Archive: Nintex for Office 365 Knowledge Articles

ISSUE When attempting to copy a document to a subsite using "O365 Upload File" within a workflow the following error might occur:   Details: ServiceNoResponse Description:The list ‘xxxx’ does not exist in web site ERROR CODE RESOLUTION Verify "Destination site URL" is set to the Subsite URL Verify the user has the appropriate permission to the list Verify that the Folder path exists Save and publish the workflow  ADDITIONAL INFORMATION RELATED LINKS

IssueA '404' page error occurs when closing, submitting, or saving a Nintex Form. Resolution1. Open the form in the Nintex Form designer2. Open the settings for the button control.3. Navigate to Advanced > Redirect URL4. Ensure that the 'Redirect URL' is a valid address. Note: This field is blank by default. 

IssueWhen using fn-formatdate to format the date into a certain format, the runtime function will only work in the VIEW mode and doesn't work for in the NEW or EDIT mode.  ResolutionThis is by design, the fn-formatdate only works in the VIEW mode; in EDIT and NEW mode, the date format will follow the Site's Regional setting. 

IssueWhen opening the Nintex Forms Designer there is no option to select New Responsive Forms. ResolutionNavigate to site contents in classic mode and look for the Nintex Forms application.If there is an update available perform the update and test.If the issue persists, remove the Nintex Forms application from the site and then add it back again. 

IssueError "Something went wrong. We're sorry. There is a problem loading the license" when try to open a New Responsive Form runtime using IE 11 and Windows 7.  ResolutionUse Chrome or Firefox to open the New Responsive Form in Windows 7 or Windows 8.   Additional InformationThe New Responsive Form does not support IE 11 for an Operating System older than Windows 10.     

ISSUEWhen attempting to use normal buttons instead of radio buttons with Task Forms, you will get the following error when submitting task:"Error in task. Input string was not in a correct format"ERROR CODE"Error in task. Input string was not in a correct format"RESOLUTIONThis feature is currently not support. However you may wish to vote this feature on our UserVoice page.ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen attempting to trigger a workflow either through the Start Workflow action, or by updating an item with a workflow, the "child" workflow fails with the error: HTTP Forbidden to https://SiteURL/_api/sp.utilities.utility.ResolvePrincipalInCurrentcontext...Access denied. You do not have permission to perform this action or access this resource.  Error Codehttps://SiteURL/_api/sp.utilities.utility.ResolvePrincipalInCurrentcontext?input=%27i%3A0i.t%7C00000003-0000-0ff1-ce00-000000000000%7Capp%40sharepoint%27&scopes=%2715%27&sources=%2715%27&inputIsEmailOnly=%27false%27&addToUserInfoList=%27False%27&matchUserInfoList=%27true%27 Correlation Id: d9b2fff7-fb3c-b3dc-823e-8cfb630f4c0b Instance Id: 9e6a7c9a-8a12-4f5c-813c-fcad6170b3dd  ResolutionActivate the Site Feature 'Workflow can use app permission'.

IssueSharePoint Online workflows are stuck in a 'Started' state, and the blue information bubble states the following:"Access denied. You do not have permission to perform this action or access this resource" Error CodeResolutionGrant workflow initiators 'Contribute' permissions to the Workflow History list. The Workflow History list can be accessed at the following URL: https://[TenantName].sharepoint.com/sites/[SiteName]/Lists/Workflow%20History/AllItems.aspx Additional InformationGuidance from Microsoft on managing list permissions can be found in the Related Links section below. Contribute permissions are needed for the workflow initiator to log workflow history entries to the Workflow History list. When a subscription is within 30 days of expiring, a workflow history entry stating "Nintex Workflow for Office 365 subscription is due to expire" is logged in every workflow instance until your subscription is renewed, and there is no way to disable this message. Related LinksCustomize

ISSUEWhen completing a Nintex Task Form associated with a Nintex Workflow, SharePoint displays the error message "Unexpected error occurred."ERROR CODEFrom the GUI: Unexpected error occurred. If the problem persists, contact your support team with the following information: Correlation ID: xxxxxx Tenant ID: xxxxxx Time (UTC): YYYY-MM-DD HH:MM:SS From Logs: - Task Outcome Control 'outcomeCtrl' is not found in form - Nintex.Forms.SharePoint.Exceptions.UserException: Error in task. Input string was not in a correct format. - Exception caught by error page. => Nintex.Forms.SharePoint.Exceptions.UserException: Error in task. Input string was not in a correct format. - Application_Error => System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown.RESOLUTIONMake sure the task form has the "Task Outcome" control present or SharePoint will throw an error message when closing the form.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen saving a workflow, or configuring workflow actions, in Nintex for Office 365, using Edge browser, the following error occurs:Email = dispose : TypeError: Object expectedERROR CODERESOLUTIONUse a different browser. For more information, see Nintex Forms Supported Browsers. ADDITIONAL INFORMATIONEdge is currently not a supported browser.RELATED LINKS

ISSUEWhen a Nintex Form uses the Attachment Control, and a user goes to add an attachment, the control will not load as expected. RESOLUTIONCheck to see if there are any rules on this form.  If so check if there are duplicated rules (same formulas).  This issue is caused by inserted references being copy/pasted to the formula instead of being properly inserted by double clicking the desired references on the sidebar. Check to see if there are any calculated value control on this form. If so check if the formula of the calculated value controls are written correctly.  This issue is caused when assigned a formula to one of the item properties with Equal sign (==). Equal sign is only use if there is comparison between 2 values.  Delete the control and re-add it. ADDITIONAL INFORMATIONWhen references are copy/pasted instead of properly inserted, the unique ID for the control is not properly stored in the XML and thus may cause adverse effects.  In this instance, it broke the Attachment con

ISSUEWhen opening the Nintex Form for Office 365, the following error may occur: The given key was not present in the dictionary. ERROR CODERESOLUTIONVerify that the SharePoint Online List / Library setting for the Lookup data type column has a valid reference to the other List.ADDITIONAL INFORMATIONWhen creating a SharePoint List / Library from a list template, the reference for the Lookup column might be lost. RELATED LINKS

IssueWhen importing a workflow in Nintex Workflow for Office 365, the following error might occur:“The file provided to import is invalid or corrupted” ResolutionCreate a new list. Import the workflow file on the new list.  Review the workflow and check on these actions (including disabled actions): If you have a 'Parallel Branch' action, make sure that at least one action exists in all the branches.  If you have a 'Run If' action then make sure that at least one action exists under this action.  Save the workflow. Export the workflow. Import the workflow into the original List that had the issue.  

IssueWhen using the Create List Item action, workflows that are set to start on Item Creation are not started on these items. ResolutionThis is expected behavior with SharePoint 2013 (Workflow Manager) workflows. As a workaround, use the Office 365 Create List Item or Document Set action. 

IssueWhen try to start a List workflow using Start Workflow action in Nintex Workflow for Office 365, this error might occurs:Item does not exist. It may have been deleted by another user ResolutionThe workflow that need to be started must have Start Manually setting is enabled.  Related LinksWorkflow Setting Help File 

ISSUEWhen using action "Office 365 Create List Item or Document Set" by configured the action to get List Lookup value from another site, this error might occurs:List does not exist.The page you selected contains a list that does not exist. It may have been deleted by another user.ERROR CODERESOLUTIONThe issue has been identified and has been fixed on the latest Apps of Nintex Workflow for Office 365. Make sure the Nintex Apps has been updated into latest version. Manually Update O365 Apps. Drag and drop a new "Office 365 Create List Item or Document Set" to the workflow designer. ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen responding to a Lazy Approval task notification, the following error might occur:Your response to this task was not able to be interpreted. The following phrase is invalid. ResolutionOnly reply with the valid phrase on a line by itself at the top of the email. 

IssueWhen using certain Nintex Forms controls, i.e "People Picker", you may observe the following error:“There are unresolved entries”  ResolutionThis occurs when you are using a non-English regional setting, and is a known behaviour. We request users to vote for this change to be implemented via the below link:https://nintex.uservoice.com/forums/218293-4-nintex-forms-for-office-365/suggestions/31337908-missing-auto-generated-translations Additional Information  Related Links  

IssueNintex Forms for Office 365 is loaded multiple SharePoint sites, it is currently working on every site apart from one. For the one site that Nintex Forms isn't working on, previously the forms designer would load, allowing forms to be created or edited but now just spools at "Obtaining License". ResolutionWhen troubleshooting options have been exhausted, the best course of action is to remove the Nintex Forms app, and re-add it on this site. Additional InformationWhen troubleshooting, creating a new list on the same site and opening the forms designer changes nothing. Removing the app won't delete the forms, however they will be unpublished. They'll be saved on their respective lists, but you will have to manually republish all forms on each list (including task forms inside of workflows). When you have removed the app and attempt to add it again, if you see a second "ghosted" version of Nintex Forms for Office 365 still in the process of removal, stop the new app from installing

IssueA blank page appears when accessing the Workflow gallery in Nintex Workflow for Office 365 using Internet Explorer 11 however with all others browsers there are no issues. ResolutionUsing Internet Explorer press F12 to bring up developer tools. Click on the Emulation tab (or Ctrl +7). On the menu bar, click on the Emulation icon along the right. Change the current setting to 11 which is generally the default option. 

IssueA calculated value control is put onto a form and configured but when the form is viewed in any mode the control does not appear. ResolutionIn general this issue occurs when the syntax of the formula is not correct in controls configuration.An example is:Bad:= Qty*CostGood:Qty*CostThe equals sign is not required and will cause bad syntax and the control may not appear at all instead of showing #Value error. 

IssueWhen opening the Nintex Workflow designer within Office 365,  there is a red bar displayingError Connecting to the Workflow Manager: undefinedOr:Error Connecting to the Workflow Manager ResolutionOption 1 Add the following to the trusted sites for the browser: *.nintex.com *.sharepoint.com  Deactivate and Reactivate the "Workflow can use app permissions" site feature.  Ensure the user account has the appropriate permissions to access the designer.Option 2Contact Microsoft SharePoint Support to resolve the underlying connection error between the site and SharePoint Workflow Manager. Additional InformationIf the above doesn't work then please try the following steps in the link below:https://community.nintex.com/t5/Technical-Issues/Enable-SharePoint-2013-workflows-in-Sharepoint-Online-Office-365/ta-p/86006 

ISSUEWhen opening a Nintex Form with a calculated control and a IF runtime function, the following error occurs:An embedded page at formso365.nintex.com says The form is reporting the following Errors: If is not definedERROR CODEIf Is Not DefinedRESOLUTIONThe IF function is a native SharePoint function. Contact Microsoft support for issues related to native functions.ADDITIONAL INFORMATIONThe following steps can be used to verify that issues with the IF function are not specific to Nintex Forms:On the affected list, create a calculated column on the list. Add the following formula: =if(1>2,"true","false") If this fails, it indicates a site-wide issue with the IF function.RELATED LINKSCalculated Field Formulas

ISSUEWorkflow suspends when using the "Query List" or "Office 365 Query List" actions to query a list that contains more than 5000 items. ERROR CODEThe attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator.   RESOLUTIONIn an effort to increase the performance of the query, create an index on the list column on which the filter is being applied. 1. Identify the column which the query is being filtered on  2. On the list which is to be queried, navigate to List Settings > Indexed Columns (located under the list of all list columns) > Create a new index. 3. Select the previously identified column in the drop down menu for 'Primary column for this index'. Click 'Create'.  3. Execute your workflow and check the results in the workflow history.Note: The result below is from a 'Log in History List' action capturing a variable that contains the number of items returned from the query. This will not appear by default. ADDITIONAL INFORMA

ISSUEWhen publishing a workflow, the following error might occur:Error publishing workflow. Workflow XAML failed validation due to the following errors: The private implementation of activity '1: DynamicActivity' has the following validation error: Value for a required activity argument 'TargetListId' was not supplied. HTTP headers received from the serverERROR CODEError publishing workflow. Workflow XAML failed validation due to the following errors: The private implementation of activity '1: DynamicActivity' has the following validation error: Value for a required activity argument 'TargetListId' was not supplied. HTTP headers received from the serverRESOLUTIONRecreate the Query List actions in the workflow. Republish workflow.ADDITIONAL INFORMATIONRELATED LINKS