Archive: RPA Knowledge Articles

TopicUse Scenario : Lost or forgotten password for Nintex RPA Admin ToolInstructions In this particular case the password can be renewed from the Keycloak / Aerobase - URL - http://FQDN of application server/auth/admin/kryon/console/#realms/kryonNOTE: under Aerobase use account with administrator access rights in order to perform the changes (Default admin account is Authadmin)Navigate to the "Users" tab > Click on view all users and find the account for the Admin tool (Admin user).Go to credentials and use the "Reset Password" field.After the changes are saved, the new set password for the account take in place

TopicA 'Failed' error in the RPA Services tab might occur when installing the RPA product. The following errors appear in SEQ: The same error can be seen in the installation logs of the system manager.It failed because the "Nintex Server - Authentication Service" couldn't start and was stuck in a "Paused" state: After investigating, we concluded that this particular installation couldn't find .NETCore6.*The RPA installer sets up .NETCore 6.* with the installation directory being "C:\Program Files\dotnet".Due to a discrepancy in the PATH environment variables where the specified dotnet path was "C:\Program Files (x86)\dotnet", it caused a mismatch between the directories, leading to the installer being unable to locate it. InstructionsThe workaround in this situation is to remove "C:\Program Files (x86)\dotnet" from PATH environment variables. Please follow the steps below: 1. Open Environment variables settings2. Click on 'Path'3. Click 'Edit' with the Path selected4. Choose the C:\Pro

TopicThis page contains all Hot Fixes related to Nintex RPA version 21.10.InstructionsClick on the title to download:1. Version 21.10.7 and below - Console showing UTC time on CV editing- The Credential Vault "last edit time," which is shown in the console settings page is showing the timestamp in UTC and not in local time.2. Version 21.10.7 and below - Credentials Import Issue- After importing a wizard which uses the insert username/password with specific user by variable option, the application definition in the advanced command is not retained, resulting in errors in the wizard after import.3. Embedded wizard causing parent wizard to receive faulty status- With this fix, in case embedded wizard step results in 'Raise error' fallback action, such error will not be propagated to parent wizard and ignored by wizard execution engine.4. Logging Performance Improvement Available for v21.10.5.10, v21.10.7.5, v21.10.7.7 and v21.10.8.8- This improvement was achieved by removing unneeded log

TopicIn cases where there is a discrepancy between users in the Aerobase platform and the Nintex Admin tool, use this article to obtain the synch logs. Instructions Note: The steps below need to be executed on the Application Server. The logs are not available on RPA Studio or Robot machines.Navigate to C:\ProgramData\Kryon\Logs or copy and paste the path into the File Explorer's address bar: 

Topic Export Event Viewer LogsOur Support Team may require certain information to assist and possibly find the root cause of issue. In cases where the Studio, Robot or Admin are crashing on an OS level. Hard crashed, closing themselves with no apparent reason, here's where the Support Team, will require the Event Viewer logs. The following article will contain information on choosing, sorting and exporting them. Information Types Stored by Windows Event LogsThe information types stored by Windows event logs cover five different event types/areas: security, application, setup, forwarded, and system events. These event logs are stored in the following folder: C:\WINDOWS\system32\config\. Here’s a brief breakdown of each of these event types.Application EventsThese events are incidents relating to software installed on a local device. For example, if an application like Microsoft Word experiences an error, the Windows event log generates an entry detailing this issue. The log entry will u

TopicThis article shows the location of the log files generated during the installation of the RPA Server. This applies to versions that do not utilize System Manager.Instructions In case of any issues experienced during the installation of the RPA Application Server, you can always refer to the logs generated during the installation process. To navigate to them, you will need to:Open File Explorer and navigate to C:\Users\Administrator\AppData\Local\Temp or simply copy and paste the aforementioned in the address bar.   Once opened, you will see some files with a timestamp from when the installation was initiated. You can open the log files ending with the .Friendly.log suffix and look for errors.   Once you've checked and located an error message, be sure to include them in the description of your ticket.

TopicProduct version: 21.4 and higher Components: OtherInstructionsIf the customer is asking to reconfigure our HA solution to use an external load balancer instead of our internal balancing solution, here is what is required (on version 21.4 and newer):On the load balancer side: Sticky sessions by source IP are required to make everything work properly In the case of SSL configuration, we are demanding to terminate SSL on our side and not on the LB Balancing should be performed on the HTTP level, not TCP On the RPA server side: Stop all services on both nodes Open \Kryon\installer-assets\config\prod\scripts\config.prod.properties.json ​​​​​​​For 21.4 and 22.3: Change "KEYCLOAK_HOST" and "SERVERS_FQDNS" to FQDN of the load balancer For 22.9: Change "LB_FQDN" to FQDN of the load balancer, "SERVER_FQDNS" to FQDN of the current server Run configureall to apply changes Open \Kryon\IDP\Aerobase\Configuration\overrides.rb Change value of external_url to FQDN of the load

TopicPlease find information on all 3rd party components being installed on the Nintex RPA Server and Client machines version 21.10.X ServerComponent Name and VersionAerobase 2.11.3 Erlang 11.1.4 Keycloak 11.0.3 Microsoft .NET Core - Server Hosting 2.28, 3.1.10 Microsoft .NET Framework 4.8 Microsoft VC++ Redistributables (x64) 2015 - 2019 NGINX 1.19.9.1 NodeJS 14.17 OpenSSL 1.1.1 RabbitMQ 3.9.3 Redis 5.0.14 Seq 5.1.3200 ClientComponent Name and VersionMicrosoft VC++ Redistributables (x64) 2015 - 2019 Microsoft .NET Core Runtime 3.1.10 Microsoft ASP.NET CORE | Open-source web framework for .NET Core 3.1.13 Python 3.7.9 [Robot only] Leo Mirage Driver 2.0 [Robot only] Logon Expert 9.0

TopicThis page contains all 22.9.3 related known issues and all 3rd party components. 1. Wizard Import Errors- This hotfix resolves an intermittent issue that occurs when a wizard is being imported most often between different environments(DEV/PROD) and the wizard import fails. * 22.9.3.4 - Direct Download URL* 22.9.3.5 - Direct Download URL   2. PDF to TXT - Text partially missing in output- The hotfix resolves a bug where PDF files are not fully, but partially converted into text when being read by RPA Studio's advanced commands. * 22.9.3.5 - Direct Download URL  3. Predefined Query Execution Error in Studio for 'IN' operator- This hotfix resolves an issue in RPA Studio when a client is trying to run a predefined query that includes the 'IN' operator and the output value is incorrect.Usually, the IN operator allows you to specify multiple values in a WHERE clause. The issue more specifically is accountable when separate values are being used. For example, IN (4, 2), the Studio reads

TopicSetting up the Get Email/Send Email ACs and entering the information required for the AC to work. For this example, Get Email AC is used but the same information applies for Send Email AC as well.  Instructions 1. Enter the settings for your email server.If you are using Microsoft 365 Exchange online, make sure to enter the correct server domain (https://outlook.office365.com/EWS/Exchange.asmx...)2. Email server login credentials:Enter from the Nintex credentials vault; orEnter a credential by variable; orEnter manuallyTo select a credential from the credentials vault: Select From vault. Select a credential from the list.Working with Microsoft Office 365 modern authentication method?You can set the Application ID and Tenant/Object ID directly into the Credentials Vault settings in the Admin Tool.OrEnter manually:For Microsoft Office 365 new authentication method: Insert the Tenant ID and Application ID of the Microsoft Exchange (retrieve from Microsoft Azure > Email application

ProblemDoing changes to the RPA server requires the services to be restarted in order for the changes to take effect. This article describes the method used commonly to restart all Nintex Kryon RPA services on the application server. Solution1. Go to the Nintex Kryon installation folderFor v21.10 and earlier, look for the Kryon folder (e.g. C:\Kryon)For v22.3 and later, look for the Nintex folder (e.g. C:\Nintex)2. Find StopAll.bat, right click and select Run as Administrator3. From Windows Start Menu, search for Services.msc and verify that all Nintex/Kryon services have stopped4. After all services have stopped running, go back to the Nintex/Kryon folder, find StartAll.bat, right click and select Run as Administrator5. After 5 minutes, check that all Nintex/Kryon services are up and running.

ProblemAdding 2 methods to restart nodes like Unattended UI Svc without restarting Nintex Kryon Services SolutionMethod 1:1. go to http://FQDN:50505/ui/playgroundNote: if the URL cannot be accessed, use Method 2. 2. Use the following command (Unattended UI Svc used as example): mutation { restart(appNames: ['Unattended UI Svc'])}3. When the restart is successful, it should show:{'data':{'restart':true}}Method 2:1. Go to http://FQDN/Seq and search for the node you wish to kill (e.g. Unattended Ui Svc)2. Take note of the PID found in Seq for the service3. Open Task Manager and select Details tab4. Sort the processes by PID and find the Node.js service with the corresponding PID5. Right click and select End Task6. Check Seq to see if Watchdog has restarted the service under a different PID

ProblemDocumentation available at https://help.nintex.com/en-us/kryonrpa/21.10/Content/InstallationUpgrade/KryonRPAServerInstallation/RPA_Server_Installation.htm?tocpath=Installing%20Server%20and%20Clients%7CInstallation%252FUpgrade%7CRPA%20Server%20Installation%7C_____0#_Toc103164765 Solution1. Running the RPA Server Installation Wizard2. Selecting the RPA Server target folder3. Selecting the deployment and automation typeNote: High-Availability will be supported in an Active-Active mode starting from 21.4.1 and onwards.4. Selecting Console installation type (no Console, or the new Console Plus)5. Selecting installation type (single-machine or high-availability)- Providing servers FDQNs for high-availability6. Selecting supported languages for the RPA clients (Robots)7. Configuring connection security (SSL/TLS)- Generating or providing CA and certificates8. Configuring server-client communication ports9. Configuring Centralized Log Repository (SEQ)- Installing SEQ locally or connectin

ProblemIn some environments, internet access may be limited and as such, you will need to manually install the extension for Nintex/Kryon Connector for the browser. Solution- Download the CRX file you want to install: https://public.kryon.io/#RPA-Versions/Extensions/ a. For Nintex RPA version 21.10 to 21.10.5, use the Nintex Web Connector 21.10.5 b. For Nintex RPA version 21.10.7 and above, use the Nintex Connector 22.9.6.- Open Microsoft Edge or Google Chrome and navigate to the Extensions page.- Enable Developer Mode- Drag the CRX file and drop it in the extension page.- It will ask for confirmation in the pop-up, so hit ‘Add Extension’ to proceed.- Now it will install on the browser and you can use it normally.

ProblemDue to changes in default password of authadmin, you might face issue where several clients missing from aerobase-Clients tab. Solution1- You need to identify the missing clients.2- Open a VM in vcentre where you have installed 22.9.3 version and export the json files for missing clientsImport them back in customer environment3- You might need to also create following 3 environment variable where you need to set their value as secret from aerobaseNINTEX_SECRETS_IDP_AUTH_ADMIN_CLIENT_SECRETNINTEX_SECRETS_IDP_KRYON_SECRETS_ADMIN_SECRETNINTEX_SECRETS_IDP_KRYON_SECRETS_READER_SECRETPost that restart the services and issue will be resolved.

Product: Kryon RPAProduct Version: 19.1.3 and belowComponents: Kryon Robot; Kryon Studio; Kryon Application ServerFor Kryon RPA v19.1.3 and below, Kryon Robot, Kryon Studio and Kryon Application Server write to log files. These logs are called SmartInspect logs and capture is enabled by default. This article will explain where to find these log files for support purposes.Prerequisites: None.Steps:  Find the Location of Kryon SmartInspect LogsGo to: C:ProgramDataKryonLogs<username><username> will be the Windows user that the Kryon Robot or Studio is running under (i.e. the user that it logged into the Windows desktop with). For Kryon Application Server, <username> will either be "SYSTEM", if Kryon services are running as "Local System", or the name of the specific domain user that the services are running under. You may also see a folder named "CONSOLE" (for Kryon Console logs) and "WebAPI" (for Kryon Console WebAPI logs) Note: The ProgramData folder is hidden by defau

Product: Kryon RPA; Kryon Process DiscoveryProduct Version: Seq - version 5.1.3200 and above | RPA - V.19.3 and aboveComponents: SeqPrerequisites: Downloads (files necessary for the resolution/workaround): Seq can be installed automatically from RPA v19.3.1 and above. Steps:1.    In Seq, go to “Settings” from the menu in the upper right-hand corner2.    Click on “Retention” from the navigation bar on the left3.    Click the “Manually delete events” button. You will return to the “events” view. Notice that the down arrow at the end of the query bar is now colored in red.4.    Clicking on it will allow you to “Delete matching events” - meaning deleting the logs that you currently have.This action will delete all events, so handle with caution. 5.    When done, the log view will appear empty and will start gather logs again. More Information: For more information on Seq, watch the “Working with Seq” tutorial on Kryon YouTube channel: https://youtu.be/79rQIHmTDSA

Product: Kryon RPAProduct Version: AllComponents: Kryon AdminThis article will explain how to enable and use Kryon multi-tenancy licensesPrerequisites: A Kryon RPA multi-tenancy license file. Steps:Introduction to Kryon multi-tenancy licensesIn order to use the Kryon RPA platform, we need a license file. The process for generating the license file is handled by the Kryon RPA sales contact. These type of license requests are generated when the customer wants to manage multiple tenants or libraries. In this document you will learn how to enable Type 1 licenses on in Kryon Admin. How to enable a multi-tenant licenseSteps to enable Multi-tenant/Multi-library in Kryon Admin.1. Go to LeoConfigEditor in C:Program FilesKryon Application ServerConfig Editor and locate the LeoLicensingType config key2. Set the value to “1”3. Next go to C:Program FilesKryon Application ServerKryon Admin Client 64bit and open Kryon.Admin.exe.config4. Locate the key LeoLicensingType and change the value to “1”5. Re

Product: Kryon RPAProduct Version: 19.1 and belowComponents: Kryon Admin; Kryon Console; Kryon Robot; Kryon Application ServerWith just a few simple steps, you can have access to some of the most Important assets of the Kryon Platform, the logs.Prerequisites: To start using the SmartInspect, you need to have the Kryon platform installed. Steps:Install Smart Inspect:The following video demonstrates how to install SmartInspect on your device for extraction of logs and analyze what errors and warnings might be found in your server and clients. It is essential to install SmartInspect especially for the cases where you don’t know how to resolve the issue, to allow Kryon Customer Success team get access to the logs they need to understand the origin of a specific problem you are facing.SmartInspect displays all the activity of the Kryon server and Kryon clients. In this video demonstration, you will learn how to work with SmartInspect, how to filter information that is most relevant for you,

Product: Kryon RPAProduct Version: 19.1 and AboveComponents: Database; Kryon AdminArticle Contributors: Zakir KhanSome time user or developer wants to access Kryon Admin from client machine it self where they are developing their wizards. So that they can 1- Easily white list their application. 2- Add/Edit/Remove user from AdminPrerequisites: Access to Kryon Admin Access to DB serverSteps:Port used for SQL DB serverCheck port is openSetting parameter in DB config     Note: In below steps i have used 1433(default port) for demonstration, please make sure you are using port of your DB server​    Port used for SQL DB serverOn Db server, Check which port is used to connect SQL server database. Generally/default port it is 14331. Click Start -> Programs -> Microsoft SQL Server 2017 -> Configuration Tools -> SQL Server Configuration Manager.2. Expand SQL Server Network Configuration and then select Protocols for <instance name> on the left panel. To identify the TCP/IP Port

Product: Kryon RPAProduct Version: 19.x.xComponents: Kryon StudioArticle Contributors: Kryon CSWhen you want to use the advanced commands "Send email message" or "Get email message" with your Gmail accountPrerequisites: Kryon Studio Kryon Console Steps:When you want to use the advanced commands "Send email message" or "Get email message" with your Gmail account, here is what you need to do:   Email server type: SMTP  Server: smtp.gmail.com  Port: 587  Use SSL: yes    Make sure to follow these configuration on your Gmail account: Go to this link (https://myaccount.google.com/lesssecureapps) and set “Allow less secure apps: ON”.  You can read about this step here: (https://support.google.com/accounts/answer/6010255?hl=en) In case your account is configured to have 2-Steps verification you should sign in using “App Password”. Follow this link to read more and get your password: (https://support.google.com/accounts/answer/185833?hl=en).  

Product: Kryon RPAProduct Version: 19.1 and aboveComponents: Kryon Console; Kryon StudioArticle Contributors: Darren ChengThis article will explain how to integrate with Pushover (3rd party service) to send push notifications to your mobile device. Push notifications are useful for urgent notifications such as task updates and robot status changes.Prerequisites:- Any version of Kryon RPA with the REST API advanced command feature (v19.1 and above). - A SMTP server to send outbound emails from Kryon Console, if one is not already available. Steps:IntroductionCreate a Pushover AccountDownload the Pushover AppSend a Test Push NotificationSend a Message from Within a WizardEmail to Push Notifications  IntroductionPush notifications are widely used in today's mobile world. Push notification capabilities can be added to your Kryon wizards via a 3rd party notification provider called Pushover (https://pushover.net/). This article will explain how to integrate with Pushover using the Kryon RES

Product: Kryon RPAProduct Version: 20.9.2Components: Kryon Robot; Kryon StudioArticle Contributors: Richard Holt Jr Buttons can be hard to work with when pages are formatted in obtuse ways. This article allows for a simpler approach to understanding and working with them. Steps:Working with buttons in a webpage is not always rudimentary. There are so many ways to create a button that the basic knowledge that something is a button can sometimes be illusive. “Buttons” can be created from button objects, links, div objects (divisions of a page), or even text. There are even more ways to create a button than these listed. To a user, a “button” is an item that when clicked causes a reaction. This usually triggers some underlying code in JavaScript or similar scripting language. For this reason, in this article assume that when we are talking about a clickable object, it will be described as a button for simplicity’s sake.To illustrate this, this webpage with eleven different types of button

Product: Kryon RPAProduct Version: RPA 20.9 and AboveComponents: Kryon Robot; Kryon StudioArticle Contributors: Danny and TheoBase Wizard template for creating RPA ProjectsPrerequisites: Wizard Import rights to Studio Robot users access to Library category under Catalogue. StepsBest Practices for developing RPA projects using KryonBase wizard template AttachmentsBase template version history Best Practices for developing RPA projects using KryonFor building each project we use base wizard as our template or project frame work.Because it allows, Handling of errors globally and in a consistent manner for easy troubleshootingReduces the need to handle error at each step in the wizard reduces time for developmentCatches any unhandled exceptions automaticallyComprises of the following information     1. Consistent error message updated in custom logs     2. Step in which error occurs     3. Establish the error with a code and category     4. Screenshot of window when error occurs     5. End