Archive

 Symptoms Developing a custom control Diagnoses Could tell me how to access the K2 Environment library via code? Is this possible ? Resolution Please have a look at the followinghttps://help.k2.com/onlinehelp/k2blackpearl/DevRef/4.7/default.htmMore detailed links:https://help.k2.com/onlinehelp/k2blackpearl/DevRef/4.7/default.htm#Architecture_Environment_Library.html?Highlight=Environment Libraryhttps://help.k2.com/onlinehelp/k2blackpearl/DevRef/4.7/default.htm#Environment_AddEdit.htm?Highlight=Environment Library 

 Symptoms The designer is not licensed error message Diagnoses When you open the designer in your pre-prod Environment, the following error message is displayed:Server ErrorThe server is not licensed (MachineName: ************, MachineCode: **************More Detailsat SourceCode.Forms.AppFramework.ConnectionClass.Connect(BaseAPI baseAPI, Boolean asAppPool, Boolean validateLicense)at SourceCode.Forms.Default.get_FormsManager()at SourceCode.Forms.Default.Page_Load(Object sender, EventArgs e)at System.Web.UI.Control.LoadRecursive()at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) Resolution Please do request for a new license key via our Portal.k2.com under support. This can be applied via workspace >>> Management >>> License Management. 

 Symptoms Multi Auth Diagnoses When you have successfully implemented Multi Auth in K2 4.7 but am wondering if it is possible to implement this in 4.6.10?You see that there isn't a UI to do this in 4.6.10 but are there instructions on how to do this manully? Resolution Please have a look at the following documentation:https://help.k2.com/onlinehelp/K2smartforms/ICG/4.6.10/default.htm#IntroductiontoMulti-Auth/K2MultiAuthIntroduction.htm?Highlight=authenticationThis should help you with the configuration for this here. 

 Symptoms Group of actions not working in Chrome Diagnoses In a form, after selecting a partner from a subform, user gets prompted to populate business entity details, which are a group of fields on the parent form.Steps to reproduce:When choosing to execute an action on a subform this does not work in chrome. However if the same actions are performed in IE or Firefox the form works as per usual.This happens on the first instance, however if a new instance is generated it works as expected.What could be the issue here? Resolution Please contact K2 support to obtain a fix for this error. 

 Symptoms The queries should be validate with K2 support Diagnoses When executing the following script no results are returned here....SELECT TOP 1000 [ID],[ProcID],[Status],[StartDate],[FinishDate],[Originator],[Priority],[ExpectedDuration],[Folio],[Delegated],[DelegatedBy],[ExecutingProcID]FROM [K2].[ServerLog].[ProcInst]WHERE [Folio] LIKE '%********%' Resolution The server.proc inst table will display process that are still in a running state. To see closed off processes this will need to be view from the serverlog.procinst table instead.Note: Direct DB modifications are not supported and will put you in an unsupported state.  

 Symptoms How to move customer license from one server to another Diagnoses When moving the DB to another machine is it possible to keep the license in question or will a new license have to be requested here ? Resolution Licenses are issued based on the system key and each machine has its own unique system name. In this case a new license will have to be requested via our site, portal.k2.com, under support and then license key request.To update the license this can be done via workspace >>> management >>> License ManagementOr can be done via the set up manager and choose the option to update the license as well.https://help.k2.com/onlinehelp/k2blackpearl/icg/4.6.5/webframe.html#maintain_updatingk2licensekey.html 

 Symptoms SAML Token error Diagnoses You get a SAML token error when trying to access a Form upon your environment. The error in question is the following:SAML token could not be verified. Please ensure your config is set correctly. Resolution Please do contact K2 support to allow them to restart the service here.  

 Symptoms Windows identity issue - Failed Active Directory Migration Diagnoses When you have a couple of users that have an identity issue. It seems K2 resolves these users to a different domain. Once the user cache resolves by default of 8 Hours it seems that it switches the user domain account, is their a reason why this is happening. ? Resolution Please double check to see that within AD that the domain account has not been migrated or the migration process has not been completed as this will cause conflict when trying to resolve users within the K2 DB. If this is the case you will see two SIDs sitting one both domains and to fix this you would have to complete the migration on the AD side. 

 Symptoms Package Deployment stuck on "Preparing Package...." Diagnoses When trying to migrate a Form over from a v4.6.11 server to a v4.7 server.The solution here has been packaged up and the size of the kspx file is 240MB and which it takes about 20 mins to create.When you try to deploy it, it stays stuck on "Preparing Package" and has does this for at least 3-4 Hours.The package is created to include data also, is there a reason why this is happening. Resolution It is recommended to rather not include the data here and back this up from the database and migrate it over to the environment you intend to deploy to. With this method this should speed up the package and deployment process.  

Hi,As far as I can tell, this should work, however I have a Nintex Form that is giving me an error when I try to create a List Lookup to a list in a different site collection.I get the followingThis error looks it's by design, but as far as I can tell, this should be working.We're running Nintex Forms 2016 v4.1.1.0.Any help please???

Hello!Is there a way to redirect the user to a specific page after deleting a list item?Doing it after safe or cancel is no problem, but how can this be done after delete?Any help is much appreciated.Best Regards,Dirk

Hi,I have a custom list that I want to associate with a document library and I have a workflow that dynamically builds a url which maps to a specific folder in the DL which changes based on how the form was completed.I can build this string ok and if I email out the link is active and I can feed it back into my list without issue.Here is my challenge, when the url has been added back to the list in my single line of text field it displays as text only unless I manually go in and enter a space before the url which then turns the link blue making it clickable.   I have added a space to the start of the URL in the workflow but the result in the list is the same.  I have also tried sending the url to a hyperlink field in the custom list but this errors out.suggestions? 

 Symptoms How do I hide the View's collapsible title bar ? Diagnoses On a form when you add a view, it creates a title bar. If you leave the title text blank, it shows a blank bar. We are using the theme Lithium (as it is mobile device friendly). Want to avoid creating a new theme.K2 community suggested using JavaScript. I created a data label (literal, not visible) on the form. Added the suggested javascript text (as an expression against the data label). Did nothing.http://community.k2.com/t5/K2-blackpearl/View-chrome-hide-the-title-header-bar-and-button-toolbar/m-p/70426#M20211 Resolution Issue resolved by using the below:Please click on the view on the form and go to properties uncheck the collapsible property. 

 Symptoms The client gets an error"Error refreshing service instance" on sharepoint when they try to regenerate smartobject that are not in sync on their document library. Diagnoses The client will try the workaround mentioned on the below link and provide an update:https://help.k2.com/kb001711 >>https://support.office.com/en-us/article/Turn-scripting-capabilities-on-or-off-1f2c515f-5d7e-448a-9fd7-835da935584f Resolution Issue was resolved by regenerating the smartobjects using a user with high permissions 

When you using another for a list lookup at times there is duplicate data. How do you get distinct records when populating a drop down in Nintex form?RegardsBhuti

I have a form that I direct users to with a querystring in the URL. This allows me to pre-populate a few fields with relevant data. When filling out the form, I can use the GetQueryString function to retrieve the value of a key and display that in a label if needed. But once the form is saved, that value will no longer display in the label if you're just opening it from the list (which is the norm). So I tried using the expression shown below, but it doesn't work as I'd expect. Briefly: if there's nothing in the "Quarter" field, use the value in the "Quarter" key in the querystring; otherwise, display the value in the "Quarter" field.fn-If(fn-IsNullOrEmpty(Quarter),fn-GetQueryString(Quarter),Quarter)On form creation, the expression evaluates to:fn-If(fn-IsNullOrEmpty(),Q3,)After saving the form, which saves the value to a "Quarter" field, the expression evaluates to:fn-If(fn-IsNullOrEmpty(Q3),,Q3)So the query string is returned when the field is empty, and the field value is returned w

 Symptoms Error in workflow Diagnoses First part of workflow is importing an Excel file.On that activity, getting this error:Message: Exception has been thrown by the target of an invocation. This SQLTransaction has completed it is no longer usable ServiceName: SourceCode.SmartObjects.Services ServiceGuid 5b5a4bfb-6781-469a-8a26-1c0f82a1ab30 InnerExctpionMessage Resolution The issue was caused by corrupt Excel file that was being uploaded. 

 Symptoms Over the weekend our Database Support Group upgraded out SQL Server 2014 environment to SQL Server 2016. When we reviewed their work this morning, we find that the Development Environment is no longer functioning.When we try to access the designer web site we get the following error:Server Error: No connection could be made because the target machine actively refused it [IP Address]:5555When we try to access the workspace site we get the following error:An error has occurred.Please contact your administrator.Error:Initialization failed before PreInit: Membership could not be verified: Cannot generate SSPI context.When we recycle the K2Services on development we get the following error.1005 Initializing Connection to Host Server Database: SQLK2DB2005 Error Connecting to Database, Will Retry in 30 Seconds,When attempted to run the setup tool, the tool is failing to recognize/connect to the database server. Diagnoses The issue was caused by SQL remote connection was not enabled

 Symptoms  Which Framework Version should be configured in K2 host server configuration file (K2Server.config)?  Diagnoses  K2 documentation details how to change Framework Version in the following KB article - "How to change .NET Framework Versions" But this KB does not elaborate on which version do you have to choose and when, mentioning that  normally you may want to change this if you getting the following error:   "This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded."   This is an error which occurs if a newer version of a DLL is used than what K2 expects.   The shortest answer would be too keep the default setting that K2 is installed with. The reasons why this might sometimes be changed is if a custom service broker or assembly reference (via assembly service broker or workflow) is compiled in a different version of .NET, or potentially any other custom code somewhere in K2. But if you are creating any new custom code then again you c

I have a WF when a user clicks on complete it generates a new task for the next day with a due date of tomorrow.  When I do the Due date calculation I take the existing due date which is today and I also add hours to the date calculation by doing a list lookup to a field called hours which is part of the task input.  I then use this date result for a pause action in the new task.This works fine if the user completes the task around the due time.  Thus if the expected due date is Feb 8th 2017 at 4 PM then the calculation results in a Pause Action until Feb 9th 2017 at 4 PM.  The problem seems to be if the user finishes the task early in the morning such as 8 AM then the date result is Feb 9th 2017 at 8 AM.  How do I get date calculation to be consistent at 5 PM.

I have rule validation that I am trying to use but it is not working it seems.  I can still save with validation rule in place.  I know the logic is right because when I switch it to formatting I can hide the field and it is following the formula in place.  What gives this shouldn't be this hard.

Is there anyway for us to revert back to the old Workflow Inventory page?  We've had quite a few complaints ever since the workflow inventory page was changed when we did our last update.  The new workflow inventory screen is missing the create a workflow option.  I know there is a separate dropdown option to Create a workflow.  But we used to train all our users to always select the to the Manage workflows option, as that way they could see all the workflows already on the App before they decided to create a new one.  Now that option is no longer available though:And the option to go directly into the edit interface of the workflow has been removed.  Now you have to click on the workflow name, then click on Edit workflow option.  This just seems to be an unnecessary step for people who simply want to edit the workflow.  Anyway we were just wondering if there was anyway we could revert back to the old Workflow Inventory page as it seemed to work better for our organization.  Thanks.  

I created a workflow and have turned it over to my customer to use in his "Production" environment.  Now I want to make changes and test it.  What is the best way to set this up?  My first attempt was to create a copy within the same site.  However, each time I create a new entry in my list, both workflows (test and production) are kicked off.  Suggestions? 

I have two Thank You pages in a redirect I would like to use based on a condition.  This is the statement I'm using in the Redirect URL in the Advanced section of the Form Settings: fn-If(fn-Equals(Status,'Submitted'),/xxxxxx/ThankYou1.html,/xxxxxx/ThankYou2.html) I have a 'Submit' button on the form and in the button settings I have the following in the Advanced section: Connected to = StatusValue returned = SubmittedData type returned = String When the 'Submit' button is clicked, ThankYou2.html is being displayed instead of ThankYou1.html.  Seems like this is occurring before the 'Status' field/column is set to 'Submitted'.  Can you use some sort of delay to set the field before the Redirect executes? Thanks alot,

Hi,Has anyone tried to use Nintex to update every document in a site collection?  I have a requirement to update all documents in a site collection where a particular person is entered in a people column. They've left the company and I want to replace them with another user.  I know I can do a simple update multiple items on a single library, but I would need to got through potentially hundreds of libraries. Or is using something like a simple powershell script a better route to go?Thanks all!