Archive: Process Manager Knowledge Articles

IssueSome Processes may be missing from the Process Hits report ResolutionWhere a date filter has been set, the Processes with no hits during the set time period will not be included in the report.   

IssueThe following error message is displayed even though the Browser is IE 11:Unsupported Browser Detected: Internet Explorer 7  ResolutionEnsure that promapp.com is not included in the compatibility view settings.  For On Premise clients ensure the Display intranet sites in compatibility mode option is unticked.    Additional InformationThese settings may be controlled by a group policy.  You may need to contact your IT team to adjust this setting. 

IssueA Nintex Promapp Process Group has no Viewing Permissions assigned and is visible to all users. ResolutionAssign a viewing permission to the group:Right click on the group in the black navigation pane Select Edit Viewing Permissions Select General or other viewing permission from the list Select the Add button Select Save 

IssueDocuments included in unpublished Processes cannot be archived.  Resolution1. Publish the process2. Edit the document and select archive from the cogwheel menu Additional InformationThis may have occurred due to a change in the Process Approval workflow mode leaving some documents in this state or similar.  

IssueThe Nintex Promapp Process Changes not yet Viewed Report may show Processes not on the users Dashboard ResolutionThese changes may have occurred before the user was added to Promapp.  In this case the notifications are not generated however if the Processes haven't been viewed they will be included in the report.   

IssueWhen importing the Training History, the following error may be received:Training <Training Unit name> completion for Janine O'Laughlin has already been registered on <date> ResolutionCheck the Training Unit for a completed training for that user - if no training is shown, the training for this user was likely marked off as "Not Attended" and is therefore not visible in the training screen Add the user to the training unit manually: Schedule the user to a training in the Training Unit for a different date to the date required (You may not be able to schedule a training for the same date as the training was completed) Sign off the Training from the Dashboard and give it the date the training was actually completed   

IssueA Document may still be in Awaiting Approval state even though all approvers show that they have approved the document ResolutionThis may occur if a user required to approve the document is deleted.  Upload the document and submit for approval again to restart the approvals process with just the users currently required to approve. 

IssueAdding a 'Required Role' to a training unit adds Trainees to a Training unit ResolutionThis is the expected behaviour, while the users are not scheduled in the training yet, all users included in a 'Required Role' are added to the Training Unit, as all these users should complete the training.  This gives the Training Owners & Supervisors a view of who should be trained and their training status.  When generating a training unit report, please also be aware that the training units for the role will appear in the report for that user. 

IssueTasks in activities are showing out of order. For example: A,B,C,D,F,GCorrect Order: A,B,C,D,E,F,G  ResolutionThe resolution for this is to go to the process > Edit the process from the edit tab > Find the missing activity which is displayed underneath the previous activity and just click at the bottom of the shown activity. This will then reveal the missing activity which can then be edited.   

IssueNintex Promapp dashbaord notifications may have all been removed from My Dashboard. ResolutionEnsure you are logged in as your correct user rather than a test user or shared user account. 

IssueA user may appear to be showing in the incorrect role in a swimlane in the Map View. ResolutionWhere more than one role is included in a Process Map swimlane.  The users included in all the roles are merged in the pop up users list.  

IssueChecklist has been enabled but the functionality is not available ResolutionIt can take some time to sync a large tenants’ data to the Checklist Service. The UI will not appear until the Checklist service confirms it has processed all initial sync data.Check Promapp Hangfire jobs ChecklistUserInfoSyncTrigger and SyncCompleteMessageAcknowledgedTrigger have not failed or are stuck in a queue.Check Promapp and Checklist CloudWatch logs for message handling exceptions, particularly those with the topics: ChecklistService-TenantModuleToggled, ChecklistService-TenantModuleSyncCompleteAcknowledged.All message processing performed by Checklist is idempotent so you are safe to enable and disable the Checklist module if you need to trigger a resync of user/role data 

IssueNintex Promapp Viewing Permissions on a Group may not be applied immediately.   ResolutionThere is a background job that runs every time viewing permissions are set up.  This job goes through and sets up the permissions for each user.  If there is a backlog of background jobs, or you have a high number of users, this may affect how long it takes for this to run.  Please contact support@nintex.com if it seems to take too long, and we will investigate further.  

IssueThe following error may occur when attempting to save a Process that has a Risk Treatment attached to one of the Activities:An unknown error has occurred. Contact your Promaster.   ResolutionGo to the Risk Treatment in the Risk Register and edit it Change the Process the Risk Treatment is linked to & save Change the Risk Treatment to link back to the correct Risk Treatment & saveThis should restore the link and allow the Process to be saved.   

IssueFor some users the dropdown box of users may fail to populate when creating a new Process ResolutionIf the user clicks away from the dialog box, the box with the users may populate and can then be filledGet the user to check with their IT team, as it may be extensions or browser related on their computer. 

IssueThe Linked Documents and Weblinks report does not show any Linked Documents or Weblinks attached in unpublished (0.x versions) Processes. ResolutionThe Linked Document and Weblinks report only includes Published Processes.  Any Linked Documents and Weblinks included in Unpublished Processes will not be included in the report.   

IssueThe Nintex Promapp site may not respond, show a spinning wheel or provide error messages suggesting you need to log in again. ResolutionOpen the Promapp site in a new tab in the same browser Log into Promapp  Go back to the original tab Refresh or try the action e.g. save that you had tried previously Additional InformationYour Nintex Promapp session will expire or time out after 4 hours of inactivity.   

IssueAn Approver that has been added in the RACI section of the Process may not receive the Approval notifications and their Approva.l was not required ResolutionThe Process needs to be published to add the approver to the required approvers list.  Once the Process has been published the next time it is submitted for approval the Approver will be required to approve. 

IssueWhen trying to delete a global variation, user gets error "...currently has variation processes that have been changed from standard process. It can not be deleted." ResolutionRevert the variation in question back to STANDARD. You should then be able to delete. Error Code"...currently has variation processes that have been changed from standard process. It can not be deleted." Additional InformationThe process where the variation was reverted away from STANDARD could have been archived, so check archived processes as well. 

IssueA Role may duplicated for an activity on a Nintex Promapp Process Map or Procedure view. ResolutionRemove the role from the Process where it is duplicated- Publish the new process Re-add the role to the Process Publish the Process again Additional InformationThis may occur after roles have been merged 

IssueActivity Numbers in Nintex Promapp may appear to be numbered incorrectly or missing numbers as shown in the image provided below: ResolutionChange the role in the activity that does not have a number from Non Display to Unassigned or another role that is appropriate.   Additional InformationThe Non Display role is used when the activity is not part of the process flow - and in turn shouldn't be shown on the map - sometimes this is used to provide keywords or other information.   

IssueA Nintex Promapp Process has been published when it should not have been. ResolutionThere is no way to un-publish a Process. If the Process has been published previously you can restore to a previous version from the Change Log.If the Process has never been published before you can copy the Process, and archive the old Process.  Additional InformationCopying the Process will lose any change log history. 

IssueImages included in Nintex Promapp Processes are small when expanded.   ResolutionUpload a larger image to Nintex Promapp using the Replace with New Version option in the Process. 

IssueWhen attaching an existing Document to a Process the document may not be found to attach ResolutionCheck the Document 'Type' in the Document Library and ensure that you select this same document type from the paperclip menu in the Process.   Additional InformationThe attach menu will only search for documents of the same type.   

Issue Training tags for Location and Team may not be available to be selected when editing or creating a training or competency unit.    Resolution These tags can't be added to Training or Competency units, they are just used to assign users to and for filtering training records.