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Automation does not fix poor ownership, unclear exception handling, or broken workflows. It accelerates them and is an ongoing process of Continius Improve through managing process efficiciencies and identificying bottlenecks of allready automation automated processes. This article explains why process design should come first and which Nintex tool is the right fit for this.Automation is often framed as a shortcut to efficiency. But, in reality, it is a multiplier. If the underlying process is clear, well-owned, and governed properly, automation can improve throughput, consistency, and visibility. If the underlying process is confused, full of workarounds, and dependent on tacit knowledge, automation merely just hardens the problem.Why process quality matters firstMost organisations do not suffer from a lack of tools. They suffer from unclear process design. That usually appears in familiar ways:Handoffs that rely on email or memory Approval paths that are not consistently followed Exc

Currently, all the users in our company are able to see the processes in ProMapp, but we need to restrict the visibility depending on region. Based on the research that I've made, I've seen the processes can be accessed based on group, but we need to give visibility to users to multiple groups, so they can see some processes that are visible currently to the other region. Can we restrict users to see only specific processes based on region?

Hi everyone, We have a workflow that goes through a lot of approvals, and it takes quite a while to complete as it is complex. One of the members has left the organisation; hence, the workflow is failing, as the system is linked with Azure Active Directory. I have replaced that approver with another, but the existing workflows are still failing. I have looked at the delegation settings, but we can only choose “delegate to”; the “from” field is based on the logged-in user.Is there a way we can fix this?Thank you :)

You are invited to join the weekly Agent and Orchestration Office Hours session focused on learning how to design, build, and operationalize AI agents.When? Weekly - Tuesdays 3:00 PM CT (Americas) / Wednesdays 8:00 AM AEDT (APAC)Where? Teams call: Join here!Each session will walk through a specific topic with a short demo and practical guidance you can apply immediately, such as:Build AI agents and understand when to use agents vs. simple actions Embed agents into workflows and orchestrations Design multi-agent solutions and master agents Connect agents to knowledge sources, tools, and external systems Implement guardrails, testing strategies, and human-in-the-loop patterns Deploy agents safely and monitor performance in productionBring your questions, ideas, or scenarios you’d like help with.

Issue DescriptionWhen you click on the Workflow Server then the Schedules table header, all existing schedules should be sorted by the selected column, but only the rows on the current page are sortedResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 08.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you upgrade, your Workflows are no longer being triggered and an error occurs.Error Message:The following appears in the Event Viewer Logs:“"[Detail]: Webhooks feature is enabled. Skipping Remote Event Receiver execution to prevent duplicate process instances.”ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 08. Nintex Automation K2 (5.8) Fix Pack 31.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you access a form anonymously, a login prompt appears whilst the form is loading. When you attempt to cancel, an error occurs.Error Message:The following error occurs:“Required details cannot be accessed”ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 08. Nintex Automation K2 (5.9.1) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you upgrade, you are no longer able to edit multiple Workflows in the Designer and a Console error occurs.Error Message:The following error occurs:“ERROR TypeError: Cannot read properties of undefined (reading 'icon')” ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 08.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you deploy a package containing SharePoint Online artifacts, the Package & Deployment tool throws an errorError Message:The following error occurs:“String was not recognized as a valid DateTime in Post Deployment”ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 08.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you use a REST service SmartObject to serialize input properties, integer fields with a value of 0 are silently dropped from the serialized JSON outputResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 08.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionAfter the fix for event display names in the Rule Designer, some existing rules that use custom controls may appear outdated or broken. This happens because the designer now correctly references the displayname attribute from the control manifest instead of the control ID. To resolve the issue, open the affected View or Form, then re-select the event from the Rule Designer dropdown to refresh and restore the mapping.ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

I have published a new form in a list on SharePoint Online. The form is built with the new responsive design. When clicking on “Add new item”, the form opens correctly, can be filled in and submitted without any issues. But, once the form is saved, it’s impossible to open it anymore. When clicking on it, it tries to open but the content is never displayed. I tried to republish, same issue. It’s the first time I face this problem, all others forms are readable and editable after submission. Any clue on how to solve the issue?

We’ve been working on a new, easier, SSO upgrade process for the Nintex Platform to make the process of upgrading to our new and improved SSO.  The new upgrade allows you to:  Configure an additional connection to your Identity Provider while your existing connection remains in place Test the new connection on a single tenant without impacting the existing login experience.  Once tested, rollout the new connection to your entire organisation.  Watch the brief demo here: https://nintex.box.com/s/o35hojej2sdgfnxxar3ill7qwxzufdy7As part of our plan to have all customers upgraded by July 31st 2026, we are seeking customers who’d like to participate in a beta of the new SSO upgrade process. Your participation and feedback will help shape the final experience, and you’ll have completed your SSO Upgrade ahead of the deadline.👉 If you’re interested please click here  

Hello guys,I tried to build a string within a K2 Five workflow loop. I use the join operator, but it’s not working so fair. Maybe you can help me. e.g. my titles are: Test1; Test2; Test3 and those should be conntected in a string. Like this: Test1-Test1-Test3 Here are the screenshots: I don’t know where my error is. Best regardsMatthias  

Hi there, Is there the availability to restrict access to specific improvements portfolios? I know I can restrict overall improvements portfolio access but I don’t want to do this for every portfolio only select few.An alternative for this would be is for people to be able to restrict access while they are reporting. I am aware that when assigning the incident owner, the portfolio manager can restrict access, but we are running a risk of people being able to view this report before it has been assigned to an incident owner. Thanks

Is there any way to view instances run on a particular Sharepoint list item from within the list? Or is that no longer possible with this version? You used to be able to click on the ellipsis and view instances.Also, does anyone know what the “Table row ID” and “Table ID” refer to in the filters for the instances?I’m really struggling to find instances relating to particular list items despite having used the “log to instance details” action - I can’t find a way to search for what I’ve logged.Thanks.

Hello Team,We need your assistance with implementing a validation requirement in SharePoint.Requirement details:We have a Holiday Calendar list in a SharePoint site where holidays are maintained with Start Date, End Date, and Holiday Name. There is another SharePoint list called Electronic, which uses an Nintex form In the Nintex form, there is a Date field where users select a date.Expected behavior: When a user selects a date in the InfoPath form:The system should validate the selected date against the Holiday Calendar list. If the selected date falls on a holiday (between Start Date and End Date), a popup message should appear informing the user that the selected date is a holiday. how to achieve this in Nintex

How does people make change that required significant testing after a workflow had gone live?Do they make a copy and just switch over? I would hate to tell end users to update to a different URL.

Hello Community, I've created a stored procedure to get some information out of my Database.The procedure will be created with dynamic variables and at the end, I use the execute sp_executesql command. The SMO provides me only the Execute command.Is there a way I can change the command from execute to list? Attached you can find my script. Thank you for your help. Alexander

Hi, we have mapped over 900 processes in Process Manager and want to link each process to an IOP (Internal Operating Procedure). Is there an import template we can update outside of the system and then import the numbers again processes in bulk? TIA

Hi Team,I am working with Nintex Automation Cloud (NAC) forms and have created a custom plugin that fetches user/customer data from an API and displays it in a searchable dropdown.When a user selects a record from the dropdown, the plugin successfully returns the selected data in JSON format.Example output:[ { "CustomerName": "AGILE ARBOR PTY LTD", "CustomerNo": "1059530", "PhoneNo": "02 6334 2544", "Address": "344 LIMEKILNS ROAD" }]However, I am facing an issue while trying to use this output inside the form controls.My requirement: When a user selects a record from the plugin, I want to: Display the selected values in other form controls (e.g., Customer Name, Phone, Address) Save the JSON data into a SharePoint column  

I have a couple processes set up and was in the process of setting 3 more up and noticed that my wait for target times are not working at all no matter what I put in. Are there any fixes for this? 

getting this when running on a serverThe request was aborted: Could not create SSL/TLS secure channel.iis8 on windows 2012 R2 (schedule to be upgrade but not yet) .net framework 4.8 Working fine with same code on windows 11 pro development pc  try to narrow down what to try next able to get the OpenAPI Specification on the server without issuehttps://xxxxx.workflowcloud.com/api/v1/workflow/published/xxxx/swagger.json?token=xxx what the cipher suites does it use?

I have a field that is part of a repeating section within my form.  The field is a Test - Short field and is set to read-only.  By default, the background color is gray. I would like to change the background color to white.How would I accomplish this using CSS?

Issue DescriptionWhen you create a SharePoint list with a slash in the display name, both the SmartObject and Workflow are generated correctly and function as expected. The problem lies only in the Importer, which does not currently handle slashes properly when generating the Workflow PathResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 07.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.