Product Forums

Issue DescriptionWhen you use the Tab key to navigate a form and select a value in a drop-down list, pressing Tab does not submit the selection. Instead, focus moves to the browser, requiring you to tab through the browser controls before returning to the form. On the second attempt, the selection is submitted and focus moves to the next control.ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 14.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you migrate from Exchange Web Services (EWS) to Microsoft Graph, emails sent from a Distribution List may no longer be delivered successfully.Error Message:The following error occurs:“"Error","General","1","GeneralErrorMessage","MsGraphMessageDestination","1 SourceCode.MessageBus.MsGraphDestination: Email Send Falied, Error: Status Code: NotFoundMicrosoft.Graph.ServiceException: Code: MailboxNotEnabledForRESTAPIMessage: The mailbox is either inactive, soft-deleted, or is hosted on-premise.”ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 14. Nintex Automation K2 (5.9.1) Fix Pack 03.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you upgrade your environment, button icons may no longer display on Runtime Forms that use the legacy responsive themes (Blue Void, Grey Void, or Lithium).ResolutionThe fix is available in:Nintex Automation K2 (5.9.1) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you deploy or validate new or existing workflows, you may encounter Application Lifecycle Management (ALM) errors on the Task Reminder step because the To field in the task recipient email is now validated as a required value.ResolutionThe fix is available in:Nintex Automation K2 (5.9) Fix Pack 14. Nintex Automation K2 (5.9.1) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Hi Team,I am working on migrating one of our application to use the Nintex K2 Automation and sunset the K2 blackpearl. SourceCode.Workflow.Management.WorkflowManagementServer managementServer = (WorkflowManagementServer)getK2ConnectionObject(K2ConnectionType.WorkflowManagementServer, null);  if (managementServer.RedirectWorklistItem(formattedFromUserNTLogin, formattedToUserNTLogin, wi.ProcInstID, wi.ActInstDestID, wi.ID))                            {                                itemsRedirected++;                            }I want to use the SmartObject API to redirect Work List Item instead of the dlls. How i can achieve that any help would be appreciated. 

We recently adopted Nintex and have been developing some workflows. For various reasons, we aren’t yet ready to federate our active directory to Nintex. However, I want to start adding some users so we can do testing and then move the flows into production.Adding 40-50 users one at a time seems like a lot of work and I would like to be able to upload a csv file with their data instead. I thought I saw how to do that somewhere but cannot find it now. Was I just dreaming or is this possible?Thank-you!Chris

With salesforce release for step up authentication our docgen packages which have reports to populate template failed with error message even after upgrade to latest package.  

  Subject: Need Help Creating My First Nintex Workflow (Form Submission and Email Notifications)Hello Everyone,I am new to Nintex Automation Cloud and am currently trying to build my first workflow. I have made some progress, but I am struggling to complete the workflow successfully and would appreciate any guidance, tutorials, or resources that could help.What I have completed so far:Created my Nintex Form. Configured the workflow Start Event.I am trying to achieve:Send an email to users with a link to access and complete the Nintex Form. When the user submits the form, store the form data in SharePoint. Send an email notification to me when a submission is received. Include key data from the submitted form (SharePoint columns) in the notification email. Ideally, send a confirmation email back to the user after successful submission.I am having difficulty understanding how to pass form data into the workflow and access SharePoint column values within the workflow. Also, how to configu

Sentiment and Severity AgentHelp Support teams, triage incoming requests accurately and quickly.  Read moreInvoice & Purchase Order Matching AgentFinance – Accounts Payable, perform an accounts payable invoice and purchase order match.  Read more

Issue DescriptionWhen you save a document as a PDF, the operation may fail and display an error message.Error Message:The following error occurs: “'The PDF could not be saved' "Invalid length for a Base-64 char array or string.”ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 34. Nintex Automation K2 (5.9) Fix Pack 14. Nintex Automation K2 (5.9.1) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you run the Refresh All operation for SharePoint, an error may occur and prevent the operation from completing successfully.Error Message:The following error occurs: “Error converting data type nvarchar to datetime.”ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 34.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

DescriptionThis Fix Pack introduces Microsoft Graph support for email functionality, enabling integration with modern Microsoft 365 authentication and Exchange Online services.This enhancement extends Microsoft Graph support to the following areas:Workflow Mail Events Workflow Task Notification Emails SmartForms Email Actions K2 Studio (thick client) Mail Events Exchange Online integrationResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 34.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.Additional InformationNintex Help for latest version of K2:https://help.nintex.com/en-US/nintexautomation/userguide/current/Content/K2-Management-Site/Feature…Microsoft article:Retirement of Exchange Web Se

Issue DescriptionWhen you double-click an inline function added to the To field of a mail event, the SmartField Composer may take a longer time to open.ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 34. Nintex Automation K2 (5.9) Fix Pack 14. Nintex Automation K2 (5.9.1) Fix Pack 02.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you migrate to SPFx, document upload workflows may start duplicate instances for previously uploaded documents and stop triggering for newly uploaded documents. Duplicate workflow events may also occur.ResolutionThe fix is available in:Nintex Automation K2 (5.8) Fix Pack 34.Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

I want to retrieve a SharePoint online multi choice field into a Nintex NAC task form and for it to be editable. I’ve created the multi choice control on the form and written it to the SharePoint online multi choice field.Then I want to retrieve it into another task form to be edited. I’ve tried the workflow Regular Expression using split on ;#The last item is not returned. e.g. Item1;#Item2;#Item3Item 3 does not populate into the choice control on the form. Any idea why?

Suddenly I am getting this error when I try to publish a workflow that I have been working on for some time.  The workflow was publishing with no errors until recently. I had not made any changes to the flow.  I was trying to run a test and received this error.  Went in and disabled any actions that were writing to sharepoint, tried to publish and this is the error I am getting: You do not have permissions for tables used in this workflow or tables used in this workflow have been deleted. Contact your administrator. Correlation ID: 95726192-cfc3-4c84-820c-9cfc4793a1d9 I’ve opened a ticket with support, but am really not getting anywhere.  They keep asking for “HAR Logs” and sharepoint templates, however I don’t think this is a sharepoint issue. Can anyone help?  Have you seen this error before? 

Hi all, I'm trying to build a form and the repeating section isn't letting me add any controls. What am I doing wrong? I’ve tried to drag every field to see if it was just an issue with these particular fields, no luck. Then I tried to add them manually from the list of fields on the left and still no luck.  

Hi everyone,Do you guys know how to resolve this problem? I want to configure smartAction. However, there is a blocking error when I open setup Manager.  

We’re still in the process of migrating from Nintex RPA LE to Nintex RPA, and one of the features we’re severely missing is how easy RPA LE handled the import of data. With RPA LE, you could have it import a data file (like a CSV), and it would automatically populate a “Data” section with all of the available headers in the file.  You could then loop through that data, and easily reference a property from the current iteration.  With Nintex RPA, this process seems MUCH more cumbersome. It seems like you need to import the file as text into a variable, then iterate through that variable with a specified row delimiter. To pull out a specific property of the current row, you need to get that index of the needed column using a column delimiter, and hope the layout of the file doesn’t change. I know that I could set it up at the beginning of the loop to pull out each index of the row into a named property - it’s just a lot of work that we didn’t have to do with the legacy product.  So, for

I’m unable to deploy my Skuid pages via the Aura component.  I would like to create a case but there’s nowhere to do that since all Contact Support links are broken.  This is a paid app and I would expect that support would be better than this.

Hi team,I am wondering if there is a way to disable/hide the ‘download’ function on the File Viewer with a variable / rule or css?Currently I have found using the Nintex Data Table as the best option so far (cleaner and easier) to save/store files and then retrieve and show them on a Review Assign Task form, compared to using SharePoint Online, creating variables and such to get images back - separate issue I am facing is I cannot get documents or multiple page items rendering for view on a ‘Assign Task’ form. On the file viewer, I have business units that have explicitly advised that they will not allow a build that has ‘download’ doc/image available. Hence why some of my builds are leveraging SPO however that introduce additional issues to try and mitigate - multiple entries/workflow submissions, times and naming conventions. 

I need to order a new T&E expense credit card and unsure where to do this/ Thank you,Warren

Hello Nintex Process Manager users!   The Model Context Protocol (MCP) is quickly becoming the standard for connecting AI assistants and agents to enterprise systems. With Process Manager MCP, you can securely expose your organisation's process knowledge to MCP-compatible AI platforms, allowing users to find and interact with process information directly from the tools they already use.Whether you're building agents in Microsoft Copilot Studio, Claude, or another MCP-compatible platform, Process Manager MCP provides a standardised way to connect AI experiences to your process repository. The result is more accurate answers, reduced time spent searching for information, and easier access to organisational knowledge when and where employees need it.Think of MCP as a standard connector between your process repository and AI assistants. Instead of employees searching through process portals and documentation, MCP allows AI agents to retrieve relevant process information and present it in t

Hi, I’m wondering why document upload or change approval requires all 3 promasters to approve, even though we set the document approvers regime to ‘First only required to approve’. I uploaded and changed the file, and I am a promaster. Hope you can help.  

We’re migrating from Nintex Foxtrot to Kryon (Nintex RPA).  We have some initial (fairly complex!) Nintex RPA wizards running.It would be EXTREMELY useful to “benchmark performance” - to locate “bottlenecks” so we can improve “performance”.Q1: Any suggestions for how best to profile an RPA wizard’s runtime performance?Q2: Are there any built-in tools?  Script examples?Thank you in advance!