Process Manager

Hi allI have reported issues with running various Promapp reports to Nintex, and today am experiencing time-outs when trying to run a different report (Process activities by Role/Responsibility). Before reporting to Nintex I thought I'd check whether other Promapp customers often experience time outs when trying to run reports, or whether it's just me 🙂 The information I need is not available via the API as far as I know, so that's not an option. 

Hi, Apologies if this has already been answered but was not able to find answer through a search. I am basically trying to find out how to get my processes to be visible when I check the process group folder but folder indicates it is empty. I checked each individual process and they were effectively added to the Process group. Do not know why this is happening. Many thanks in advance for answering my query. Regards,   James Albert

We use Promapp for both business as usual process management i.e. maps due for review, approval, reference, improvements, and also as a project resource. BAU and Projects have disparate needs which can't be accommodated in the configuration requirements.An example is the review approval workflow. If this was to be switched on for BAU it would cause nightmares for projects as Business Analysts and Project Managers would be constantly getting update reminders. They would also reflect as overdue in the dashboard (which also can't be restricted to BAU making it unusable).For us it is not as simple as 1) project creates a process, b) published and c) handed over to BAU. We may create multiple versions with different purposes e.g. once is very detailed reflecting integrations for testing but is not required to be maintained post project so won't ever have a BAU owner. Another is a BAU higher level process.Has anyone else come up against this, and if so what did you do

Hi, I am looking for a report similar to the Process List but where I can select by a username (regardless of if they are the owner or expert) rather than have to export the whole list. We have had some people leave without transferring their processes and when I go to disable and see there are processes I need to copy and paste the name to review it and then potentially get in touch with the business owner to see who should have it.  This is ok if there are a couple but when there are a lot it is very manual.  ideally I would have the name, minimode, owner, expert, emails for both, version and state on the output and be able to choose a name which would return where they are an owner or expert. I did try in the Excel API document and got it to filter (would be good to be able to do this easily through Excel but haven't figured this out) but couldn't see a minimode. Thanks

Is there a way to run the Process Change Acknowledgements report for all process groups rather than having to run the report for each individual group?  

Looking for a report to show process groups ,   and such things as  completion of background information ,   and PGOs / Active Champions Assigned .   

is it possible to have bespoke views of the page where the changes to be reviewed sit, (I have seen it / View) to add a column that advises what process the document that has been updated sits in?.Currently you can only see the document that has been changed and not where it sits in a process or which process it sits in.Or of this view exists already can you advise how I add that view to my profile. thanks 

Hi all, we are looking at checklists to asses if these could be useful as a prompt for staff to complete activities in particular processes, although we do see some issues with having to start new checklists for every instance eg each time  LIM is received. When testing this we do not seem to be receiving email notifications when items assigned , overdue or when the previous item has bene completed. Is there a setting I am missing?   Also is anyone using the checklist function successfully and for which processes?

I have recently declined a couple of processes but they remain as outstanding items on the My Changes dashboard.  Once my decision has been recorded, should they not be removed?  It clutters my dashboard up and is not helpful.

In Promapp we have a group structure based on our organisation structure - we have a HR section and they want to be the only ones that can edit the processes in that group.  We have a number of Business Analyst users set up across the business and I am not sure if there is a way lock them out of touching the HR processes.  Any advice would be grateful.

Is it possible to expand multiple linked processes, at one time?  In the attached example, can I expand 'Catch a taxi' and 'Cook fish' at the same time? 

When publishing a map with variations, folks with the minimode link do not see the STANDARD.  Is this the anticipated behavior?  If we wanted others to see the STANDARD steps, would we need to create another variant and leave it unchanged?  What I find more strange is that the behavior is different even when I use the link from a browser - which suggests that the link is still referencing my profile to determine my level of access. Here's our example: https://us.promapp.com/ucsd/Process/Minimode/Permalink/HJgrUeUPulUNZld63vYFt4

I am in the middle of a POC for a customer committed to purchase Promapp. But the customer wants to know if Promapp can branch back and have a rework, like we have it on visio.  I wasn't able to do that as most Promapp flow that I saw online were done in a straightforward format.  I will be glad if an answer can be provided. 

Release 2: March 2022Performance improvements and resolved issues Fixed an issue where lines or bullet points in notes and tasks created using the process editor would not print correctly. When adding new lines to a task or note attachment, users have to save the process for the new lines to print correctly. Fixed an issue where legacy feedback options could not be resolved. They can now be resolved from the feedback panel and the corresponding dashboard notifications will be cleared. Fixed an issue where special characters in feedback were not displaying correctly. Fixed an issue where timeframes couldn't be saved due to language formatting. Fixed an issue where the Process Review Dates didn't display the process reference number. Fixed an issue where the section timeout error would not be displayed when a user session expired. Fixed an issue where l

Hi, I made a sample process which had a conditional input shown like this:However, it looks like this in minimode link:The minimode link is taken from the published process, but there is still an arrowhead going to the conditional input. How do I resolve this?Thank you.

Hi, I have a parent process, which has three process-specific variations. I want to update the Global Process Owner to a process variation as the process has been transitioned to a different team. I have already updated the correct name in the Process Template (standard version of the process) and re-published the process. It did not work. It only updated the Process Template and the process variation still reflects the name of the previously updated Global Process Owner. I understand that when a process variation is created it automatically takes the Global Process Owner and Global Process Expert from the Template Process. Not sure why it is not updated after updating it in the Process Template. Can someone help address this issue and let me know how to update the Global Process Owner for a process variation? @Nintex_Sam It would be a great help if you can provide your input o

As a Promaster, I want to receive dashboard notifications when:- A new process is published- Changed to an existing process are publishedMy approval flow is turned off, and you can go straight to 'publish'How might I achieve the above?

Can old Improvement register forms be 

Earlier, minimode links were used to update after the process is published. That means after the process is published, the same minimode link is used to display the last updated version before it was published and called out as "Historical version".Now, it doesn't work this way. Has this behavior changed recently?The same older version minimode link will redirect you to the latest published version of the process (for example, from v0.14 to v2.0).  If this is true and recently implemented, the "Help Centre" documentation (available/accessible on the upper-right corner of the Pomapp UI - Help > Help Centre) needs to be updated. It still provides information that contradicts the current implementation/behavior of the minimode link.Please refer to the attached screenshot.

Hi, Is there a way to see the roles on top instead of the left side of the process map? Thanks.

I am trying to take the training courses and I receive this page whenever I try to view a training course. Happens on different courses and also in incognito mode. I have logged out and logged back in. Has anyone had this issue?Anyone know how to solve it?

It was due in Feb 2020 then it was rolled back, then it was due last week but it's still not working. I see it's announced in the 'Whats new' section which appears to be dated 28th of Feb 2022, has it been released? It's mentioned in the documentation which states it'll work if the 'Enable email notifications for @mentions (Default:On)' setting is set to on, which it is, but it's still not sending emails. The documentation on help.nintex.com doesn't include any additional requirements, I believe all users are configured in a way that would enable this to work, their email addresses are entered in the 'email' field which I presume is required? Has anyone been able to make it work without enabling emails for all feedback?Eddie

I've got a list of improvement ideas I've noted whilst using Promapp recently that I thought I'd add to uservoice.com to try and help product development. I've just had a look at the older posts and I can see that the most popular post from over 2 years ago has been 'planned' since August 2019 and hasn't been implemented. Would it be fair to say it's not worth adding ideas on here as nothing happens with them? I'm also mindful of existing faults that I'd assume are prioritised above product development which also haven't been fixed. What are everyone's thoughts on making suggestions? Is it a waste of time or something that makes a difference?

As a promaster we have noticed over the last few weeks that when you go in to this page the hover function of the 'Users' column does not show the user names and the 'Edit' function in the right-handside column does not work when you click on it. See attached.However, once you refresh this page it then works as expected. We have tried this in Chrome and Edge browsers but have the same response. Must be refreshed first.

Hellowe are wanting to audit risk deletion in our register. Does anyone know where this data is stored? Also is there a way to prevent deletion and deactivate instead? Similar to processes being 'archived' instead of deleted.