Archive: Nintex for Office 365 Knowledge Articles

 When browsing to Nintex Forms for O365, a blank page logs with the following message:"An error occurred. Contact your site administrator to update the app." RESOLUTION:Configure your browser to allow Third-Party Cookies. For example, in Google Chrome: 1. Navigate to settings by selecting the ellipses on the top right the browser. 2. Select 'Privacy and security’3. Expand ‘Cookies and other site data’4. Check Allow all cookies.Error Code:"An error occurred. Contact your site administrator to update the app." Additional InformationIf using a macOS device (i.e. Macbook), you may need to also need to enable cookies in Safari > Settings > Privacy, even if you’re not using Safari. Cookies created by Nintex Forms for Office 365 are considered Third-Party Cookies. Enabling 'Block third-party Cookies' prevents a device from authenticating into SharePoint Online. This issue is not unique to certain operating systems or browsers as it can be replicated across various devices and browsers w

IssueAfter the license has been renewed, the Nintex Apps does not show up under App You Can Add in the all SharePoint Site within the tenancy.  ResolutionGo To SharePoint Store Search for Nintex Apps Click the button RENEW for the Nintex Apps in the SharePoint Store.  

ISSUEWhen opening or running a Nintex Task Form, the following error might occur:The form is referencing a field that does not exist. Please notify the form designer.ERROR CODEThe form is referencing a field that does not exist. Please notify the form designer.RESOLUTIONUse Runtime Function "isNullOrEmpty" to check the value of "TaskOutcome". For instance: isNullOrEmpty(TaskOutcome). Make sure the "TaskOutcome" control has a default value If "isNullOrEmpty" does not apply. When the field "Default value source" in "Task Outcome" choice control setting has been set to "Specify default value", make sure that "Default value" is not blank/empty.  The end user can populate this with double quotes/speech marks and space i.e (" ")  This is based on the business requirement of not having any value set on the outcome. Ensure that when using a workflow variable that is connected to a control, if the variable name is changed you must re-bind the variable to control.ADDITIONAL INFORMATIONThere are

IssueWhen clicking a submit button that has a redirect URL configured, the following error may occur: Server Error in '/' Application. ________________________________ Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.  ResolutionVerify the button configuration for 'redirect URL' value is in plain text and does not have a hyperlink URL. For example:Valid value: https://site_url/siteAInvalid value : https://site_url/siteA 

IssueWhen a responsive form has a confirmation message and redirects to a specified URL, the form will hang when using the Save button within the ribbon of the form. ResolutionThis is a known defect with the current release of Nintex Forms for Office 365.Using the Save button on the form itself does not cause this behavior. 

ISSUEWhen submitting a Nintex Form, the following error occurs:The app Nintex Forms for Office 365 is out of date. Please update the app.ERROR CODEThe app Nintex Forms for Office 365 is out of date. Please update the app.RESOLUTIONReview any custom JavaScript used in the form: Remove undefined variables or references in the code to variables not used in the form Check the Javascript on the form to ensure that all parentheses () and brackets {} have been closed ADDITIONAL INFORMATIONThis can be tested by removing the custom JavaScript and publishing the form. At runtime the error will no longer occur, indicating that the issue is specifically related to the custom JavaScript.RELATED LINKS

IssueWhen creating a Connection in the Nintex Workflow Gallery in Office 365, an error window appears with:“Error creating connection. Bad Request - {"correlationId":"00000x0x-0000-xx00-x00x-00000x0000xx","code":"CM-ERR-00005","message":"Incorrect or incomplete input data. [WebTitle]","_links":null,"_embedded":null}”  Resolution-In Office 365, navigate to the App Launcher (dotted square in the top left corner) > Admin-You are now in the Microsoft 365 Admin Center. Click the > in the top left to expand the menu-Navigate to Admin Centers > SharePoint > Site Collections-Locate the Site Collection in which you are making the Connection to-Select the site and open the Properties for the site-Ensure that the 'Title' field is populated. If this is blank, you must enter a title.  Error Code“Error creating connection. Bad Request - {"correlationId":"80003c4f-0003-df00-b63f-84710c7967bb","code":"CM-ERR-00005","message":"Incorrect or incomplete input data. [WebTitle]","_links":null,"_

ISSUEWhen submit Task using Nintex Task Form, the following error might occur: Index was outside the bounds of the arrayERROR CODERESOLUTIONReview the Form to make sure all the fields are configured properly and that there is an Approve / Reject button in the Task Form.ADDITIONAL INFORMATIONRELATED LINKS

Issue When using Office 365 update Item Permission action, it give an output of the List item URL that can not be use afterward. The URL format return by the List item URL as below: ["https://site_url/Lists/list_name/DispForm.aspx?id=2"]    Resolution Convert the List item URL that has a Collection data type into single text by utilize action "Get Item From Collection".    Additional Information The details of "Get Item From Collection" can be found here.   Related Links Help file "Get Item From Collection"  

IssueWhen attempting to grant access to a workflow from within SharePoint Workflow designer for Office 365, the following error message appears: "Something Went Wrong"  ResolutionPlease follow the steps below:1. Navigate to the site URL that you are trying to trust ( e.g. https://m365x314721-cdad5d5d9abf7d.sharepoint.com/sites/HR2) 2. Navigate to Workflow App ID from Site Setting > App Permission. We need the App ID from the Workflow and NOT the Nintex Workflow. The app ID is between ms.sp.ext| and the @ symbol, for example: db8f9118-29ec-4d64-8630-521df24c9f32 (please double check and copy paste the value to make sure it is as expected) 3. Once we have the URL and the App ID, add them to the below URL, replacing the values SiteAddress and AppID with respective values.: {SiteAddress}/_layouts/15/OAuthAuthorize.aspx?client_id={AppID} &scope=AllProfiles.Read&response_type=code 4. Following the example above the combination between site URL and app id it will look like this (pl

IssueWhen submitting a Responsive Form in Office 365 using Google Chrome, the following error is presented: Resolution-Evaluate your controls that render as drop down lists-Ensure that there are no 'white spaces' following any of the choices available in this drop-down list Error CodeInvalid postback or callback argument. 

IssueAfter enabling Conditional Network Access for SharePoint Online, the Nintex Workflow and Nintex Forms for Office 365 apps will fail to function as expected:Nintex Forms presents: Error (401) Nintex Workflow presents: Oops something went wrong.  ResolutionWith Conditional access enabled apps will need to be whitelisted.Please enable the following for Internet explorer:.*.nintex.com .*.sharepoint.com .*.nintexo365.net.On SharePoint Online please whitelist the following IP's:https://www.microsoft.com/en-au/download/details.aspx?id=41653 

IssueWhen opening a Nintex Workflow for Office 365, a dialog box with the below error ,messages appears:Oops! Something went wrongAfter closing the dialog box, the user will able to open Nintex Workflow designer without any issue. ResolutionClose the error dialog box. Open Nintex Workflow designer.  Save and Publish workflow.  Additional InformationThe error only happened for a new tenancy. This error will disappear after at least 1 workflow is published.  If this error appears on a page and not a dialog box open SharePoint Online Management Shell, connect to your tenant and run the command:Set-SPOTenant -DisableCustomAppAuthentication $false To install the SharePoint Online Management Shell you can start by downloading and running the SharePoint Online Management Shell or installing the module from the PowerShell Gallery. Once installed, the module is available for use, and you do not need to install it again until you need features introduced in a later version. Thereafter run the cm

IssueWhen using multi line text box (enhanced rich text) to attach an image stored in a SharePoint library, the image is broke and appears as a black X or just blank in view and edit mode. Additional InformationThe issue has been fixed on the latest version of Nintex Workflow for Office 365 Apps that is being released by 19th September 2018. Make sure that the site has the latest version of Nintex Apps. 

IssueEven though reminders have been set for Start a Task Process action, the notifications are not being receive. ResolutionTo receive task reminders with Nintex Workflow for Office 365, you need to set the Due Date within the action configuration. If the Due Date is blank the reminders will not be sent as the workflow wouldn't know when the Task is due is actually due. Additional InformationYou can read further information and the Task action configuration options in the the help file below.Start a Task Process 

ISSUEWhen running a workflow with Office 365 update item permissions action that has configured with a Filter, this error might occurs:Unable to find list item to updateERROR CODERESOLUTIONCheck on the Filter fields and make sure there is no miss configuration on the value.  Use "contains" instead of "is equal to" to compare a value that has a blank space. ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen clicking the button "Grant Access To Workflow" as per these instruction, the following error occurs: Sorry, something went wrongThe app <GUID> does not exists.ERROR CODERESOLUTIONNavigate to the site URL that is going to be trusted. e.g. https://companyname.sharepoint.com/sites/HR Then navigate to the Workflow App ID from the workflow by following the instruction below: Go to Site Setting > Site app permissions. Find the app display name Workflow (Note : NOT NINTEX WORKLFOW). Get the value of App Identifier of the app display name Workflow. The app ID is between ms.sp.ext| and the @ symbol, for example the App Identifier is i:0i.t|ms.sp.ext|23803489e-0e9e-4fc3-a3b3-e2bd7599c5ad@a6f890769-0c2d-46f7-9480-072519e051ed. The App ID is 23803489e-0e9e-4fc3-a3b3-e2bd7599c5ad. Once we have the URL (step 1) and the App ID (step 2) , we can make a link with this format below: {SiteAddress}/_layouts/15/OAuthAuthorize.aspx?client_id={AppID}&scope=AllProfiles.Read&resp

IssueUnable to access the existing connections with the account was utilized to create the connections.Error CodeOops! Something went wrong. Unauthorized access while getting connection list    ResolutionTo resolve the issue, re-trust the Nintex workflow app following the below steps: 1. Navigate to the site contents2. Switch to classic mode of sharepoint3. Hover over the Nintex workflow app and click on the ellipsis >> then next ellipsis and clcik on permissions4. On the last line, then click on here link to trust the app. Additional Information  Related Links  

TopicWhen trying to open the workflow designer in SharePoint Online, it gets stuck loading on 'Connecting to site'.  InstructionsIn Google Chrome:1. Navigate to Settings > Privacy and security > Cookies and other site data.Note: You will find that Block third-party cookies or Block third-party cookies in Incognito are enabled. This prevents the Workflow Designer from loading.2. To allow the Workflow Designer to load, make one of the following changes:Select Allow all cookies Under Sites that can always use cookies, add [*.]sharepoint.com  Additional InformationWhile it is possible to see this occur in other browsers with similar cookie-blocking features, this most commonly occurs in Google Chrome Incognito mode. 

ISSUEWhen adding the Nintex for Office 365 apps to a SharePoint Online site, the app cannot be added and the following error occurs:You can't add this app here.ERROR CODERESOLUTIONSharePoint Online apps can only be added to sites by Site Collection administrators; increase permission level of the user account attempting to add the app, or contact a Site Collection administrator to add the app.ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen publishing a Nintex Workflow for Office 365, the follow error occurs:Error publishing workflow. Failure publishing form. Correlation ID: {GUID}Tenant ID: {GUID}Time (UTC): {Date time} ResolutionCheck all the actions within the workflow has been configured properly including the disabled ones.  Make sure that "Run If" actions have at least 1 following action afterwards.  

IssueWhen using Print to PDF in the Nintex Form for Office 365, the following error might occurs:Internal Server Error Building PDF ResolutionReview the Nintex Forms design for any images attached. All the images have to be publicly accessible. 

IssueWhen an item is created via the Create List Item action, the workflow will not be triggered even when it is configured to start on item creation. ResolutionUse the 'Office 365 Create List Item or Document Set' action instead of 'Create List Item' action.Additional InformationThis is by design and can be replicated via SharePoint Designer. SharePoint Online prevents workflows from recursively starting additional workflows. However, using the 'Office 365 Create List Item or Document Set' allows an item to be created under a set of credentials, allowing recursive workflows to be started as expected. 

IssueWhen responding to a Task in Nintex Workflow for Office 365, the following error may occur: Invalid text value. A text field contains invalid data ResolutionVerify that the approver comment contains less than 256 characters.  Add validation to Nintex Task Form to set the maximum character up to 255.  

ISSUEWhen selecting a user account during run time, the People Picker control shows a scroll bar.ERROR CODERESOLUTIONRemove the CSS class from the Formatting section of the Panel Control where the People Picker control is located.ADDITIONAL INFORMATIONRELATED LINKS