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Hello,I'm trying to configure the mail server in the Nintex RPA Console, but I'm unable to complete the configuration.When I click Test Notifications, the test fails and the following error is displayedCould you please help me identify the cause of this issue and advise how to resolve it?I have attached a screenshot of the error.Thank you. 

We have our images on a local webserver, The images do not render on the form and the browser shows this message: It gives the image url and then says its blocked from origin 'https://static.nintex.io' has been blocked by CORS policy: Permission was denied for this request to access the `local` address space.We have tried adding https://static.nintex.io to the local network settings of the browser but it still blocking the images.How are people handling form images? Will Nintex provide an image repository?Any assistance would be appreciated.  

  Update - August 2026   Nintex DocGen now supports orgs with Step-Up Authentication enforced on reports. Report retrieval has been migrated from Salesforce report web requests to the Salesforce Reports REST API. August 24, 2026, the new implementation will be enabled for all customers using Salesforce Reports. Before that date, contact Nintex Support to enable it for your org and validate report output early. When a Salesforce report is used as a template, the generated output may differ from the current implementation. We recommend validating report output to ensure there are no unexpected formatting differences. Known formatting differences include:  Field type Report web requests Reports REST API Currency Currency code and value in separate columns Single formatted value Percentage No % symbol Includes % symbol Num

Issue DescriptionWhen you apply formatting to input controls such as Picker, Drop-Down, Text Box, and Text Area controls, the configured format may not be applied consistently to watermark text at runtime. As a result, the watermark for some controls may be displayed using different formatting, causing the form to appear inconsistent.ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 13. Nintex Automation K2 (5.9.1) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you upgrade and reconfigure Workflow email notifications to use Microsoft Graph instead of Exchange Web Services (EWS), all Workflow email steps fail after the configuration is completed.Error Message:The following error occurs:“The request body must contain the following parameter: 'grant_type'.”ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 13. Nintex Automation K2 (5.9.1) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.ConsiderationsWhen you copy HTML into K2 Studio, ensure that the HTML is correctly formatted before saving or deploying your Workflow.HTML elements that contain line breaks within their opening tag may not be parsed correctly. As a resu

upgrading NINTEX K2 Five from 5.X to 5.6 if you are upgrading NINTEX k2 five from 5.X to 5.6 , and you’ve installed it successfully with new database creation, then you want to Upgrade your old k2 database, and found the following Error, the solution is here.Identity - Set Virtual Directory Negotiation FailedWindows - Set Virtual Directory Negotiation FailedForms - Set Virtual Directory Negotiation Failed=================================================Error Message : "Error","General","0","ErrorMessage","SourceCode.Hosting.Server.Runtime.HostLoadBalancedServerManager.Poll","0 System.Exception: Error (0) . --->System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException:No connection could be made because the target machine actively refused it 10.10.10.10:5560   at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)   at System.Net.ServicePoint.Connect

 We need confirmation from Drawloop Support on whether Drawloop supports the DocuSign Apps Launcher within a Generation Button, similar to how it is currently supported with the DocuSign eSignature (DFS) package.Since the DFS package will soon be deprecated, we’d like to confirm whether the DocuSign Apps Launcher is supported as a replacement within the existing Drawloop Generation Button process.Thank you!

In my start form, I have a repeating section with several fields, including a “People” field (Sales Rep Name)I want to generate a document that includes the details from this repeating section, including the Sales Rep Name. Example of my generated document:In my Generate Document action, I added the repeating section collection under “Repeating Data”. However, in the Document Tagger, I cannot access the Sales Rep Name. How can I include the Sales Rep Name in the repeating section of my generated document?

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Issue DescriptionWhen you create right-to-left (RTL) rich text content, list structures and other formatting elements do not display correctly.ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 33.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.ConsiderationsWhen authoring content in right-to-left (RTL) mode, if you want to insert a variable at the end of the text, first press the Space bar to create an empty space and position the cursor correctly. You can then insert the variable, which will appear adjacent to the surrounding text as expected.

Issue DescriptionWhen you configure a workflow to start on the "Item Added" event in SharePoint Online lists or libraries, the workflow does not start as expected.ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 33.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.Useful InformationThere is a new optional input property on the SharePoint Helper Methods SmartObject, Process SharePoint Refresh All List Webhooks, called RefreshAll. This is set to 'false' by default. If set to 'true' it will refresh all list subscriptions and not just expired ones.

Hi Team,I'm capturing the previous activity into a variable called previousActivityName using the Active Instance Destination SmartObject. Then, I'm using previousActivityName with the GoToActivity SmartObject.I am facing an issue where the workflow instance got stuck in the running state. Please help me with the issue 

Hi Team,I enabled the Workflow and SmartObject API in the k2 management. K2 is hosted in the Windows 2025 VM and installed version is K2 Five 5.8 . I am able to connect to the API while i am debugging the application locally. I am not able to connect to the API while deployed to my QA Environment.I validated in the K2 server registry TLS 1.2 is enabled. In the .net framework code i am taking care of the TLS 1.2 protocolforeach (SecurityProtocolType protocol in Enum.GetValues(typeof(SecurityProtocolType)))            {                if (protocol.GetHashCode() == 3072)                {                    platformSupportsTls12 = true;                }            }            // enable Tls12, if possible            if (!ServicePointManager.SecurityProtocol.HasFlag((SecurityProtocolType)3072))            {                if (platformSupportsTls12)                {                    //Console.WriteLine("Platform supports Tls12, but it is not enabled. Enabling it now.");                   

SourceCode.SocketService.Legacy.LegacySession.<HandlePacketAsync>d__25.MoveNext()","","","FWA-Dev-K2Five:C:\Program Files\K2\Host Server\Bin","2180715","ff2faeaf8267456a856a26f0054dac12","""2180771","2026-06-23 21:50:57","Error","System","2025","InternalMarshalError","SourceCode.Hosting.Server.Runtime.HostServerBroker.InternalMarshal","2025 Error Marshalling SourceCode.Workflow.Runtime.Management.WorkflowManagementHostServer.GetWorklistItems, Method could not be resolved!   at SourceCode.Hosting.Server.Runtime.HostServerBroker.InternalMarshal(String TypeName, String MethodName, Object[] ParamArray, Boolean[] NullList, Boolean UseSession, String sessionCookie, String RemoteConnectionString)","","","FWA-Dev-K2Five:C:\Program Files\K2\Host Server\Bin","2180771","6ccfa9be765345008a98b3605e7dfcef",""Facing two issues: 1. Getting the Invalid Archive Type while executing the following code in the local development 2. Getting Method not resolved for the GetWorklistItems.As a workaround i

Hello K2 Community,I'm currently migrating workflows from K2 BlackPearl 4.7 to K2 Five 5.8 and need guidance on updating a specific workflow pattern in K2 Designer.Current Implementation (BlackPearl 4.7):Our existing workflow uses the following pattern:Invokes a Code Reference Event to execute custom logic Loads the returned data into an HTML-formatted variable Passes that HTML variable to an Email Event for deliveryMigration Challenge:I'm new to both K2 BlackPearl and K2 Five, and I'm not sure how to replicate this pattern in K2 Five 5.8's Designer. Specifically:What's the recommended approach for Code Reference Events in K2 Five? Are there any breaking changes or differences in how data is handled between the two versions? What's the best practice for building dynamic HTML content in K2 Five before sending emails?I've attached the relevant workflow snippets from our BlackPearl implementation for reference.Thank you for any guidance!  

This should be really simple:I’m starting my workflow with a form.     The form has a “File Upload” control, for the user to upload an Excel file.     I save it to form variable “Excel file”, and click [Submit] Next, I call SharePoint Online, Store a File. For SPO.Store a file “Source file”, I HOPED I could just use “Start event > Form variables > Excel file”.PROBLEM:No such luck.SPO.Source file wants a Nintex “File” object; Form variables.Excel file is a Nintex “Collection object”, and I can’t see any way to copy the upoaded Excel file to SharePoint Online: Q: What should I do to copy an Excel file from Nintex workflow to SharePoint?

I have a workflow that allows a customer (external of the tenant) to request a credit application in order to open a credit account with my company. When the customer fills the request, they are required to sign using the “Signature” field in the form. However, we would like the signature to be certified.Can the customer’s signature be certified — for example, through a Qualified Electronic Signature (QES) generated using a secure device (such as a cryptographic key, smart card, token, or qualified cloud-based solution)?Are any of these solutions can help me and how: Nintex eSign, DocuSign, AdobeSign ???

I am trying to update manage metadata field using update list item, but I couldn’t get it to work. As you see on the attached screenshot, I assign the guid label and guid on variable and assign the variable to the metadata field but couldn’t get it to work. Could you please give me some advice?

Hi there, Is it possible to have a link to the “create a process” page in Process Manager? We are creating a Process Manager landing page in our Sharepoint and want to have a quick link button to create a process. Thanks

I’m developing a relatively “complex” Kryon solution where a top-level wizard calls multiple embedded wizards and global functions, many of which themselves call nested embedded wizards.It’d like to be able to “throw an exception” that will handle the error and gracefully terminate the solution.Q: How can I achieve this in Kryon RPA?UPDATE 6/24/26:Basically, I’m looking for a Nintex RPA equivalent of “try/catch”. Some Nintex ACs have an “Exception” clause.  I’m looking for something more general. A potential (ugly!) workaround might be to set a global “error status code” variable, then manually check it everywhere :(

Hi,We are currently exploring options to secure our internal APIs, which are consumed through SmartObjects.Our objective is to ensure that we can reliably identify the user making a request following authentication, while maintaining a secure approach throughout.As part of a proof of concept, we have successfully configured service instances using PKCE, Microsoft Online, and Client Credentials resource types, with SmartObject methods connected to one of our API endpoints.The PKCE flow appears to be the most suitable option for interactive form-based scenarios. However, we encountered some challenges when testing workflow scenarios. Since K2 workflows execute under the K2 service account, we enabled the following option to allow the SmartObject to function within workflow steps:Cache OAuth token for service account for using SmartObjects in workflow steps What we observed is that the cached OAuth token associated with the service account appeared to correspond to the user who last refre

I am using Nintex Workflow online and configuring a Start form. I am trying to set the default value of a Choice - Multiple control on the Start form with the choices selected in a multi select column from an existing item in a SharePoint online list item.Is this possible?

Hi,I am creating a process. I move happily along to a decision. I then reach a decision point. If the ‘product’ is a tier 4 there are two extra steps so I go off into another group, perfect.I then want to bring the group back in as a conditional, I can not place it after a decision, will not save. So has to go after the next step, so on the map it does not look like you need to follow the next process.screen shot of what it looks like at the momentWe have lots of examples like this. Anyone have any ideas to make this work at group level?Thanks in advanceMark

Issue DescriptionImplemented enhancements to improve validation and handling of server-side requests.ResolutionThe fix is available in:Nintex Automation K2 (5.9.1) Fix Pack 01. Nintex Automation K2 (5.9) Fix Pack 13. Nintex Automation K2 (5.8) Fix Pack 33. Nintex Automation (5.7) Fix Pack 29.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you modify the “To” recipient section in the email reminder configuration, the changes may sometimes be validated successfully, while other times they result in errors which prevent the Workflows from being redeployedError Message:The following error occurs:“The "Task" step's Reminders tab has one or more empty To fields”ResolutionThe fix is available in:Nintex Automation K2 (5.9.1) Fix Pack 01.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.