Issue Description
When you migrate from Exchange Online EWS to Microsoft Graph for Send Mail workflow actions, the Send Mail action fails when the configured From address is a mailbox other than the default K2 service account mailbox.
Error Message:
The following error occurs in the HostServer log:
“Code: ErrorItemNotFound
Message: The specified object was not found in the store., The process failed to get the correct properties.”
followed by:
“ServerEvent: There is no connection string for the destination email address”
Resolution
The fix is available in:
- Nintex Automation K2 (5.9) Fix Pack 16.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.