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Nintex Promapp Site doesn't respond

  • March 26, 2021
  • 0 replies
  • 19 views

KB_Admin
Nintex Employee
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Issue

The Nintex Promapp site may not respond, show a spinning wheel, show dialog boxes with no information populated or provide error messages suggesting you need to log in again.

 

Resolution

  1. Open the Promapp site in a new tab in the same browser
  2. Log into Promapp 
  3. Go back to the original tab
  4. Refresh or try the action e.g. save that you had tried previously

If you are viewing a minimode link, refresh the minimode

 

Additional Information

Your Nintex Promapp session will expire or time out after 4 hours of inactivity.  

Minimode links expire after 1 hour of inactivity.