Archive: Process Manager Knowledge Articles

IssueA Site Certificate Error may be displayed by your browser when attempting to access your Nintex Promapp Site. ResolutionCheck the URL you are using is correct.  It should start with the following following by your tenant name - it should not include 'www'.https://au.promapp.com/ https://eu.promapp.com/ https://us.promapp.com/ https://ca.promapp.com/ https://demo.promapp.com/ 

Issue When the export of the Improvements register is exported to CSV file, you may not be able to filter on all the data exported   Resolution Check the data for email type content that as filled over multiple rows.  Removing these extra rows will allow the spreadsheet to be filtered.    

Issue A Nintex Promapp Process gives the following error when attempting to archive:   Resolution Check the Process Dependencies section for all Processes that are linked from this Process or to this Process. Remove all links from the Process you wish to archive and the Processes that have links to this Process Save & Publish all Processes that have had links removed Archive the Process   Additional Information If the process is unpublished (version 0.x) than the process will need to be published before the links are fully removed.   

IssueThe Nintex Promapp Process Changes not yet Viewed Report may show Processes not on the users Dashboard ResolutionThese changes may have occurred before the user was added to Promapp.  In this case the notifications are not generated however if the Processes haven't been viewed they will be included in the report.   

IssueAdding a 'Required Role' to a training unit adds Trainees to a Training unit ResolutionThis is the expected behaviour, while the users are not scheduled in the training yet, all users included in a 'Required Role' are added to the Training Unit, as all these users should complete the training.  This gives the Training Owners & Supervisors a view of who should be trained and their training status.  When generating a training unit report, please also be aware that the training units for the role will appear in the report for that user. 

IssueWhen linking a document to a Network Drive, the link address may be replaced with c:fakepath and these documents are unable to be opened from within Nintex Promapp. ResolutionAdd your Nintex Promapp site to your Trusted sites in your Internet Explorer settings Change the setting Include local directory path when uploading files to a server to disabled Additional Informationhttps://www.nextofwindows.com/how-to-get-rid-of-cfakepath-in-ie-when-uploading-a-file-to-the-website-fix 

Issue The Nintex Promapp site may not respond, show a spinning wheel, show dialog boxes with no information populated or provide error messages suggesting you need to log in again.   Resolution Open the Promapp site in a new tab in the same browser Log into Promapp  Go back to the original tab Refresh or try the action e.g. save that you had tried previously If you are viewing a minimode link, refresh the minimode   Additional Information Your Nintex Promapp session will expire or time out after 4 hours of inactivity.  Minimode links expire after 1 hour of inactivity.  

IssueThe Nintex Promapp live chat functionality is showing "Offline" ResolutionThe chat will show as Offline if no Nintex Promapp Support Specialists are available to take live chats.   

IssueA user may appear to be showing in the incorrect role in a swimlane in the Map View. ResolutionWhere more than one role is included in a Process Map swimlane.  The users included in all the roles are merged in the pop up users list.  

IssueAfter receiving the reset password email from Nintex Promapp, the user selects the link in the Email to reset their password. After doing so, the are redirected to a site that displays the message, "There is a problem with this website's security certificate."  ResolutionEnsure that the sendgrid.net domain is not blocked by their organisation.Another note: If you are in the APAC region and have issues sending email or clicking on links in their emails, have your IT team whitelist the following:em7937.promapp.comem7498.promapp.com.auu10337472.wl223.sendgrid.netu10337472.wl223.sendgrid.net 

IssueWhen printing a report from Nintex Promapp the last column of the report is truncated.  ResolutionUncheck the fit to page option or download the PDF version and use the PDF reader scaling options to ensure all columns are visible on the page. Additional InformationThis occurs for users that use Letter size paper. 

IssueTasks in activities are showing out of order. For example: A,B,C,D,F,GCorrect Order: A,B,C,D,E,F,G  ResolutionThe resolution for this is to go to the process > Edit the process from the edit tab > Find the missing activity which is displayed underneath the previous activity and just click at the bottom of the shown activity. This will then reveal the missing activity which can then be edited.   

Issue An orange alert may show when entering a name into a Nintex Promapp Process.    Resolution This alert means that the user name hasn't been found in the user list.   Additional Information Sometimes this will show briefly while the user list loads.    

IssueYou may run into an issue where the picture doesn't upload correctly into the PowerPoint ResolutionOnce you download your Process Map, right-click > Open with Internet Explorer >  right-click on the map and Internet Explorer will allow you to save the image as PNG file.OrUpdate your Microsoft Office to a newer version of Office 2016.  Additional InformationWhy is this happening? - Because we download the Process map as an SVG file. Older versions of Office do not support SVGs.Here are the steps you can take to download your Process Map into a PowerPoint:- Navigate to the Process Map that you are exporting - Select the Download icon in the top right corner - This should download your Map. - In your PowerPoint, go Insert --> Pictures --> Insert the picture you just downloaded. Related LinksPowerpoint 2016 SVG fails to import correctly 

IssueThe following error may be received when attempting to upload a video of video file typeVideos must be uploaded as a video type ResolutionVideos can only be uploaded as a Video document type.  Ensure that the document type is set to Video. 

IssueThe Nintex Promapp reports may not be populated with any data and filters may be not be available. ResolutionHold the control key and press F5 to clear cache for the page and re load the page. 

IssueA Customer would like information contained in two different reports to be shown in one report ResolutionThe best way to do this is to export the two reports to Excel, then use a Vlookup or other excel tools to compare the data in the two reports.   

IssueA Process may show a Global Owner or Expert when it is not a Process that has been vaired ResolutionThis Process may have previously had Process Specific Variations that have since been archived.  The terminology 'Global' remains on the Process.  To remove this terminology create a copy of the Process and then archive this copy.    

IssueImages included in Nintex Promapp Processes are small when expanded.   ResolutionUpload a larger image to Nintex Promapp using the Replace with New Version option in the Process. 

IssueThe Nintex Promapp pages are showing with areas blocked out an example is below: ResolutionClear Browser cache and Browser history Log out ofNintex  Promapp and close Browser Restart Browser and Log back into Nintex Promapp 

IssueThe error "Contact your Promaster" may be received when Publishing a Process ResolutionEdit the Process Select any Activity or Task to enable the Save button Save the Process Publish the Process 

TopicAre workflow constants updated after migrating users from classic to claims authentication? InstructionsIn a workflow constant will, the user account details will not be updated after a claims migration, this will need to be updated manually.Additional Information  Related Links  

TopicDoes the server name need to be exact a Nintex License file? InstructionsYes the servername has to be named exactly as it is on the licence file. Additional Information  Related Links  

IssueWhen trying to delete a global variation, user gets error "...currently has variation processes that have been changed from standard process. It can not be deleted." ResolutionRevert the variation in question back to STANDARD. You should then be able to delete. Error Code"...currently has variation processes that have been changed from standard process. It can not be deleted." Additional InformationThe process where the variation was reverted away from STANDARD could have been archived, so check archived processes as well. 

IssueNintex Promapp Viewing Permissions on a Group may not be applied immediately.   ResolutionThere is a background job that runs every time viewing permissions are set up.  This job goes through and sets up the permissions for each user.  If there is a backlog of background jobs, or you have a high number of users, this may affect how long it takes for this to run.  Please contact support@nintex.com if it seems to take too long, and we will investigate further.