Archive: Process Manager Knowledge Articles

IssueThe Nintex Promapp live chat functionality is showing "Offline" ResolutionThe chat will show as Offline if no Nintex Promapp Support Specialists are available to take live chats.   

IssueThe Browser error There maybe unsaved changes on this page error message is presented when attempting to save a Process. ResolutionThis is likely due to the browser session expiring.Open a new tab in the same browser session Open your Promapp site and log in Switch back to the tab with your unsaved changes and select the Save optionYour Process information should now be successfully saved.  

IssueThe Process map and Procedure tabs may appear empty following Publishing of a Process.The message No activity steps have been added to this Process yet may be displayed on the map page. ResolutionClear the output cache for the site by appending /admin/api/clearoutputcache to their site URL.https://<CustomerSiteURL>/admin/api/clearoutputcache 

Issue A Nintex Promapp Process gives the following error when attempting to archive:   Resolution Check the Process Dependencies section for all Processes that are linked from this Process or to this Process. Remove all links from the Process you wish to archive and the Processes that have links to this Process Save & Publish all Processes that have had links removed Archive the Process   Additional Information If the process is unpublished (version 0.x) than the process will need to be published before the links are fully removed.   

Issue:The following error may be received when provisioning users on OKTA when using SCIM. Error:Internal Server Error.  Error reported by remote server.  User creation Unsuccessful. Resolution:1. Navigate to Admin > Configure > Security.2. Update the Password Strength to a value of 5 Additional Information:Although in OKTA the password syncing may be unchecked, Promapp is still performing a check on this setting and providing an error when the password sent from OKTA does not meet the password complexity settings in Promapp.  

Issue When using Nintex Promapp the Logout option may be missing   Resolution When Single Sign-on mode is set to required there is no Logout option. All authentication is controlled by the Identity Provider, if a user is authenticated to their IdP, then access to Promapp will be granted.  If not an Unauthorised Access message will be given.    

IssueThe Email link for the Portfolio Owner in Nintex Promapp Improvement emails may show as mailto:[%20Disconnected%20]  ResolutionGo to Admin > Improvements Select the portfolio with the error Change the Portfolio owner to another user and then change it back to the desired user 

IssueThe error Invalid email address may be presented when an email address with an undersocre or other special characters in the prefix is used ResolutionThis is a current known issues that will be addressed in a future release.  Contact Nintex support who can request this email address is added against that user for you. 

IssueImage in .gif file type is not displayed when the process is printed. This is most likely due to a pixel format that does not convert to a PDF as expected. Error CodeThe image in the printed process will look like the example below instead of the image itself.ResolutionConvert images to .png or .jepg and add the new file to the process. Additional Information  Related Links  

IssueA user in your Nintex Promapp site may not be able to see the Standard version of a Process that has had variations applied to it. ResolutionOnly users that can edit the Process can see the Standard version of the Process.  All other users can only chose from one of the variations of the Process.   

IssueNintex Promapp System or Lean Tags may not show more than 2 of the tags when multiple tags are added to a task or an activity. ResolutionRemove any line breaks from between the tags.  Leave the tags on the same line with a space between each tag.   

IssueThe following error may be received when attempting to upload a video of video file typeVideos must be uploaded as a video type ResolutionVideos can only be uploaded as a Video document type.  Ensure that the document type is set to Video. 

IssueA Process may show a Global Owner or Expert when it is not a Process that has been vaired ResolutionThis Process may have previously had Process Specific Variations that have since been archived.  The terminology 'Global' remains on the Process.  To remove this terminology create a copy of the Process and then archive this copy.    

IssueWhen selecting a Document from within a Process a Whoops error may be given. ResolutionThe Document may have been archived.  Check the Document archive section for the Document. Either restore the document or remove the document from the Process. Error CodeWhoops, that wasn't meant to happen 

IssueA Process that is at version x.x (e.g. 1.2) may not be included in the Published Processes count on the Governance Dashboard. ResolutionThe Process may have been previously archived and subsequently restored.  Once it is published again, the Process will be included in the counts.   

IssueThe following error may be received when trying to access a Nintex Promapp Process, from either a link you have been given or a link on your recently viewed list within the Application.Whoops something went wrong ResolutionThe following reasons may result in this error message being presented:The Process has been archived  The Process has been placed in a group with viewing permissions that you don't have Additional InformationIn these two situations if you are a Promaster you will still be able to open the link.If you are a Promaster and cannot open the link, clear your browser cache. 

IssueA user may receive the following error when trying to create variations for a Process in Nintex Promapp:Your request couldn't be created at this time.  Please contact your Promaster. ResolutionPublish the Process you wish to create Variations for.  This may need to happen even if the Process is currently Published.   Attempt to create the Variations again. 

IssueA system that was assigned to an activity swimlane may be shown as 'Unassigned' in the Print version of the Process. ResolutionPublishing the Process should resolve this issue. 

IssueThe Number of Working Hours in Admin > Configure > Timeframes section has been updated however the Average hourly cost has not changed ResolutionThe average hourly cost is worked out using the formula: Role Cost divided by (48 Weeks x 5 Days x 8 Hours).  The 8 hours is set and doesn't change when the number of working hours changes.  The number of working hours only affects where the timeframes are required to be updated to days etc.   

IssueNintex Promapp System Tags may not be updated following the Re-Indexing running. ResolutionEnsure the tags are separated by a semi colonNavigate to Admin > Systems Select the Edit pencil beside the tag that has not updated In the Tags section check each tag is separated by a semi colon 

IssueWhen Document Approval is turned off Documents that were Awaiting Approval remain in this state, and cannot be approved.   ResolutionIf uploading, download or obtain a copy of the Document, If linking obtain the correct link for the Document Edit the Document that has Awaiting Approval state in the Document library Select the Approval Required Menu Select the Replace Pending option Chose the file you downloaded or enter the link 

IssueTodo notifications for Processes that have been archived may remain on the My Todo's dashboard. ResolutionEitherRestore the archived Process Remove the @todo/s Save & Publish the ProcessOrDelete the Process from the Archived section 

IssueThe following error will be recieved when trying to open a linked video.Media error: Format(s) not supported or source(s) not found Error CodeMedia error: Format(s) not supported or source(s) not found ResolutionFind the location of the video you wish to attach and update it in the document library.  Additional Informationif this does not work, Update the Windows Media Feature Pack and also check for any updates on your machine.   

IssueDocuments attached to a Process may not open in the edit tab, however they will open from the Procedure tab ResolutionThe Documents may have been previously linked and updated to a new location, or have now been uploaded to Promapp rather than linked.Where the Process hasn't been published since the change, the edit view shows the old information for the Process.  Publish the Process to get the edit view into line with the Document and Procedure views. 

IssueWhen printing a report from Nintex Promapp the last column of the report is truncated.  ResolutionUncheck the fit to page option or download the PDF version and use the PDF reader scaling options to ensure all columns are visible on the page. Additional InformationThis occurs for users that use Letter size paper.