Archive: Process Manager Knowledge Articles

TopicHow to link a Decision Link to an Activity rather than a Process. InstructionsTo link to an activity instead of a Process, select Activity from the drop down menu for the decision.  

TopicHow to change a Process Owner or Expert for a Process InstructionsUpdate the Process directly:Navigate to the Edit tab of the Process Change to the Summary section Update the Process Owner or Expert Save & Publish the ProcessUse the User panel global replace:Navigate to Admin > Users Edit the existing Process Owner or Expert Select the Transfer option in the Ownerships and Rights section Tick the Processes you wish to transfer Select the user to transfer this Ownership to Select Transfer Additional InformationNOTE: There is a little triangle next to the process that states There are unpublished changes which will be published if the ownership is transferred.

TopicCan I export a CSV of the configuration settings for my Process Manager tenant? InstructionsThis can only be done via contacting Nintex Support.  

IssueUser cannot locate the Process Tabs ( Map, Procedure, Checklists, Edit) ResolutionCheck if the Summary Tab has been fully expanded and is covering the Tabs.   

IssueThe icons for Processes, home, and other buttons around the Nintex Promapp application icons are showing incorrectly. ResolutionHold down the control key and press the F5 key at the same time.  This should clear the cache for that page and return the icons as expected.  Alternatively clear your browsers cache & history. 

IssueA Process may show a Global Owner or Expert when it is not a Process that has been vaired ResolutionThis Process may have previously had Process Specific Variations that have since been archived.  The terminology 'Global' remains on the Process.  To remove this terminology create a copy of the Process and then archive this copy.    

IssueWhen selecting a Document from within a Process a Whoops error may be given. ResolutionThe Document may have been archived.  Check the Document archive section for the Document. Either restore the document or remove the document from the Process. Error CodeWhoops, that wasn't meant to happen 

IssueA Process that is at version x.x (e.g. 1.2) may not be included in the Published Processes count on the Governance Dashboard. ResolutionThe Process may have been previously archived and subsequently restored.  Once it is published again, the Process will be included in the counts.   

IssueThe following error may be received when trying to access a Nintex Promapp Process, from either a link you have been given or a link on your recently viewed list within the Application.Whoops something went wrong ResolutionThe following reasons may result in this error message being presented:The Process has been archived  The Process has been placed in a group with viewing permissions that you don't have Additional InformationIn these two situations if you are a Promaster you will still be able to open the link.If you are a Promaster and cannot open the link, clear your browser cache. 

IssueA user may receive the following error when trying to create variations for a Process in Nintex Promapp:Your request couldn't be created at this time.  Please contact your Promaster. ResolutionPublish the Process you wish to create Variations for.  This may need to happen even if the Process is currently Published.   Attempt to create the Variations again. 

IssueA system that was assigned to an activity swimlane may be shown as 'Unassigned' in the Print version of the Process. ResolutionPublishing the Process should resolve this issue. 

IssueImage in .gif file type is not displayed when the process is printed. This is most likely due to a pixel format that does not convert to a PDF as expected. Error CodeThe image in the printed process will look like the example below instead of the image itself.ResolutionConvert images to .png or .jepg and add the new file to the process. Additional Information  Related Links  

IssueNintex Promapp System or Lean Tags may not show more than 2 of the tags when multiple tags are added to a task or an activity. ResolutionRemove any line breaks from between the tags.  Leave the tags on the same line with a space between each tag.   

IssueThe following error may be received when attempting to upload a video of video file typeVideos must be uploaded as a video type ResolutionVideos can only be uploaded as a Video document type.  Ensure that the document type is set to Video. 

IssueA user in your Nintex Promapp site may not be able to see the Standard version of a Process that has had variations applied to it. ResolutionOnly users that can edit the Process can see the Standard version of the Process.  All other users can only chose from one of the variations of the Process.   

IssueThe following error may be received when importing costs There are too many columns in the file ResolutionCheck the csv file and ensure the number of columns matches the import template - and no other data is shown in the spreadsheet 

IssueA Incident/improvement treatment may not be be able to be opened from the Audit History ResolutionThe Treatment may have been deleted from the system.  It remains in the Audit history however cannot be opened.   

IssueAfter receiving the reset password email from Nintex Promapp, the user selects the link in the Email to reset their password. After doing so, the are redirected to a site that displays the message, "There is a problem with this website's security certificate."  ResolutionEnsure that the sendgrid.net domain is not blocked by their organisation.Another note: If you are in the APAC region and have issues sending email or clicking on links in their emails, have your IT team whitelist the following:em7937.promapp.comem7498.promapp.com.auu10337472.wl223.sendgrid.netu10337472.wl223.sendgrid.net 

IssueAttached Documents may not show correctly in the Map or Procedure Tabs.It may look like the following:  ResolutionCheck the Document library, the document may have been removed from the library.   Upload the document again if required Remove the Document from the Process and add it again  

IssueFilters that have been applied are not sticking when navigating to a different part of a Nintex Promapp site and then returning again. ResolutionEnsure that your Browser session has not expired.Filters should stick if you leave one part of theNintex  Promapp site (e.g. Improvements add on) and then return to it within the same Browser session the same filters should be selected.  Shutting your Browser down or logging out of Nintex Promapp the filters will be removed.   

IssueA Risk may remain on Users dashboards even though all sign offs have been received. ResolutionThis may occur if a user was required to sign off a risk and has since been deleted.  Contact support@nintex.com to ask them to remove the notifications from the dashboard. 

IssueThe following error may be received when attempting to delete a Process Group:Your request could not be completed at this time please try again later or contact your Promaster ResolutionTurn Process Specific Variations to ON in Admin > Configure > Variations Restore the Process that previously had a variation associated to it Archive the variations Archive the Process Turn Process Specific Variations back to OFF 

IssueThe follow error may occur when attempting to save a Nintex Promapp Process:Oops.  An unspecified error has occurred ResolutionTry the following:Clear Browser cache & History Try another browser Ask another user to try and saveIf these options fail, make a copy of the Process and archive the Process that gives the error. 

IssueThe error "Contact your Promaster" may be received when Publishing a Process ResolutionEdit the Process Select any Activity or Task to enable the Save button Save the Process Publish the Process 

IssueEmails requiring acknowledgement of a Process may be received even though the Process has already been acknowledged and there are no further acknowledgements required.  ResolutionTry turning OFF Process Acknowledgement for that Process and then turn it back to ON.