Process Manager

How do I remove a shortcut process link from a process group please?

Hi PromappersI am looking for a good way to limit process creation in our repository.  What I want to do is have default users as read only, then have selected users with the ability to create processes. I don't want to grant BA or PM privileges to these users only the ability to create processes. I know I can switch the the setting so that only PM, BA and PC can create processes, but this then leaves me with having to add each user separately to each Process Group as a Process Champion when they need to have process creation rights to.  Ideally I would like to do this via role allocation. Realistically I feel this should have been added as a privilege type so it can be managed at the user level but obviously we are limited to the 3 privileges that the developers have given us. Has anyone come up with a simple solution for this? Cheers

When running the Process List Report, I have noticed an In Progress status.  What is the difference between In Progress and Unpublished?  I thought it may have something to do with last modified date but there doesn't appear to be a consistent pattern and I cannot find anything in the help documentation that explains.

Hi everyone, we have some security/audit processes that need to be hidden from view of our general staff. Can anyone help me understand how to restrict view access to these processes, but allow certain business units (Internal Audit and Security) to view them?

In Promapp, Edit > Timeframes section, we see the options for "Active time" and "Total time".Active time = The time is taken to complete the activity.Total time =  The total time from the current activity starting to when the next activity starts.In Promapp Help Centre documentation, it is mentioned as "Wait time" (on the upper-right corner of your screen, Help > Help Centre > Process Timeframes).Is wait time = total time? If not, what is the difference? We don't see the option for wait time in the UI.Also, when you add active time, is it necessary to add the total time as well? Should the Help Centre documentation be updated? Please refer to the attached screenshots for your reference. 

Hello readersI am wondering why, when I undertook some Promapp training this morning with some staff, the drop down list was empty when you choose 'Processes', and 'Processes I own'.One particular staff member was the expert of a process (which is published), and this did not show for him.Has anyone else come across this?  Did you find a resolution? Thank youHStan

I can't tell if this is expected behavior or not in Promapp Documents. One of my users had uploaded documents. But when they go to delete them, they are unable to. I would have thought that the original uploader would be an owner on the document and have the right to archive/delete. Am I mistaken? 

My organisation is large and a government shared service with complex processes and multiple systems. We are reviewing our governance charter and believe we need some simple rules for when process variations are used for a process. Has anyone developed a decision matrix or variation matrix to do this? We want to make it consistent in how it is used across the organisation while also making it easy for writers to evaluate how to best use the variation option. Example:  Fill a vacancy The vacancy is for: (inputs are different and variations in what is done)  - Doctor  - Nurse  - Manager  - Admin Types of employment: (inputs are different and variations in what is done)  - Permanent  - Agency  - Contract  - Acting - from within org Systems (both being superseded by HR System C in the next 5 years)   - HR System A (DOS based)  - HR S

I have recently published a number of processes. All the published processes are of version 1.0. Published the processes on 3rd/4th November. There is no "UNASSIGNED" swimlane in any of the processes.When I open a minimode link of the same process and of the same version (1.0), in the minimode process, a new "UNASSIGNED" blank swimlane is being added. This is an extra swimlane that is not there in the original process. Has anyone experienced this issue?

Hi all, I feel like I've awoken to an alternate reality. I have ALWAYS used Control+Enter keys to create a new line of text in my task.Lately that's not working at all...all it gives me is a new task.I have a new laptop, so I'm not discounting that, but thought I'd check in here. is it me? I have checked the how to's and tech help. found this: https://community.nintex.com/t5/How-To/Creating-text-on-a-new-line-in-a-Nintex-Promapp-Task-or-Note/ta-p/121193, which tells me I'm not crazy.Anyone else had this issue and has a fix?

Is there any way to stop images from requiring review? Currently, the My Reviews tab in the Dashboard shows images that are Overdue or coming up for review alongside processes and documents.I'm hoping there's a way to stop images from appearing in here as I don't need to review images. Any images linked to a process will be reviewed when the process comes up for review. Thanks

Is anyone else having issues rending content in their browser? Our users and I seem to see this at least once a day, sometime multiple times a day. Its particularly frustrating when you're editing processes as changes can often be lost.  

I am a new user.  I need to export Promapps containing process charts, detailed procedure steps, links to screenshots and external reference materials (pdf).   What export formats are available that can be uploaded and used on web applications?   All assistance will be appreciated. Thanks

My org wants to be able to see the user comments associated with Incident, investigation, etc.   Is that data exposed in the API, or is there a way to write Json to extract this data?   Schema?    Thanks.

I have yet to find any configuration or basic discussion on this topic.    We have the Improvements / Incident reporting add-on.   Looking for similar capabilities for the RISK add-on, allowing us to create additional fields required by our Risk team.    Doesn't appear this is possible from my research and review of Risk configurations as a Promaster.   Thanks much!   

Hi, is it possible to create checklists with concurrent review steps? Thanks

Hello - I recall having the ability to display my process from the Map view and in the Change Log read Feedback and having a button available to me to respond from the Log.   This was really great and effective capability - has this been deprecated? I cannot do this anymore?   Did have something to do with the Feedback changes recently?   Thanks Srinee

There is a limitation of 100 processes to a process group when printing. This is causing large issues for our company, as we are asked to provide 'manuals' to our clients. To satisfy this we need to be able to provide a complete process group (eg. for Health and Safety.... essentially this is our 'electronic Health and Safety Manual' for the business). But as we have 107 processes, Promapp will not produce a PDF. This has been raised previously and I am raising again as the limitation is once again causing problems for us in providing evidence to one of our clients. Please raise this limit.

Our company wants to classify the Actions differently.   Appears there is some additional capabilities behind certain Action types (like RISK)..      Can we configure or add Action Types?   How?   Many thanks. . 

The scroll bar on right is visible, with no up/down arrows, but not active EXCEPT with a mouse.  See attachment. Any ideas on how to make the scroll bar active for without mouse or with mouse?

When attempting to load an image to the Nintex cloud in my process, my browser (Chrome) is freezing up and I have to restart my computer. It's not likely the image size (only 192 kb).

Hi.What is the recommended way to map the following common scenario.In the course of performing a process, a condition is identified that requires a transfer to another process, but some action(s) need to be performed first.  For example an assessor is processing an application but realises it should be handled by a different department following a different process.  Before handing it over, the assessor needs to assign the case to the new department in the system and notify the customer. One way to do this is with a decision that links to an activity with relevant tasks.  A link to the other process can be specified in the outputs.  However, this doesn't show the linked process on the map and there appears to be no way to identify what outputs are produced at this exit point from the process rather than others. Alternatively a decision point that links directly to the other process could be used, but there appears to be no way

Hello Brain Trust!I'm wondering if anyone of you good people have experience in developing an Integrated Management System (to consolidate safety, risk and environment management systems, for example) with Promapp as the visual "front-end"? I am currently researching a user-friendly interface to present a massive collection of Policies, Procedures, Work Instructions, User Guides, Forms etc. and would be grateful for any tips or other support in figuring out how Promapp can be made the principal platform for the internal and (partly) external provision of such documentation.CheersChristoph

Is there no way to make words bold in ProMapp? Even this chatroom allows for that. Bolding clickable items in technical instructions is so basic, it's surprising that ProMapp developers failed to include such fundamental text editor features.

Hi, I have a new process that was submitted for approval - one approver edited and the other approver just wants to see the changes. I know I need to be in the procedure view of the process- but I still can't see the highlight changes button?  Is this only available after the process has been approved at least once? CheersKaren