Archive: Process Manager Knowledge Articles

IssueFilters that have been applied are not sticking when navigating to a different part of a Nintex Promapp site and then returning again. ResolutionEnsure that your Browser session has not expired.Filters should stick if you leave one part of theNintex  Promapp site (e.g. Improvements add on) and then return to it within the same Browser session the same filters should be selected.  Shutting your Browser down or logging out of Nintex Promapp the filters will be removed.   

IssueA Risk may remain on Users dashboards even though all sign offs have been received. ResolutionThis may occur if a user was required to sign off a risk and has since been deleted.  Contact support@nintex.com to ask them to remove the notifications from the dashboard. 

IssueThe following error may be received when attempting to delete a Process Group:Your request could not be completed at this time please try again later or contact your Promaster ResolutionTurn Process Specific Variations to ON in Admin > Configure > Variations Restore the Process that previously had a variation associated to it Archive the variations Archive the Process Turn Process Specific Variations back to OFF 

IssueWhen linking a document to a Network Drive, the link address may be replaced with c:fakepath and these documents are unable to be opened from within Nintex Promapp. ResolutionAdd your Nintex Promapp site to your Trusted sites in your Internet Explorer settings Change the setting Include local directory path when uploading files to a server to disabled Additional Informationhttps://www.nextofwindows.com/how-to-get-rid-of-cfakepath-in-ie-when-uploading-a-file-to-the-website-fix 

IssueThe follow error may occur when attempting to save a Nintex Promapp Process:Oops.  An unspecified error has occurred ResolutionTry the following:Clear Browser cache & History Try another browser Ask another user to try and saveIf these options fail, make a copy of the Process and archive the Process that gives the error. 

IssueThe error "Contact your Promaster" may be received when Publishing a Process ResolutionEdit the Process Select any Activity or Task to enable the Save button Save the Process Publish the Process 

IssueEmails requiring acknowledgement of a Process may be received even though the Process has already been acknowledged and there are no further acknowledgements required.  ResolutionTry turning OFF Process Acknowledgement for that Process and then turn it back to ON.   

IssueWhen the export of the Improvements register is exported to CSV file, you may not be able to filter on all the data exported ResolutionCheck the data for email type content that as filled over multiple rows.  Removing these extra rows will allow the spreadsheet to be filtered.   

IssueThe Nintex Promapp reports may not be populated with any data and filters may be not be available. ResolutionHold the control key and press F5 to clear cache for the page and re load the page. 

IssueWhen entering Process content spelling mistakes may not be picked up by the spell checker ResolutionNintex Promapp doesn't have its own spell checker, this is controlled by browser behaviour.  Chrome or Firefox:Check the browsers language and spell check settingsInternet Explorer or Edge:Check Windows operating system spell check settings.  The setting is found in Settings > Devices > Typing.  Additional InformationYou may need to contact your IT team if these settings are restricted in your organisation.  

IssueThe following error may be received when importing costs There are too many columns in the file ResolutionCheck the csv file and ensure the number of columns matches the import template - and no other data is shown in the spreadsheet 

IssueA Incident/improvement treatment may not be be able to be opened from the Audit History ResolutionThe Treatment may have been deleted from the system.  It remains in the Audit history however cannot be opened.   

IssueWhen attaching an existing Document to a Process the document may not be found to attach ResolutionCheck the Document 'Type' in the Document Library and ensure that you select this same document type from the paperclip menu in the Process.   Additional InformationThe attach menu will only search for documents of the same type.   

IssueProcess Owner or Expert may not be able to see all the Processes they are the Owner or Expert of. ResolutionPublish the Process for the Owner or Expert to change. Additional InformationProcess Owner or Expert changes will not show in the "Processes I Own" list and the new Owner or Expert will not have rights to edit the Process until the Process has been published.  

IssueFor some users the dropdown box of users may fail to populate when creating a new Process ResolutionIf the user clicks away from the dialog box, the box with the users may populate and can then be filledGet the user to check with their IT team, as it may be extensions or browser related on their computer. 

IssueA Process may show a Global Owner or Expert when it is not a Process that has been vaired ResolutionThis Process may have previously had Process Specific Variations that have since been archived.  The terminology 'Global' remains on the Process.  To remove this terminology create a copy of the Process and then archive this copy.    

IssueWhen selecting a Document from within a Process a Whoops error may be given. ResolutionThe Document may have been archived.  Check the Document archive section for the Document. Either restore the document or remove the document from the Process. Error CodeWhoops, that wasn't meant to happen 

IssueA Process that is at version x.x (e.g. 1.2) may not be included in the Published Processes count on the Governance Dashboard. ResolutionThe Process may have been previously archived and subsequently restored.  Once it is published again, the Process will be included in the counts.   

IssueThe following error may be received when trying to access a Nintex Promapp Process, from either a link you have been given or a link on your recently viewed list within the Application.Whoops something went wrong ResolutionThe following reasons may result in this error message being presented:The Process has been archived  The Process has been placed in a group with viewing permissions that you don't have Additional InformationIn these two situations if you are a Promaster you will still be able to open the link.If you are a Promaster and cannot open the link, clear your browser cache. 

Issue Training tags for Location and Team may not be available to be selected when editing or creating a training or competency unit.    Resolution These tags can't be added to Training or Competency units, they are just used to assign users to and for filtering training records.    

IssueA user may appear to be showing in the incorrect role in a swimlane in the Map View. ResolutionWhere more than one role is included in a Process Map swimlane.  The users included in all the roles are merged in the pop up users list.  

IssueA user may receive the following error when trying to create variations for a Process in Nintex Promapp:Your request couldn't be created at this time.  Please contact your Promaster. ResolutionPublish the Process you wish to create Variations for.  This may need to happen even if the Process is currently Published.   Attempt to create the Variations again. 

IssueA system that was assigned to an activity swimlane may be shown as 'Unassigned' in the Print version of the Process. ResolutionPublishing the Process should resolve this issue. 

IssueThe Number of Working Hours in Admin > Configure > Timeframes section has been updated however the Average hourly cost has not changed ResolutionThe average hourly cost is worked out using the formula: Role Cost divided by (48 Weeks x 5 Days x 8 Hours).  The 8 hours is set and doesn't change when the number of working hours changes.  The number of working hours only affects where the timeframes are required to be updated to days etc.   

IssueNintex Promapp System Tags may not be updated following the Re-Indexing running. ResolutionEnsure the tags are separated by a semi colonNavigate to Admin > Systems Select the Edit pencil beside the tag that has not updated In the Tags section check each tag is separated by a semi colon