Product Forums

Issue DescriptionWhen you double-click an inline function added to the To field of a mail event, the SmartField Composer may take a longer time to open.ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 34. Nintex Automation K2 (5.9) Fix Pack 14. Nintex Automation K2 (5.9.1) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you migrate to SPFx, document upload workflows may start duplicate instances for previously uploaded documents and stop triggering for newly uploaded documents. Duplicate workflow events may also occur.ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 34.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

I want to retrieve a SharePoint online multi choice field into a Nintex NAC task form and for it to be editable. I’ve created the multi choice control on the form and written it to the SharePoint online multi choice field.Then I want to retrieve it into another task form to be edited. I’ve tried the workflow Regular Expression using split on ;#The last item is not returned. e.g. Item1;#Item2;#Item3Item 3 does not populate into the choice control on the form. Any idea why?

Suddenly I am getting this error when I try to publish a workflow that I have been working on for some time.  The workflow was publishing with no errors until recently. I had not made any changes to the flow.  I was trying to run a test and received this error.  Went in and disabled any actions that were writing to sharepoint, tried to publish and this is the error I am getting: You do not have permissions for tables used in this workflow or tables used in this workflow have been deleted. Contact your administrator. Correlation ID: 95726192-cfc3-4c84-820c-9cfc4793a1d9 I’ve opened a ticket with support, but am really not getting anywhere.  They keep asking for “HAR Logs” and sharepoint templates, however I don’t think this is a sharepoint issue. Can anyone help?  Have you seen this error before? 

Hi all, I'm trying to build a form and the repeating section isn't letting me add any controls. What am I doing wrong? I’ve tried to drag every field to see if it was just an issue with these particular fields, no luck. Then I tried to add them manually from the list of fields on the left and still no luck.  

Hi everyone,Do you guys know how to resolve this problem? I want to configure smartAction. However, there is a blocking error when I open setup Manager.  

We’re still in the process of migrating from Nintex RPA LE to Nintex RPA, and one of the features we’re severely missing is how easy RPA LE handled the import of data. With RPA LE, you could have it import a data file (like a CSV), and it would automatically populate a “Data” section with all of the available headers in the file.  You could then loop through that data, and easily reference a property from the current iteration.  With Nintex RPA, this process seems MUCH more cumbersome. It seems like you need to import the file as text into a variable, then iterate through that variable with a specified row delimiter. To pull out a specific property of the current row, you need to get that index of the needed column using a column delimiter, and hope the layout of the file doesn’t change. I know that I could set it up at the beginning of the loop to pull out each index of the row into a named property - it’s just a lot of work that we didn’t have to do with the legacy product.  So, for

I’m unable to deploy my Skuid pages via the Aura component.  I would like to create a case but there’s nowhere to do that since all Contact Support links are broken.  This is a paid app and I would expect that support would be better than this.

Hi team,I am wondering if there is a way to disable/hide the ‘download’ function on the File Viewer with a variable / rule or css?Currently I have found using the Nintex Data Table as the best option so far (cleaner and easier) to save/store files and then retrieve and show them on a Review Assign Task form, compared to using SharePoint Online, creating variables and such to get images back - separate issue I am facing is I cannot get documents or multiple page items rendering for view on a ‘Assign Task’ form. On the file viewer, I have business units that have explicitly advised that they will not allow a build that has ‘download’ doc/image available. Hence why some of my builds are leveraging SPO however that introduce additional issues to try and mitigate - multiple entries/workflow submissions, times and naming conventions. 

I need to order a new T&E expense credit card and unsure where to do this/ Thank you,Warren

Hello Nintex Process Manager users!   The Model Context Protocol (MCP) is quickly becoming the standard for connecting AI assistants and agents to enterprise systems. With Process Manager MCP, you can securely expose your organisation's process knowledge to MCP-compatible AI platforms, allowing users to find and interact with process information directly from the tools they already use.Whether you're building agents in Microsoft Copilot Studio, Claude, or another MCP-compatible platform, Process Manager MCP provides a standardised way to connect AI experiences to your process repository. The result is more accurate answers, reduced time spent searching for information, and easier access to organisational knowledge when and where employees need it.Think of MCP as a standard connector between your process repository and AI assistants. Instead of employees searching through process portals and documentation, MCP allows AI agents to retrieve relevant process information and present it in t

Hi, I’m wondering why document upload or change approval requires all 3 promasters to approve, even though we set the document approvers regime to ‘First only required to approve’. I uploaded and changed the file, and I am a promaster. Hope you can help.  

Update 10 July 2026: Package Now Available Nintex DocGen for Salesforce Package 21.12 and above are now available on Salesforce AppExchange. Customers should upgrade to this version and complete the required reauthorization steps. Refer to the help document for detailed instructions.  Salesforce is strengthening security standards across the AppExchange ecosystem. As part of this change, all AppExchange applications, including Nintex DocGen for Salesforce, are required to adopt enhanced OAuth security controls including PKCE and Refresh Token Rotation. What this means for youA Managed Package upgrade to the latest version of Nintex DocGen for Salesforce will be required.After the upgrade, customers will need to transition to the new “Nintex DocGen for Salesforce Modern” Connected App. The upgrade process will include: Upgrading the Nintex DocGen Managed Package Copying your existing Connected App configuration to the new app Reauthorizing your Nintex DocGen connectionThe in

We’re migrating from Nintex Foxtrot to Kryon (Nintex RPA).  We have some initial (fairly complex!) Nintex RPA wizards running.It would be EXTREMELY useful to “benchmark performance” - to locate “bottlenecks” so we can improve “performance”.Q1: Any suggestions for how best to profile an RPA wizard’s runtime performance?Q2: Are there any built-in tools?  Script examples?Thank you in advance! 

On a Smartform, Choice control has the first option standard selected, while the linked SharePoint column has the default choice set to none. 

Hi all,I am curious as to the best way/s to enable a reviewer during an ‘Assign Task’ action to view images/documents that were supplied on the form.I am wanting to show those on the form and not include them in any emails (due to privacy PHI/PII) data.I currently have several solutions in the works (active and in test) however I am not getting the best solution overall. I only have access to SharePoint Online (SPO) and the native Nintex Data Tables.Here are my current options, but I am looking at improvements, opportunities and which one is best. Please HELP! Option 1) SPO store and retrieve using this method - only allows images and not documents but you have to specify based on the repeats (cannot work out a N solution nor one that allows documents in the image viewer….) It does prevent a user downloading the form which is another caveat some stakeholders require too.Actions in the workflow before the ‘Assign Task’ actionI use pathways to also talk to the different UAT/PRD lists bas

anyone else getting on https://customer-nintex.nintex.app/ getting a Forbidden error when try to logon to our dashboard.all our product live workflow “the form is unavailable”  send them an email and got a case# but not sure how long this will take and we use microsoft sso.

Hello Nintex Support,We need your urgent assistance with our Nintex environment.We are currently unable to access our tenant and receive the following error when trying to log in:"Forbidden – You don't have sufficient privileges to view this page."In addition, our published forms are not working, which is impacting business operations and preventing users from completing important processes.Since we currently do not have access to the tenant, the Support Ticket Portal, or the Partner Portal, please contact us via email so we can securely share the tenant information and any additional details required for your investigation.You can reach us at yhaizley.restrepo@teaminternational.comWe appreciate your prompt assistance and look forward to your response.Could you please investigate and help us restore access to our tenant as soon as possible? We would also appreciate your assistance in verifying why the forms are no longer functioning and whether there is any issue affecting our environm

Hello,I am experiencing an issue with the Generate Document action in Nintex Workflow Cloud.Issue SummaryI am generating a single PDF document composed of multiple Word templates.Templates Page1, STEDI , Page2, Page3, signature, Page3b generate successfully. When I add a 7e Template (Page4), the workflow fails. When I remove the 7e Template (Page4), the workflow completes successfully As soon as I add another Template (7e), the Generate Document action fails with the following error: [Action.DL.DocGenDocOutputError] Error generating document.Run ID: 6ff6fa05-91c2-46b2-a57b-34f4f43937ac,Error ID: 77999816-97b2-46ec-a2e0-e6ff7b3b3ef3,Message: [Action.DL.FailedToProcessMSOfficeFile]An error occurred processing the Microsoft Office file.. Troubleshooting PerformedI have already performed the following tests:Removed Template 4 → workflow succeeds. Recreated Template 4 from a completely new blank Word document. Simplified Template 4 to contain only a single field. Removed all images and form

Hi everyone! I have 2 custom controls which problems right now. Is it necessary to have .aspx format file for custom control? Do you guys know how to solve this issue? All the forms and views that are using these custom controls cannot be opened. This is custom control .dll files that are impacted:1) K2Field.ListSequenceDisplay.dll2) K2FormProgressSteps.dll  

Hi everyone!I would like to ask where I can find the folio name in K2 database?  

Using a Nintex Workflow, has anyone had success getting data from an excel file, transforming it to be used in Workflow Variables, and then writing it back to a new excel file? I am able to get the data from the file and “read” it, but it’s funky, like Json nested in Json or something, and I can’t get the columns or values as normal text so that the workflow can read it accordingly in branching or transformation steps. I’ve worked on this a lot over the last year and have not been successful. I have already reviewed existing help articles on this topic. I am looking for someone who may have already accomplished this in a workflow who wouldn’t mind sharing their workflow actions/configuration so that I can plug in my own file information and get rolling. Thank you in advance.

Hi,Is there any documentation on skuid docs to expose a salesforce Canvas App onto a Skuid page. I am trying to embed a Salesforce Canvas App into Nintex Skuid page but receiving an errorFraming https://acme--test.sandbox.lightning.force.com violates the following content security policy directive: “frame-ancestors ‘self’”. The request has been blocked.

We have a Server running with Developer License (K2 is Running in Host Server Mode) and we are trying to setup K2 Intelligence, But the Full Setup Option is not enabling.  

Am I missing something? Don’t see any of the fields that is Multiple lines of text fields on data lookup conditions. Only see single line of text