.1) Fix Pack 06.
1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.
4. It is recommended to clear browser cache and refresh the page.