Issue Description
When you have the Sync Identity filter enabled and you select a recipient that should be returned by the filter, an error will occur.
Error Message:
The following error occurs:
“"Error","General","0","ErrorMessage","SourceCode.Workflow.Common.SmtpMail: ","0 At least one recipient isn't valid. A message can't be sent because it contains no recipients."”
Resolution
The fix is available in:
- K2 Five (5.6) Fix Pack 33.
- Nintex Automation (5.7) Fix Pack 17.
- Nintex Automation K2 (5.8) Fix Pack 07.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.