Nintex Automation (5.7) Fix Packs

  • 30 October 2023
  • 0 replies

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If you perform a reconfigure without reinstalling the fix pack, users will not be able to log into Nintex Automation Designer/Manager/Workspace/Runtime after the reconfigure completes and the below error will occur:

“HTTP Error 500.19 - Internal Server Error”

Fix Pack

Release Date

Download Link

Fix Pack 1 31 October 2023 Download Fix Pack 01


Prerequisites and Dependencies

The Fix Packs are only compatible with Nintex Automation (5.7) products. Because Fix Packs are cumulative, each new Fix Pack contains the updates and fixes that were included with the previous Fix Pack releases. Nintex Automation (5.7) must be installed first after which the latest Fix Pack must be installed. To determine which cumulative update or fix pack has previously been installed in your environment see


Installing the Fix Pack

To install the Fix Pack, run the Fix Pack installer on every machine in your environment where a Nintex Automation product or component is installed, including desktop machines that have Nintex Automation Studio or Nintex Automation Designer for Visual Studio installed. The same installer is used to update the specific Nintex Automation products and components that are installed on that machine.

  • Backup your Nintex Automation database.
  • Download the Nintex Automation (5.7) Fix Pack.exe.
  • Double click the .exe file and select a location to extract the installation files.
  • The Update window opens. Click Change if you need to change the Nintex Automation database. Select the correct information and click Accept. Click Update to start the installation.


  • A warning is displayed if a backup of the Nintex Automation database is not found. Create a backup before selecting OK. Click OK on the warning window to continue with the update. Click Cancel if you want to create a backup first.
  • After creating the backup, you can click Update again on the Install window. If a backup for the Nintex Automation database was recently performed, the installer shows you the date and time of the last backup.
  • Click OK to continue with the update.
  • Wait for the update to complete, and then click Finish.
  • If you need to view the installation log file, open it from the link at the bottom of the Update window or you can locate the InstallerTrace[date].log file in the %temp%K2 Setup Log folder.


Rollback Instructions

  • To roll back the Nintex Automation (5.7) Fix Packs, uninstall Nintex Automation from your environment.
  • Re-install Nintex Automation Five (5.7).
  • Re-install the Fix Pack you had installed prior to this rollback.
  • Delete the database created when you re-installed it.
  • Restore the Nintex Automation database using the backup made before the update.

You can also restore the Nintex Automation database before re-installing Nintex Automation. When you re-install, you can just point to the restored Nintex Automation database.



If you had K2 4.7 installed before any of the Nintex Automation versions, and you make use of the client tools that was installed with K2 4.7, you need to start the re-install with K2 4.7 before you can re-install the Nintex Automation Five version.


Fix Pack 1

This fix pack includes the following fixes:

  1. Code Fix: An error occurs when closing the K2 Workflow Designer
  2. Code Fix: Task Notification emails stop sending intermittently
  3. Code Fix: The same user can be added multiple times to a role
  4. Code Fix: Edit buttons not responding on the SharePoint Application page
  5. Code Fix: Workflow events not executing after deploying a package
  6. Code Fix: Unable to sync user from K2 ADFS Provider
  7. Code Fix: Unable to create a Workflow using SharePoint as a non-admin user
  8. Code Fix: Workflow events are not starting
  9. Code Fix: The ‘Back to Site’ Button is displaying incorrectly
  10. Code Fix: Unable to deploy multiple Workflows after upgrading
  11. Code Fix: Using MS Graph Provider to sync from Azure Active Directory does not work as expected

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