Archive: Process Manager Knowledge Articles

TopicHow to link a Decision Link to an Activity rather than a Process. InstructionsTo link to an activity instead of a Process, select Activity from the drop down menu for the decision.  

TopicHow to change a Process Owner or Expert for a Process InstructionsUpdate the Process directly:Navigate to the Edit tab of the Process Change to the Summary section Update the Process Owner or Expert Save & Publish the ProcessUse the User panel global replace:Navigate to Admin > Users Edit the existing Process Owner or Expert Select the Transfer option in the Ownerships and Rights section Tick the Processes you wish to transfer Select the user to transfer this Ownership to Select Transfer Additional InformationNOTE: There is a little triangle next to the process that states There are unpublished changes which will be published if the ownership is transferred.

TopicCan I export a CSV of the configuration settings for my Process Manager tenant? InstructionsThis can only be done via contacting Nintex Support.  

IssueUser cannot locate the Process Tabs ( Map, Procedure, Checklists, Edit) ResolutionCheck if the Summary Tab has been fully expanded and is covering the Tabs.   

IssueA Nintex Promapp Process has been published when it should not have been. ResolutionThere is no way to un-publish a Process. If the Process has been published previously you can restore to a previous version from the Change Log.If the Process has never been published before you can copy the Process, and archive the old Process.  Additional InformationCopying the Process will lose any change log history. 

IssueThe following error may occur when attempting to launch Nintex Promapp from within Azure 'My App's'Unauthorised Access ResolutionNintex Promapp does not support launching from within Azure.  To use your Promapp site you must go to your sites URL and log in using Single Sign On from there.   

IssueThe Chat with Support box is covering the Save buttons on a Process ResolutionTurn the live chat box off by selecting the option Hide Support Chat from the Help menu.If you wish to chat with support you can do so by selecting the option Show Support Chat from the Help menu.    Additional InformationThis occurs for users using a smaller screen, e.g. a small laptop screen only. 

IssueThe error Invalid email address may be presented when an email address with an undersocre or other special characters in the prefix is used ResolutionThis is a current known issues that will be addressed in a future release.  Contact Nintex support who can request this email address is added against that user for you. 

IssueThe following error may be received when importing costs There are too many columns in the file ResolutionCheck the csv file and ensure the number of columns matches the import template - and no other data is shown in the spreadsheet 

IssueThe following error may be received when attempting to delete a Process Group:Your request could not be completed at this time please try again later or contact your Promaster ResolutionTurn Process Specific Variations to ON in Admin > Configure > Variations Restore the Process that previously had a variation associated to it Archive the variations Archive the Process Turn Process Specific Variations back to OFF 

IssueA Incident/improvement treatment may not be be able to be opened from the Audit History ResolutionThe Treatment may have been deleted from the system.  It remains in the Audit history however cannot be opened.   

IssueWhen entering Process content spelling mistakes may not be picked up by the spell checker ResolutionNintex Promapp doesn't have its own spell checker, this is controlled by browser behaviour.  Chrome or Firefox:Check the browsers language and spell check settingsInternet Explorer or Edge:Check Windows operating system spell check settings.  The setting is found in Settings > Devices > Typing.  Additional InformationYou may need to contact your IT team if these settings are restricted in your organisation.  

IssueTodos that are included in a Process that is archived may not be removed from the My Todos dashboard. ResolutionRestore the Process from the archives Remove the @todos from the Process Save & Publish the Process Select Archive from the cog wheel menu 

IssueProcess Owner or Expert may not be able to see all the Processes they are the Owner or Expert of. ResolutionPublish the Process for the Owner or Expert to change. Additional InformationProcess Owner or Expert changes will not show in the "Processes I Own" list and the new Owner or Expert will not have rights to edit the Process until the Process has been published.  

IssueWhen updating a Nintex Promapp Process Timeframes the timeframe may not save properly. ResolutionFollowing changing the timeframe tab:Tab or click out of the timeframe box Save the Process Refresh the page to ensure the change has remained 

IssueWhen using Highlight changes to compare an In Progress Nintex Promapp Process with additional groups, it may show the additional groups as removed (highlighted red and crossed out). ResolutionAlthough the additional groups are shown as removed, on publishing the additional groups remain properly linked.   Additional InformationThis is a known defect. 

IssueThe Contact Support live chat window does not open after the Loading message goes away ResolutionThere is a slight pause while it gathers information from your Nintex Promapp session to help our support agents.  This seems to take slightly longer in Firefox than in other browsers.  Wait some extra time, and if it still hasn't opened, chose a different browser.Alternatively email Nintex support using support@nintex.com.  

IssueDocuments attached to a Process may not open in the edit tab, however they will open from the Procedure tab ResolutionThe Documents may have been previously linked and updated to a new location, or have now been uploaded to Promapp rather than linked.Where the Process hasn't been published since the change, the edit view shows the old information for the Process.  Publish the Process to get the edit view into line with the Document and Procedure views. 

IssueThe following error may occur when attempting to save a Process that has a Risk Treatment attached to one of the Activities:An unknown error has occurred. Contact your Promaster.   ResolutionGo to the Risk Treatment in the Risk Register and edit it Change the Process the Risk Treatment is linked to & save Change the Risk Treatment to link back to the correct Risk Treatment & saveThis should restore the link and allow the Process to be saved.   

IssueProcesses that are linked in a Decision link are showing on the Process map and in the Procedure view as Unassigned ResolutionEdit the Decision link and assign a role to the Process in the Decision Link 

IssueSome Processes may be missing from the Process Hits report ResolutionWhere a date filter has been set, the Processes with no hits during the set time period will not be included in the report.   

IssueFilters that have been applied are not sticking when navigating to a different part of a Nintex Promapp site and then returning again. ResolutionEnsure that your Browser session has not expired.Filters should stick if you leave one part of theNintex  Promapp site (e.g. Improvements add on) and then return to it within the same Browser session the same filters should be selected.  Shutting your Browser down or logging out of Nintex Promapp the filters will be removed.   

IssueActivity Numbers in Nintex Promapp may appear to be numbered incorrectly or missing numbers as shown in the image provided below: ResolutionChange the role in the activity that does not have a number from Non Display to Unassigned or another role that is appropriate.   Additional InformationThe Non Display role is used when the activity is not part of the process flow - and in turn shouldn't be shown on the map - sometimes this is used to provide keywords or other information.   

IssueThe Linked Documents and Weblinks report does not show any Linked Documents or Weblinks attached in unpublished (0.x versions) Processes. ResolutionThe Linked Document and Weblinks report only includes Published Processes.  Any Linked Documents and Weblinks included in Unpublished Processes will not be included in the report.   

IssueThe following error will be recieved when trying to open a linked video.Media error: Format(s) not supported or source(s) not found Error CodeMedia error: Format(s) not supported or source(s) not found ResolutionFind the location of the video you wish to attach and update it in the document library.  Additional Informationif this does not work, Update the Windows Media Feature Pack and also check for any updates on your machine.