Nintex Automation K2 Updates & Fix Packs

Issue DescriptionWhen you use the standard AppOnly OAuth resource to authenticate the Exchange Web Services for K2 SmartActions, Task Notification Emails, and EmailEvent, an admin is required to give impersonation rights. Please see the following link for more information on Integrating K2 with Exchange Online:K2 Five (5.6) K2 Five (5.5) K2 Five (5.4) K2 Five (5.3) K2 Five (5.2) K2 blackpearl (4.7)Error Message:The following error occurs: “The account does not have permission to impersonate the requested user”ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 07. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 17. K2 Five (5.4) March 2022 Cumulative Update Fix Pack 13. K2 Five (5.3) January 2022 Cumulative Update Fix Pack 04. K2 Five (5.2) June 2022 Cumulative Update Fix Pack 02. K2 blackpearl (4.7) January 2023 Cumulative Update Fix Pack 01. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.

Issue DescriptionWhen you create a K2 Designer process using K2 Five (5.2) that uses a Create Reference step and then upgrade to K2 Five (5.4) and higher, a new Item Reference is created when you click on the existing Create Reference Step.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 17. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you update an Oracle Service Instance after creating an Oracle package, and “Get Packages” is set to ‘True’ on the Service Instance settings, an error occurs.Error Message:The following error occurs: “Object reference not set to an instance of an object”ResolutionThe fix is available in:K2 Five (5.4) March 2022 Cumulative Update Fix Pack 12. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 17. K2 Five (5.6) Fix Pack 07. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen adding or editing a filter in a SmartObject Smartfield in the workflow designer, the filter settings did not save.ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 06. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you upgrade, reconfigure or install a fix pack on a server where the server name has ‘PWD’ in its name, the machine variable in the HostServer.Configuration gets encrypted.ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 05. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 16. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.ConsiderationsPlease note that before installing this Fix Pack for this particular issue, please reach out to support as there are additional steps that need to be done.

Issue DescriptionA package used by the Oracle Broker has become outdated and is unable to handle new functionality. Please see the following links for the User Guide:https://help.nintex.com/en-US/k2five/userguide/current/default.htm#ServiceBrokers/Oracle/Oracle.htm Please see the following link for the Product Compatibility Matrix:https://help.nintex.com/en-US/platform/K2Support/ProductCompatibilityMatrix.htmResolutionThe fix is available in:K2 Five (5.6) Fix Pack 05. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you upgrade to K2 Five (5.6) the K2 PDF Converter does not start correctly and an error occurs.Error Message:The following error occurs: "Process isn't usable. Goodbye."ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 05. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 16. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you refresh the AssureSign SmartObject ‘Service Helper’ to update the generated template. The SmartObjects do not work as expected. The following link contains more information relating to Nintex AssureSign:https://help.nintex.com/en-US/k2five/userguide/5.6/default.htm#ServiceBrokers/NintexAssureSign/AssureSign.htmResolutionThe fix is available in:K2 Five (5.6) Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page. 

Issue DescriptionWhen you attempt to select a Recipient Role for the User Task in the K2 Workflow Designer User Interface, the functionality option to select the role is missing.ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 04.. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you switch between the custom Reminder Email Rich Text Editor Form and the Task Notification Email Rich Text Editor Form in the K2 Workflow Designer, the Reminder Email text appears in the Task Notification Email Rich Text Editor.ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you open a Workflow in K2 Designer, the loading screen gets stuck at 6% and an errors occur in the browser console.Error Message:The following error occurs: “-SignalR-- LoadPreviousObjectModel waiting for AsyncFetch operation to complete...waiting 5 seconds”ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 15. K2 Five (5.6) Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you use OAuth in Exchange Web Services, the K2 Host Server will stop because of an unhandled exception.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 15. K2 Five (5.6) Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionA code fix (link) made in previous fix packs are no longer available due to a bug that the fix introduced. A new code fix is being developed to cover both bugs. No ETA is available at this time.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 15. K2 Five (5.6) Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionCurrently, the DocuSign broker relies on username/passwords for authentication. DocuSign will only support OAuth AUTH after September 2022. In the following link, DocuSign mentioned that they will switch to new apps and this has resulted in some complications with regards to integration with K2: https://www.docusign.com/blog/developers/september-2022-oauth2-required An error message is presented when attempting to create a new Static DocuSign Feature Instance in some cases or when attempting to execute an existing Static DocuSign Feature instance. Please see the following link for more information on DocuSign OAuth Integration with K2:K2 Blackpearl (4.7) Error Message:The following error occurs: “Operation resulted in a DocuSign exception: "One or both of Username and Password are invalid.”ResolutionThe fix is available in:K2 Five (4.7) April 2022 Cumulative Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what

Issue DescriptionWhen you attempt to execute AssureSign SmartObjects in K2 Management, an AssureSign SmartObject error occurs.Error Message:The following error occurs: “Access denied due to invalid service instance credentials”ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you run the Registration Wizard against K2 for SharePoint Online, the SyncEngine Operation is no longer operational for AAD.Error Message:The following error occurs: “Sequence contains more than one element”ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 14. K2 Five (5.4) March 2022 Cumulative Update Fix Pack 11. K2 Five (5.6) Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.ConsiderationsThis Fix Pack adds a setting that will need to be set to allow MSGraph Evaluation when the Legacy AAD Provider requests are sent to the Sync Service. SQL Table:[SyncEngine].[RepositoryConfig] Key: SyncProviderUseMSGraphProviderType The value should be set to “True” to return MS Graph when the AAD Provider Type is use

Issue DescriptionWhen you have the K2 Five (5.5) March 2022 Cumulative Update Fix Pack 03 or later installed, the PDF Converter fails to start on specific environments hosted by ESXi.Error Message:The following error occurs: “Process isn't usable. Goodbye.”ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 13. K2 Five (5.6) Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you pass an HTML value as a parameter to a SubForm, SubViews are displayed as HTML. However, the HTML does not display correctly.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 13. K2 Five (5.6) Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you attempt to deploy a K2 Workflow that has an item reference with file or image properties, where the file, image, or sub-part of the property is used in any expression on any step, an error occurs.Error Message:The following error occurs: “The step contains a SmartField that references a removed SmartObject Property.”ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 02. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 13. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you execute the term store K2 SmartObjects, deprecated terms are displayed.ConsiderationsIn order to activate the fix, the switch needs to be changed in the Service Instance.Navigate to K2 Management >> Integration >> Service Instance Click on the correct Service Instance. Edit the Service Instance but do not change any value and click OK. This will add the ExcludeDeprecatedTerms service key. Re-edit the Service Instance and add "True" to ExcludeDeprecatedTerms and click OK.ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you use the RichText Control as an editable list control, it does not show the full dropdown menu during runtime. You first have to select HTML then back to Design before the full dropdown menu shows.ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you use an advanced condition with IsNotEqual to compare two DateTime Pickers, the incorrect results are given.  One control must be blank or unselected and the other must have any date selected.ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 02. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 13. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen the Reminder email configuration is set to infinite, the email only sends once.ResolutionThe fix is available in:K2 Five (5.6) Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.ConsiderationsIt is not necessary to replace every reminder in the process, only the ones created with the new Workflow Designer that doesn’t function correctly. For Workflows in a broken state, the reminder will need to be deleted and recreated for the fix to take effect.  

Issue DescriptionWhen a new task is created the old K2 Workflow task name in the K2 SmartForm Rule Action gets overwritten.ConsiderationsThere is an entry that needs to be set to true in order for the old task not to be replaced by the new task.Location of the file that needs to be edited: [K2 install folder]/K2Designer/Web/K2DesignerHost/configs/environments/environment.config.json Once the file is opened look for:"activityNamingStategy": {"random": false},Set the value to true and clear the cache of the browser. This will leave all old rules of tasks in the forms rules designer.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 11. K2 Five (5.6) Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear br

Issue DescriptionWhen Out of Office is enabled, the delegated user is unable to action the assigned task.Error Message:The following error occurs: “Error - 24411 user is not allowed to open the worklist item with SN=[number]”ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 12. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.