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Code Fix: SharePoint Online Workflows not starting when items are added

  • July 8, 2026
  • 0 replies
  • 7 views

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Issue Description

When you configure a workflow to start on the "Item Added" event in SharePoint Online lists or libraries, the workflow does not start as expected.

Resolution

The fix is available in:

  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
  4. It is recommended to clear browser cache and refresh the page.

Useful Information

There is a new optional input property on the SharePoint Helper Methods SmartObject, Process SharePoint Refresh All List Webhooks, called RefreshAll. This is set to 'false' by default. If set to 'true' it will refresh all list subscriptions and not just expired ones.