Product Forums

We are unable to start our K2 Blackpearl Service following the expiration of our K2 Prod Client Secret in Azure. As we are unable to start the service we are unable to open the K2 Management to update the new client secret.The log HostServer250303_155.log is showing the below.Is the expired secret related to the service not starting, if so how can we update without access to the mangement page? If not, would love some tips to get it up and running again. 2482999695","2025-03-03 18:13:22","Error","General","0","ErrorMessage","SourceCode.Security.OAuth.Service.OAuthService.HandleWebException","0 HTTP RESPONSE: Unauthorized","anonymous","0.0.0.0","APP-K201:C:\Program Files (x86)\K2 blackpearl\Host Server\Bin","2482999695","1f4993dfb185480daf141371dc8f600b","""2482999696","2025-03-03 18:13:22","Error","General","0","ErrorMessage","SourceCode.Security.OAuth.Service.OAuthService.HandleWebException","0 HEADERS:Pragma: no-cacheStrict-Transport-Security: max-age=31536000; includeSubDomainsX-Con

How I can call the values in repeating section in the initial form, when I try to insert the values from start event form it is appearing as below: 

I have created a K2 form that allows users to upload up to 10 attachments. Upon submission, these attachments are saved to a SharePoint library using the UploadDocuments method of the SmartObject.During the upload process, I check if each attachment control contains a file and then call the UploadDocuments function accordingly. This process is repeated for all ten attachments.Now, I need to handle the scenario where a user opens the form in edit mode and wants to update the attachments.My Attempt:I tried detecting changes using the rule "When a control in the view raises an action", but this event is triggered as soon as the form retrieves the attachments from SharePoint.My Question:What is the correct approach to updating attachments in the SharePoint library when the form is in edit mode? Do I need to delete all existing attachments and re-upload them each time the form is edited, or is there a more efficient method to detect and update only the changed files?Any guidance or best pra

Good dayHow do you get NWC to check on the status of a Sharepoint Online column from a list every day? Based on the value of this column, it needs to continue to check the status of this column until it reaches a certain state.  Example:Column = CompletionDate I need to create a workflow that checks the value of Todays Date once a day. If the value of today's date equals the value of “CompletionDate” then the workflow stops. But until the value Today's date is equal to “CompletionDate” the workflow continues to run every day at a specified time.Additional steps I want to include is if the number of days left until CompletionDate is <5<0 then an e-mail will be sent. This part I know how to do. I have tried using a Scheduled Start as Start Event but i want to use the columns in a Sharepoint List. With Scheduled Start I don't know how to use columns from a list. Thanks

I am not unable to access the courses in the learning path. ​@Nintex_Wasim please for help and assistant

I managed to loop through and extract the output code for each attachment from a start event form file upload control and end with just the file name. I which this was available through the collection of information storing the attachments, similar to SPO list item attachment collection. Anyways, now how do I build an expression on the branch by condition action to check for special characters? I want to kick it back to the user if any exist to try again. So I will be setting a boolean variable to YES if special characters exist is the idea.  

Very basic question: how do I access Nintex Apps Studio and start using it?According to Customer Central, we have an Enterprise Unlimited subscription that includes Nintex Apps Studio. If I go to Apps in my Automate dashboard, I’m directed to click a button to get a “trial.” Is this what I need to do? It just seems a little confusing that I should need to get a trial when our subscription already includes the product.Any clarification will be much appreciated.

Why does the current version number not show on the PDF version to print. Example: How it appears in Process Manager: How it appears in the PDF to print:Why doesn’t print as the current not historical version?

Cannot access the course

My question has two parts. I’ve been working on an issue with the Send Email function since March of 2024. Tech support has me in an endless loop of try this and send the logs. It works if I run the Wizard through the Studio but only when using a copy of the Studio folder on the local Desktop not the regular installation location of the Studio. But it does not work if I run the same Wizard with the Robot using a trigger. (The Wizard runs but the emails are not received.) Any ideas what could be causing this? This is the error in the log:          {"@t":"2025-02-10T17:39:33.1116710Z","@mt":"The specified string is not in the form required for an e-mail address.","@l":"Error","EnvironmentUserName":"MYCOMPANY\\nintex","msg":"The specified string is not in the form required for an e-mail address.","add":{},"exc":{"Message":"The specified string is not in the form required for an e-mail address.","Data":[],"InnerException":null,"TargetSite":"Int32 ReadCfwsAndThrowIfIncomplete(System.String,

Subject: Issue Accessing Nintex University CourseHi Nintex Support, I'm enrolled in the "Nintex Automation for Business Analysts" path but am unable to complete the open other courses like Business Analyst for Apps. I’ve completed all sections before and marked as passed, but the progress isn’t updating. Could you help resolve this issue?Thank you!

If you are using Nintex RPA version 21.10.6 and below and you use the Kryon Connector Chrome extension for browser-based commands, the following may apply to you.    Google began phasing out the Manifest V2 extensions platform in June 2024, in favor of the Manifest V3 platform with improved security, privacy, performance and trustworthiness of the extension ecosystem as a whole.  However, enterprises using the Extension Manifest V2 Availability policy were exempt from any browser changes until June 2025.  Currently there are three versions of the Connector extensions for RPA in Chrome.  1) Manifest V3 based Nintex Connector and Nintex Web Connector extensions - compatible with Nintex RPA v21.10.7 and above  2) Manifest V2 based Kryon Connector extension - compatible with Nintex RPA v21.10.6 and below   On July 1, 2025, if you are using Nintex RPA version 21.10.6 and below and you use the Kryon Connector Chrome extension, you may realize operations interruptions.    Nintex would like to

As part of a database migration, I’ve created a new Service Instance to connect an existing form to a new server. The service account has been created and given full permissions. The connection is active, and the form can write to and read from the database. However, when attempting to execute the List method, the below error occurs:Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. What is the cause of this and how can it be resolved?

Hello Everyone,Has anyone created a workflow that starts by flagging an email, sending it to Planner with details, and notifying the engineer? We have had a request like this and are not sure if it is possible. I have attached a flow chart for reference. if anyone can help please. Thank you :)

We just ran January updates on our production servers.  After the update, I have a test workflow that I use to see if anything is broken. That workflow ran fine.  This morning, I came into work with hundreds of workflow error messages.  I keep getting the Workflow Failed to Start, Cancelled by System Account.  Also, when I attempt to publish, I get a failed to publish error.  This appears to only be affecting one Site Collection.  My test workflow is in a different site collection and that workflow still runs fine.I haven’t seen anything that would affect one site collection and not another.  All workflows (list and site) are failing in the one site collection.

I noted this idea has only 1 vote ,   a number of our users have indicated it would be useful to have options where Process Owners and Experts can indicate a status for feedback responses as at the moment there is a reliance on reading each acknowledgement . Feedback - Option to confirm status of feedback | Nintex Ideas

 Subject: Issue Accessing Nintex University CourseHi Nintex Support,I’m enrolled in the "Nintex Automation for Citizen Developers" path but am unable to complete the open other courses like designer . I’ve completed all sections before and marked as passed, but the progress isn’t updating. Could you help resolve this issue?Thank you! 

If condition in word document is working fine but when the condition is not met, empty bullet point is showing up in the generated document. 

Error   61007 Permanent failure sending message test: System.FormatException: The specified string is not in the form required for an e-mail address. Workflow task not working how to fix

Where is Nintex on the roadmap for editable repeating sections on tasks?!?!?! Near or far future? One of our high complex processes that are due to migrate I just started working on and it’s for invoicing. They have a “cost breakdown” component. I would LOVE to move the majority of all tasks to NAC and only track changes in SPO list. However, if repeating sections cannot be passed for them to “edit” several layers of versions to their invoices (via a form) then I will have to keep pointing them back to the Nintex SharePoint form for “editing” to the invoice and decide how to leverage tasks for reminders etc. It’s almost a waste of time sending an task out, at that point I should just send an email with “edit” link back to the item for editing and have something on their SPO Nintex form they can push to send it back through the process on a start trigger. Let me know, thanks!

HI everyone, I’m wondering if anyone else is finding issues with their Search Engine - I’ve put through a job recently (over a month ago) as our Search Engines are not picking up individual processes.  But the fixes are not working.  Nintex are working on this for us, but I’m curious to know if this is an issue others are experiencing or just us? 

How do I set a button’s width to 100%? I’d like to have a mobile-friendly button that spans most of the width of the screen (it’d be in a wrapper or grid division so that it’s more reasonably sized on a desktop screen). For the button variant in the DSS, it’s possible to specify 100% as the variant’s width; however, I’ve been unable to find any way of making that button actually fill the space in the page’s runtime.

Issue DescriptionWhen you execute the method "Create PDF from URL" on the PDF Converter SmartObject, the generated PDF may not always properly align list view column headers with the corresponding values and rows.ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 10.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you set the "Out of Office" function, emails are not sent when you receive a task. Neither you nor the delegated person receives the task notification email.Error Message:The following error occurs in the Host Server Log: “SourceCode.EventBus.Mapping.OutOfOffice.NotificationContext is not allowed for deserialization”ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 10.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Hi,I'm hoping someone can help.  I'm not a SharePoint guru but I can follow instructions 😂I've followed the steps listed in the help link below down to step 3, but when I test the query, I didn't get any results, (I've waited a couple of hours in case there was some kind of sync issue, but that didn't help) so I didn't continue to create a dedicated search results page etc. https://help.nintex.com/en-US/promapp/Admin/SharePoint/SharePointOnlineSearch.htmDoes anybody have any tips?ThanksTania