Archive: Process Manager Knowledge Articles

TopicHow to link a Decision Link to an Activity rather than a Process. InstructionsTo link to an activity instead of a Process, select Activity from the drop down menu for the decision.  

TopicHow to change a Process Owner or Expert for a Process InstructionsUpdate the Process directly:Navigate to the Edit tab of the Process Change to the Summary section Update the Process Owner or Expert Save & Publish the ProcessUse the User panel global replace:Navigate to Admin > Users Edit the existing Process Owner or Expert Select the Transfer option in the Ownerships and Rights section Tick the Processes you wish to transfer Select the user to transfer this Ownership to Select Transfer Additional InformationNOTE: There is a little triangle next to the process that states There are unpublished changes which will be published if the ownership is transferred.

TopicCan I export a CSV of the configuration settings for my Process Manager tenant? InstructionsThis can only be done via contacting Nintex Support.  

IssueUser cannot locate the Process Tabs ( Map, Procedure, Checklists, Edit) ResolutionCheck if the Summary Tab has been fully expanded and is covering the Tabs.   

IssueWhen selecting a Process included in an Onboarding plan, either from the My Training dashboard or the Onboarding plan, the following message may be received:Unauthorised Access ResolutionThe Process should be Published to allow users access to it. 

IssueActivity Numbers in Nintex Promapp may appear to be numbered incorrectly or missing numbers as shown in the image provided below: ResolutionChange the role in the activity that does not have a number from Non Display to Unassigned or another role that is appropriate.   Additional InformationThe Non Display role is used when the activity is not part of the process flow - and in turn shouldn't be shown on the map - sometimes this is used to provide keywords or other information.   

IssueThe following error may occur when attempting to save a Process that has a Risk Treatment attached to one of the Activities:An unknown error has occurred. Contact your Promaster.   ResolutionGo to the Risk Treatment in the Risk Register and edit it Change the Process the Risk Treatment is linked to & save Change the Risk Treatment to link back to the correct Risk Treatment & saveThis should restore the link and allow the Process to be saved.   

IssueThe icons for Processes, home, and other buttons around the Nintex Promapp application icons are showing incorrectly. ResolutionHold down the control key and press the F5 key at the same time.  This should clear the cache for that page and return the icons as expected.  Alternatively clear your browsers cache & history. 

IssueA Nintex Promapp Process has been published when it should not have been. ResolutionThere is no way to un-publish a Process. If the Process has been published previously you can restore to a previous version from the Change Log.If the Process has never been published before you can copy the Process, and archive the old Process.  Additional InformationCopying the Process will lose any change log history. 

IssueThe Nintex Promapp site may not respond, show a spinning wheel or provide error messages suggesting you need to log in again. ResolutionOpen the Promapp site in a new tab in the same browser Log into Promapp  Go back to the original tab Refresh or try the action e.g. save that you had tried previously Additional InformationYour Nintex Promapp session will expire or time out after 4 hours of inactivity.   

IssueWhen entering Process content spelling mistakes may not be picked up by the spell checker ResolutionNintex Promapp doesn't have its own spell checker, this is controlled by browser behaviour.  Chrome or Firefox:Check the browsers language and spell check settingsInternet Explorer or Edge:Check Windows operating system spell check settings.  The setting is found in Settings > Devices > Typing.  Additional InformationYou may need to contact your IT team if these settings are restricted in your organisation.  

IssueThe following error may be received when importing costs There are too many columns in the file ResolutionCheck the csv file and ensure the number of columns matches the import template - and no other data is shown in the spreadsheet 

IssueA Incident/improvement treatment may not be be able to be opened from the Audit History ResolutionThe Treatment may have been deleted from the system.  It remains in the Audit history however cannot be opened.   

IssueWhen attaching an existing Document to a Process the document may not be found to attach ResolutionCheck the Document 'Type' in the Document Library and ensure that you select this same document type from the paperclip menu in the Process.   Additional InformationThe attach menu will only search for documents of the same type.   

IssueAfter receiving the reset password email from Nintex Promapp, the user selects the link in the Email to reset their password. After doing so, the are redirected to a site that displays the message, "There is a problem with this website's security certificate."  ResolutionEnsure that the sendgrid.net domain is not blocked by their organisation.Another note: If you are in the APAC region and have issues sending email or clicking on links in their emails, have your IT team whitelist the following:em7937.promapp.comem7498.promapp.com.auu10337472.wl223.sendgrid.netu10337472.wl223.sendgrid.net 

IssueAttached Documents may not show correctly in the Map or Procedure Tabs.It may look like the following:  ResolutionCheck the Document library, the document may have been removed from the library.   Upload the document again if required Remove the Document from the Process and add it again  

IssueFilters that have been applied are not sticking when navigating to a different part of a Nintex Promapp site and then returning again. ResolutionEnsure that your Browser session has not expired.Filters should stick if you leave one part of theNintex  Promapp site (e.g. Improvements add on) and then return to it within the same Browser session the same filters should be selected.  Shutting your Browser down or logging out of Nintex Promapp the filters will be removed.   

IssueA Risk may remain on Users dashboards even though all sign offs have been received. ResolutionThis may occur if a user was required to sign off a risk and has since been deleted.  Contact support@nintex.com to ask them to remove the notifications from the dashboard. 

IssueThe following error may be received when attempting to delete a Process Group:Your request could not be completed at this time please try again later or contact your Promaster ResolutionTurn Process Specific Variations to ON in Admin > Configure > Variations Restore the Process that previously had a variation associated to it Archive the variations Archive the Process Turn Process Specific Variations back to OFF 

IssueWhen linking a document to a Network Drive, the link address may be replaced with c:fakepath and these documents are unable to be opened from within Nintex Promapp. ResolutionAdd your Nintex Promapp site to your Trusted sites in your Internet Explorer settings Change the setting Include local directory path when uploading files to a server to disabled Additional Informationhttps://www.nextofwindows.com/how-to-get-rid-of-cfakepath-in-ie-when-uploading-a-file-to-the-website-fix 

IssueThe follow error may occur when attempting to save a Nintex Promapp Process:Oops.  An unspecified error has occurred ResolutionTry the following:Clear Browser cache & History Try another browser Ask another user to try and saveIf these options fail, make a copy of the Process and archive the Process that gives the error. 

IssueThe error "Contact your Promaster" may be received when Publishing a Process ResolutionEdit the Process Select any Activity or Task to enable the Save button Save the Process Publish the Process 

IssueEmails requiring acknowledgement of a Process may be received even though the Process has already been acknowledged and there are no further acknowledgements required.  ResolutionTry turning OFF Process Acknowledgement for that Process and then turn it back to ON.   

IssueWhen the export of the Improvements register is exported to CSV file, you may not be able to filter on all the data exported ResolutionCheck the data for email type content that as filled over multiple rows.  Removing these extra rows will allow the spreadsheet to be filtered.   

IssueThe Nintex Promapp reports may not be populated with any data and filters may be not be available. ResolutionHold the control key and press F5 to clear cache for the page and re load the page.