Archive

 Symptoms We they were experiencing was an issue whereby two of their users could not submit a request via SmartForms to start a K2 workflow.Worklist item could not be opened. Unable to cast object of type 'System.String' to type 'SourceCode.Workflow.Client.User'.This only happens on a SmartForms Client event. Studio and K2 for Visual Studio worked fine Diagnoses It seems the issue is limited to SmartForms Client events and can only occur if the user that started the process has managed Users. (ie is the manager to some users in AD) and the Workflow server is set to use Managed Worklist. Resolution It seems the issue is limited to SmartForms Client events and can only occur if the user that started the process has managed Users. (ie is the manager to some users in AD) and the Workflow server is set to use Managed Worklist.The Managed Worklist must be disabled to have this issue resolvedhttp://help.k2.com/onlinehelp/k2blackpearl/userguide/4.6.7/webframe.html_reference_-_workspace_-_mana

We're really excited to start rolling out the forms we've developed specifically for mobile use. We're running into a problem, and I thought I would check here to see if other have had this issue or if you have ideas on a fix.Bear with me while I describe this, I'm not a system admin.We have enabled Microsoft federated services for our enterprise. When I navigate to the app store to download the Nintex app, I am asked to enter my Microsoft live ID to complete the "purchase", but I don't have a live ID associated with my work account. Cyber security is not on board with me using my personal Microsoft live ID.I've asked around and it sounds like once a company is federated, you cannot associate new live ID's with your office 365 account.I'm in a pickle.Any suggestions or examples of how you've solved this issue would be appreciated.ThanksKassie

I have a form which has a single text field that the user enters. I need to validate the form that the value entered into this field exists in another SharePoint list when the form is submitted. If it doesn't exist, error message should appear which says "Please enter the valid ID". Please suggest me some options. 

I am planning to do a certification in another 2 weeks for K2 Blackperl and Smartform, so i want to know the cost for the cetification exam.Do we have any markup site to do test certification exam?  Please let me know as soon as possible...  Thanks , Lakshmi Priya P 

 Symptoms Cannot deploy packages with SharePoint 2013 Smart Objects. Diagnoses Logged ticket error: Cannot deploy packages with SharePoint 2013 Smart Objects/ServiceObjects. During call it was seen items actions were being put in a deploy state which is not expected behavior. When opening the package to deploy it should have automatically analyzed the package, which it did not do.Second error pertained to multiple missing references user gets when trying to deploy another package using the PandD tool. Advised to resolve these issues, as done previously, you first map the missing service object. This cleans up the majority of the missing references. Then you will again point to the list view in the new environment.Third error occurs when trying to build a package. ?Peer Review Request? Form is referencing the ?SignatureAuthority? property on the ?SignatureAuthority? SmartObject that could not be found. We tried clearing the cache within the PandD tool, we also dug through the views and

 Symptoms How to use Smartforms responsive theme. Diagnoses Information required. Resolution Please see the following in regards to the Lithium Theme and how to configure.http://help.k2.com/onlinehelp/k2forsharepoint/UserGuide/current/default.htm#SharePoint_2013_Theme.html 

 Symptoms Users are denied access to K2 forms when assigned through an AD Group tied to a SP Group to a SharePoint site, but not if assigned to the site directly through SP Group. Diagnoses AD Group not syncing with SharePoint. Resolution Used ForceIdentity Refresh tool which resolved issue. 

 Symptoms Viewflow does not work in one of our K2 environments. It works perfectly in the other 2 environments. Diagnoses After comparing the K2Server.setup file (Located in the "...Host ServerBin" directory), I found that the "ProcessView" viewflow "type" was not what it should be."ProcessView"- Uses "SourceCode.Workflow.Runtime.Views"- And was of type "SourceCode.Workflow.Runtime.ews.ProcessView"- Should be of type "SourceCode.Workflow.Runtime.Views.ProcessView"(Note that the "Vi" was missing from "Views") Resolution After fixing the view flow "type" for "ProcessView" to be "SourceCode.Workflow.Runtime.Views.ProcessView" instead of "SourceCode.Workflow.Runtime.ews.ProcessView" (Note the missing "Vi" in "Views"), viewflow started working again. 

Hi all, Was wondering if I could pick your brains about TMG. This post in similar to the issue i have i think:http://community.k2.com/t5/K2-blackpearl/Error-after-changing-K2-to-use-SSL/ta-p/79680 Our server guys want to mask the server name, so they setup a TMG rule for (example https://k2forms.denallux.com) to go to my K2server, but it won't work. I know TMG using port 443 to direct it to the K2 server on Port 81... When loading a form. i.e. https://k2forms.denallux.com/Runtime/Runtime/Form/Test+Form is get as far as loading the form, then you get the K2 spinny timer and remains hung on the screen. If i put in https://k2forms.denallux.com/Runtime that works and takes me to the "You have reached the runtime site for K2 smartforms" screen. Any ideas what we need to do to get this working? I've added the "http"  "k2forms.denallux.com" Port "81" to the K2 site Bindings in IIS, other than that i'm stumped? Any ideas?Firewall is ok as well I have the Runtime K2 in IIS set to Windows Authen

Hello On a SP13 list, you can click the 3 dots on the linked item but sometimes it collects multiple “workflow” options in the drop down and you have to check each one to see which one is valid. I have learned that you can go into list settings and rename the active one so that you can tell them apart but the old ones are still in the list as inactive options. Is there a good way to clean this up so only the one active one is listed? Thanks!

Is there any way to start nintex workflow at Site Creation or list/library creation?

Dear,I am involved in developing a project using K2.Can some one here please help me to solve my following burning issue realted to share point?1. I want to upload documents to Share point document LIbrary2. I want to read the uploaded document3. I Want to download the document.4. How do i pass the share point document details to a database table?Thanks,Lafi

Hi,I get the following error when a workflow is ran:Unable to serialize workflow, exception: Type 'System.Workflow.Activities.ReplicatorActivity+ReplicatorInterActivityEventArgs' in Assembly 'System.Workflow.Activities, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' is not marked as serializable.Any idea what could be causing it?Greetings,George

 Symptoms When I do a Package from Pre-Prod and Deploy it on Prod, we can see that the modification are not took into account: seems to be a previous version of the Forms.The version number is correctly imported. Diagnoses We do a test by a "Save As" of the form on Pre-Prod and deploy it on Prod: OK.In the same package we have the original form and we have the issue too. Resolution Finally we fixed the issue by:- Restart the K2 Server- Edit quickly the form with issue on Pre-Prod by adding a label and do check-in- Do a Package (but without removing all non necessary SmartObjects)- Re-Deploy on Prod. 

 Symptoms K2 Connect with SAP Diagnoses Questions relating to K2 Connect licensing in relation with SAP licensing.Does K2 require that each K2 named user using K2 Connect to access SAP must also be a SAP named user?To make it more clear ...Scenario:A K2 named user uses a form, and a form needs to access data from SAP using K2 Connect (such as to bring GL code valued in a drop down list to assign to an expense).Question:Is there a K2 licensing policy on the SAP user being used? Specifically:(a) the user "must" connect to SAP through K2 Connect using his own SAP credentials?, or(b) can a named SAP user such as "k2user" SAP user be used by K2 Connect to connect to SAP?K2 Licensing page (below) is not specific with regards to the above:http://help.k2.com/onlinehelp/k2connect/userguide/4.6.5/webframe.html#k2_connect_licenseing.htmlWould like to get more context on this. Resolution It appears that on our side we have user/account (superuser) that has the license and all the other users are a

 Symptoms Workflow failure - Primary Credentials Not authenticated Diagnoses One of the workflow instances on Production failed an error message Primary Credentials Not authenticated. I guess this is related to the account with which the workflow runs ?This happens to fail on a workflow step, is it possible to know why this is happening? Resolution Running group sync following using the KB article below:http://community.k2.com/t5/K2-Appit/Synchronize-Site-Groups/ta-p/70110This potentially could of happened due to the Oauth token needing to be authorized or re-authorized for use.Please do add yourself to the Oauth Notification group which will allow you to get emails as to when the token may expire. 

Field Name: NSI need create a rule that verifies if the field serial number is not emptyWho do thatI have do this but do not workI try do another thing but is the some result

 Symptoms When executing GetList method and performing filtering of text column using any of SharePoint 2010 brokers in K2 4.6.6 you use filter which contain single quote it fails with the following exception:SourceCode.SmartObjects.Client.SmartObjectException? Message:? Incorrect syntax near 'SOME_TEXT'.? The identifier that starts with '%')) Diagnoses This is known issue (internal ID 442978) where SharePoint Content Service Broker: Executing the Get List method with a filter set containing a Apostrope (') fails with error.This error occurs in 4.6.6 irrespectively of SP 2010 broker which you are using: SP Content/SP Service/SP Service V2.This issue has been resolved in 4.6.11 and there it works - you are able to search when filter contains single quote using SP Content broker - all works without any issues. Resolution Upgrade to K2 4.6.11 to resolve this issue. 

 Symptoms  How to obtain a full logging of outgoing e-mails sent from K2 Host Server to Exchange? It seems that we have only SMTP exception lines in HostServer log which are returned by Exchange back to K2, but we need to see all outgoing e-mail details.  Diagnoses  There are two types of email sending implemented in K2:   1) Email Events. For mail event:   - This type of email sending uses generic .NET SMTP class. When email event is not working, check HostServer logs and there always something that able to give you more insights.   2) Tasks Notifications. For notification:   - This type of email sending uses MSMQ component. Two areas to check here:   (1) Check if there are any new error entries added to K2.Eventbus.ClientRecorderError table (2) Stuck entries in EventBus queue (Computer Management -> Services and Applications -> Message Queuing). If there are any, you will need to clear the queue and restart MSMQ service.   To specifically address scenario "we have a huge delays

 Symptoms In current versions of K2 (4.7 included) Hyperlink control always converts URL to lower-case. In most of the cases this does not cause any problems but sometimes it does. For example Salesforce uses case sensitive URLs and converting its URLs to lower case breaks them. Diagnoses This is known issue (internal ID 712185) which bound to be addressed in the future versions of K2. Resolution This is known issue (internal ID 712185) which bound to be addressed in the future versions of K2. You may use alternative ways of presenting hyperlinks to workaround this issue. 

 Symptoms Start Up conditions keeps coming back with rootWebURL null error Diagnoses Start Up conditions keeps coming back with rootWebURL null error.I have re-activated the Site Collection, but still getting error. Resolution Code fix was supplied that resolved this behaviour  

 Symptoms Package and Deployment error - Error Message on creating a deployment package: Ensure that your workflow is deployed before packaging. The Workflow Setting could not be found. Diagnoses Note that there are no missing references on that form, and the SDLC checks in Smarforms 4.7 does not highlight anything either. We have 100% full functionality on the DEV platform, and can only not create a deployment package.I have added new rules to the form today, that reference the process in question, and these also report the process as not having been published when attempting to create a deployment package.A process must be published before it will be available to use in the K2 Designer, so process publishing or smartform trules cannot be the problem. Resolution The display name property of the workflow ended in a space character. Removing the space and re-deploying the workflow allowed the PandD tool to successfully create a deployment package. 

 Symptoms How do I get right to use K2 Management Site and to deploy packages Diagnoses You would need Server Admin rights to access the Management site and Export rights to be able to use Package and deploymentPlease also see the links below for more information:http://help.k2.com/onlinehelp/k2appit/userguide/1.5/default.htm#packageanddeploy/panddconsiderations.htmhttp://help.k2.com/onlinehelp/k2blackpearl/icg/4.7/default.htm#Plan/Required_Permissions.htm%3FTocPath%3DConfigure%7C_____6 Resolution The issue was resolved by using the service account to grant the relevant account rights for the ability to access the management site and deploy packages  

 Symptoms The K2 Support portal.k2.com doesn't render support tickets properly on the homepage, Diagnoses https://portal.k2.com doesn't render my support tickets properly on the homepage, it's been like this since we purchased your product, can anyone sort that out, it's pretty annoying?Thanks,Nick Resolution As discussed with the client this is a known issue and we are currently working on fixing the bugs on the portal site.The workaround is to click on a different tab on any browser being used and go back to the mainhome tab this refreshes the page and fixes the issue.however when the issue re-occurs you would need to follow the above steps again 

 Symptoms I have received a request to change a text box to a text area in order to facilitate a larger entry of information by the end user. The smart object type for this is text, in designer, the control is set as text area. When the user attempts to enter data exceeding 100 characters, error message 'property has a too long value for type Text. Diagnoses Applied the fix on the production live and dev environmentOn the production live we ran into an error, then checked the dll on properties and noticed is was blocked we then unblocked it and restarted the server and deployed successfully. Resolution The code fix was applied on both the Developement and Production live environment it resolved the issue