Archive: Process Manager Knowledge Articles

IssueThe following error may be received when attempting to upload a video of video file typeVideos must be uploaded as a video type ResolutionVideos can only be uploaded as a Video document type.  Ensure that the document type is set to Video. 

IssueProcess Owner or Expert may not be able to see all the Processes they are the Owner or Expert of. ResolutionPublish the Process for the Owner or Expert to change. Additional InformationProcess Owner or Expert changes will not show in the "Processes I Own" list and the new Owner or Expert will not have rights to edit the Process until the Process has been published.  

IssueFor some users the dropdown box of users may fail to populate when creating a new Process ResolutionIf the user clicks away from the dialog box, the box with the users may populate and can then be filledGet the user to check with their IT team, as it may be extensions or browser related on their computer. 

IssueA Process may show a Global Owner or Expert when it is not a Process that has been vaired ResolutionThis Process may have previously had Process Specific Variations that have since been archived.  The terminology 'Global' remains on the Process.  To remove this terminology create a copy of the Process and then archive this copy.    

IssueWhen selecting a Document from within a Process a Whoops error may be given. ResolutionThe Document may have been archived.  Check the Document archive section for the Document. Either restore the document or remove the document from the Process. Error CodeWhoops, that wasn't meant to happen 

IssueA Process that is at version x.x (e.g. 1.2) may not be included in the Published Processes count on the Governance Dashboard. ResolutionThe Process may have been previously archived and subsequently restored.  Once it is published again, the Process will be included in the counts.   

IssueThe following error may be received when trying to access a Nintex Promapp Process, from either a link you have been given or a link on your recently viewed list within the Application.Whoops something went wrong ResolutionThe following reasons may result in this error message being presented:The Process has been archived  The Process has been placed in a group with viewing permissions that you don't have Additional InformationIn these two situations if you are a Promaster you will still be able to open the link.If you are a Promaster and cannot open the link, clear your browser cache. 

Issue Training tags for Location and Team may not be available to be selected when editing or creating a training or competency unit.    Resolution These tags can't be added to Training or Competency units, they are just used to assign users to and for filtering training records.    

IssueA user may appear to be showing in the incorrect role in a swimlane in the Map View. ResolutionWhere more than one role is included in a Process Map swimlane.  The users included in all the roles are merged in the pop up users list.  

IssueA user may receive the following error when trying to create variations for a Process in Nintex Promapp:Your request couldn't be created at this time.  Please contact your Promaster. ResolutionPublish the Process you wish to create Variations for.  This may need to happen even if the Process is currently Published.   Attempt to create the Variations again. 

IssueA system that was assigned to an activity swimlane may be shown as 'Unassigned' in the Print version of the Process. ResolutionPublishing the Process should resolve this issue. 

IssueThe Number of Working Hours in Admin > Configure > Timeframes section has been updated however the Average hourly cost has not changed ResolutionThe average hourly cost is worked out using the formula: Role Cost divided by (48 Weeks x 5 Days x 8 Hours).  The 8 hours is set and doesn't change when the number of working hours changes.  The number of working hours only affects where the timeframes are required to be updated to days etc.   

IssueNintex Promapp System Tags may not be updated following the Re-Indexing running. ResolutionEnsure the tags are separated by a semi colonNavigate to Admin > Systems Select the Edit pencil beside the tag that has not updated In the Tags section check each tag is separated by a semi colon 

IssueWhen Document Approval is turned off Documents that were Awaiting Approval remain in this state, and cannot be approved.   ResolutionIf uploading, download or obtain a copy of the Document, If linking obtain the correct link for the Document Edit the Document that has Awaiting Approval state in the Document library Select the Approval Required Menu Select the Replace Pending option Chose the file you downloaded or enter the link 

IssueTodo notifications for Processes that have been archived may remain on the My Todo's dashboard. ResolutionEitherRestore the archived Process Remove the @todo/s Save & Publish the ProcessOrDelete the Process from the Archived section 

IssueThe following error will be recieved when trying to open a linked video.Media error: Format(s) not supported or source(s) not found Error CodeMedia error: Format(s) not supported or source(s) not found ResolutionFind the location of the video you wish to attach and update it in the document library.  Additional Informationif this does not work, Update the Windows Media Feature Pack and also check for any updates on your machine.   

IssueThe Nintex Promapp pages are showing with areas blocked out an example is below: ResolutionClear Browser cache and Browser history Log out ofNintex  Promapp and close Browser Restart Browser and Log back into Nintex Promapp 

IssueDocuments attached to a Process may not open in the edit tab, however they will open from the Procedure tab ResolutionThe Documents may have been previously linked and updated to a new location, or have now been uploaded to Promapp rather than linked.Where the Process hasn't been published since the change, the edit view shows the old information for the Process.  Publish the Process to get the edit view into line with the Document and Procedure views. 

IssueWhen printing a report from Nintex Promapp the last column of the report is truncated.  ResolutionUncheck the fit to page option or download the PDF version and use the PDF reader scaling options to ensure all columns are visible on the page. Additional InformationThis occurs for users that use Letter size paper. 

IssueChecklist has been enabled but the functionality is not available ResolutionIt can take some time to sync a large tenants’ data to the Checklist Service. The UI will not appear until the Checklist service confirms it has processed all initial sync data.Check Promapp Hangfire jobs ChecklistUserInfoSyncTrigger and SyncCompleteMessageAcknowledgedTrigger have not failed or are stuck in a queue.Check Promapp and Checklist CloudWatch logs for message handling exceptions, particularly those with the topics: ChecklistService-TenantModuleToggled, ChecklistService-TenantModuleSyncCompleteAcknowledged.All message processing performed by Checklist is idempotent so you are safe to enable and disable the Checklist module if you need to trigger a resync of user/role data 

IssueSome links in Nintex Promapp emails may not be able to be selected. In addition some Nintex Promapp emails may not be received.   ResolutionWe have recently changed the application that manages the sending of emails from our application.  Organisations may need to add the following to their DNS whitelist to allow clicking of links and receipt of emails:em7937.promapp.comem7498.promapp.com.auu10337472.wl223.sendgrid.net 

IssueTodos that are included in a Process that is archived may not be removed from the My Todos dashboard. ResolutionRestore the Process from the archives Remove the @todos from the Process Save & Publish the Process Select Archive from the cog wheel menu 

IssueNintex Promapp Process tasks by show as overwriting each other in the Procedure view.  As pictured below: ResolutionEdit the Process and either remove the empty task or add @todo text or similar to the task.  

Issue When the export of the Improvements register is exported to CSV file, you may not be able to filter on all the data exported   Resolution Check the data for email type content that as filled over multiple rows.  Removing these extra rows will allow the spreadsheet to be filtered.    

IssueWhen using Highlight changes to compare an In Progress Nintex Promapp Process with additional groups, it may show the additional groups as removed (highlighted red and crossed out). ResolutionAlthough the additional groups are shown as removed, on publishing the additional groups remain properly linked.   Additional InformationThis is a known defect.