Code Fix: Workflow SmartObject not mapping correctly

  • 18 April 2024
  • 0 replies
  • 39 views

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Issue Description

When you map the results of a SmartObject call to Workflow variables, the configuration does not persist if you move to a different step. When you click on the SmartObject step again, the Add button is disabled and the previous configuration has been removed.

Resolution

The fix is available in:

  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
  4. It is recommended to clear browser cache and refresh the page.

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