Symptoms
How to move customer license from one server to another
Diagnoses
When moving the DB to another machine is it possible to keep the license in question or will a new license have to be requested here ?
Resolution
Licenses are issued based on the system key and each machine has its own unique system name. In this case a new license will have to be requested via our site, portal.k2.com, under support and then license key request.
To update the license this can be done via workspace >>> management >>> License Management
Or can be done via the set up manager and choose the option to update the license as well.
https://help.k2.com/onlinehelp/k2blackpearl/icg/4.6.5/webframe.html#maintain_updatingk2licensekey.html