Archive: Nintex for Office 365 Knowledge Articles

IssueAfter the license has been renewed, the Nintex Apps does not show up under App You Can Add in the all SharePoint Site within the tenancy.  ResolutionGo To SharePoint Store Search for Nintex Apps Click the button RENEW for the Nintex Apps in the SharePoint Store.  

IssueWhen a responsive form has a confirmation message and redirects to a specified URL, the form will hang when using the Save button within the ribbon of the form. ResolutionThis is a known defect with the current release of Nintex Forms for Office 365.Using the Save button on the form itself does not cause this behavior. 

 When browsing to Nintex Forms for O365, a blank page logs with the following message:"An error occurred. Contact your site administrator to update the app." RESOLUTION:Configure your browser to allow Third-Party Cookies. For example, in Google Chrome: 1. Navigate to settings by selecting the ellipses on the top right the browser. 2. Select 'Privacy and security’3. Expand ‘Cookies and other site data’4. Check Allow all cookies.Error Code:"An error occurred. Contact your site administrator to update the app." Additional InformationIf using a macOS device (i.e. Macbook), you may need to also need to enable cookies in Safari > Settings > Privacy, even if you’re not using Safari. Cookies created by Nintex Forms for Office 365 are considered Third-Party Cookies. Enabling 'Block third-party Cookies' prevents a device from authenticating into SharePoint Online. This issue is not unique to certain operating systems or browsers as it can be replicated across various devices and browsers w

ISSUEWhen submit Task using Nintex Task Form, the following error might occur: Index was outside the bounds of the arrayERROR CODERESOLUTIONReview the Form to make sure all the fields are configured properly and that there is an Approve / Reject button in the Task Form.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen opening or running a Nintex Task Form, the following error might occur:The form is referencing a field that does not exist. Please notify the form designer.ERROR CODEThe form is referencing a field that does not exist. Please notify the form designer.RESOLUTIONUse Runtime Function "isNullOrEmpty" to check the value of "TaskOutcome". For instance: isNullOrEmpty(TaskOutcome). Make sure the "TaskOutcome" control has a default value If "isNullOrEmpty" does not apply. When the field "Default value source" in "Task Outcome" choice control setting has been set to "Specify default value", make sure that "Default value" is not blank/empty.  The end user can populate this with double quotes/speech marks and space i.e (" ")  This is based on the business requirement of not having any value set on the outcome. Ensure that when using a workflow variable that is connected to a control, if the variable name is changed you must re-bind the variable to control.ADDITIONAL INFORMATIONThere are

IssueWhen clicking a submit button that has a redirect URL configured, the following error may occur: Server Error in '/' Application. ________________________________ Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.  ResolutionVerify the button configuration for 'redirect URL' value is in plain text and does not have a hyperlink URL. For example:Valid value: https://site_url/siteAInvalid value : https://site_url/siteA 

IssueWhen attempting to delete a workflow in SharePoint Online, the workflow does not delete and the page displays "Deleting Workflow..." indefinitely. ResolutionThis issue can occur if there is a retention policy in place.  Adjusting the retention policy will allow the workflow to be deleted.If adjusting the retention policy does not resolve the issue contact Microsoft Support for troubleshooting and resolution. Additional InformationNintex does not have access to the SharePoint infrastructure for SharePoint Online and cannot troubleshoot or resolve this issue.  Related LinksOverview of retention policies 

IssueWhen publishing a Nintex Workflow for Office 365, the follow error occurs:Error publishing workflow. Failure publishing form. Correlation ID: {GUID}Tenant ID: {GUID}Time (UTC): {Date time} ResolutionCheck all the actions within the workflow has been configured properly including the disabled ones.  Make sure that "Run If" actions have at least 1 following action afterwards.  

IssueWhen an item is created via the Create List Item action, the workflow will not be triggered even when it is configured to start on item creation. ResolutionUse the 'Office 365 Create List Item or Document Set' action instead of 'Create List Item' action.Additional InformationThis is by design and can be replicated via SharePoint Designer. SharePoint Online prevents workflows from recursively starting additional workflows. However, using the 'Office 365 Create List Item or Document Set' allows an item to be created under a set of credentials, allowing recursive workflows to be started as expected. 

ISSUEWhen selecting a user account during run time, the People Picker control shows a scroll bar.ERROR CODERESOLUTIONRemove the CSS class from the Formatting section of the Panel Control where the People Picker control is located.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen responding to a task and updating the list item properties using Nintex Task Form for Office 365, the list item properties do not get updated.ERROR CODERESOLUTIONReset the Nintex Task Form.ADDITIONAL INFORMATIONThe issue is because the Form created by importing a List Form. RELATED LINKS

TopicWhen using a Web Request action an error may occur when running the workflow. SolutionSome web services or API's do not require a Body in the request as all information is passed in the URL but the Web Request action does need something in the Body even though this section of the action configuration is not starred as mandatory. Adding the content type to the field will resolve the issue even though the content may be ignored by the web service or API. Additional InformationIn general, any error in O365 that has a field name in between square brackets e.g. [Field] means there is an issue with that field.  Sometimes the field name is obvious and other times it is not. Read the error to determine the issue.  In this example the field is empty "null" but other errors may be in regards to the syntax of the information provided in the field. Error MessageSome parameters failed the validation check. - [InputFileContent] : The parameter or the parameter value is null. 

IssueUnable to access the existing connections with the account was utilized to create the connections.Error CodeOops! Something went wrong. Unauthorized access while getting connection list    ResolutionTo resolve the issue, re-trust the Nintex workflow app following the below steps: 1. Navigate to the site contents2. Switch to classic mode of sharepoint3. Hover over the Nintex workflow app and click on the ellipsis >> then next ellipsis and clcik on permissions4. On the last line, then click on here link to trust the app. Additional Information  Related Links  

ISSUEWhen viewing the workflow status column, workflow progress is not displayed.ERROR CODERESOLUTIONExport all workflows on the list to a secure location. Recreate the list. Import all workflows and publish the workflows.ADDITIONAL INFORMATIONThis issue is caused by using a list template that had the workflow status column already created before the list was saved.RELATED LINKS

IssueWorkflow suspends with the below internal error.Error: Document generation error: Processing error. Failed to process image data Error CodeDocument generation error: Processing error. Failed to process image data ResolutionSolution 1:Specify the absolute image urlSolution 2:Reference a column that is not of type 'Hyperlink or Picture' and use a single line of text column instead.

IssueWhen loading the Nintex Responsive Form in the iOS Mobile Browser, you are receiving the error, "Please enable cookies for your browser to use the Form." You also may only see the Save | Cancel options. Error CodePlease enable cookies for your browser to use the Form ResolutionVerify the Mobile Browser View site feature is Active.  Related Linkshttps://support.nintex.com/Office_365/Forms/Error_%22Please_enable_cookies_for_your_browser_to_use_the_Form%22_for_iOS_devices 

IssueWhen trying to publish a workflow, you may receive this error."Error publishing workflow. Unable to cast object of type"... 'System.Double' to type 'System.String', or '[Microsoft.Activities.DynamicValue]' to type '[System.String]'.This is usually caused by a Set Variable action or a Math Operation where the data types do not match. The System.Double to type System.String may give you a clue where the issue lies within your workflow. ResolutionReview the workflow in question for any Set Variable actions or Math Operation actions. You will need to verify there are no mismatched data types, i.e. Integer to String, in your actions. 

ISSUEWhen opening a Form in Designer, an error similar to the following might occur:'[]', Hexadecimal value 0x13, is an invalid character. Line 124, position 28653.ERROR CODERESOLUTIONOPTION 1Re-create the affected list from the template (save list as a template).  Rebuild or import the backup Form file to the new listOPTION 2Find where the Form is located in the Office 365 environment and delete the Form by referring this article here.  Rebuild or import the Nintex Form, from a backup file.ADDITIONAL INFORMATIONRELATED LINKS

Issue When using Office 365 update Item Permission action, it give an output of the List item URL that can not be use afterward. The URL format return by the List item URL as below: ["https://site_url/Lists/list_name/DispForm.aspx?id=2"]    Resolution Convert the List item URL that has a Collection data type into single text by utilize action "Get Item From Collection".    Additional Information The details of "Get Item From Collection" can be found here.   Related Links Help file "Get Item From Collection"  

IssueAfter enabling Conditional Network Access for SharePoint Online, the Nintex Workflow and Nintex Forms for Office 365 apps will fail to function as expected:Nintex Forms presents: Error (401) Nintex Workflow presents: Oops something went wrong.  ResolutionWith Conditional access enabled apps will need to be whitelisted.Please enable the following for Internet explorer:.*.nintex.com .*.sharepoint.com .*.nintexo365.net.On SharePoint Online please whitelist the following IP's:https://www.microsoft.com/en-au/download/details.aspx?id=41653 

IssueWhen opening a Nintex Workflow for Office 365, a dialog box with the below error ,messages appears:Oops! Something went wrongAfter closing the dialog box, the user will able to open Nintex Workflow designer without any issue. ResolutionClose the error dialog box. Open Nintex Workflow designer.  Save and Publish workflow.  Additional InformationThe error only happened for a new tenancy. This error will disappear after at least 1 workflow is published.  If this error appears on a page and not a dialog box open SharePoint Online Management Shell, connect to your tenant and run the command:Set-SPOTenant -DisableCustomAppAuthentication $false To install the SharePoint Online Management Shell you can start by downloading and running the SharePoint Online Management Shell or installing the module from the PowerShell Gallery. Once installed, the module is available for use, and you do not need to install it again until you need features introduced in a later version. Thereafter run the cm

IssueWhen using Print to PDF in the Nintex Form for Office 365, the following error might occurs:Internal Server Error Building PDF ResolutionReview the Nintex Forms design for any images attached. All the images have to be publicly accessible. 

IssueWhen looking up a list with the List Lookup control on a Nintex Form and a Source View is specified only 30 items are shown in the control even though the Advanced section of the control settings specifies an item limit of 2000 by default. ResolutionIn SharePoint modify the List View that is specified as the Source View in the List Lookup control and go to Item Limit.  Increase the limit to the desired setting. Additional InformationWhen specifying a Source View in the List Lookup control the List View settings override the item limit specified in the advanced section of the List Lookup control. 

ISSUEWhen clicking the button "Grant Access To Workflow" as per these instruction, the following error occurs: Sorry, something went wrongThe app <GUID> does not exists.ERROR CODERESOLUTIONNavigate to the site URL that is going to be trusted. e.g. https://companyname.sharepoint.com/sites/HR Then navigate to the Workflow App ID from the workflow by following the instruction below: Go to Site Setting > Site app permissions. Find the app display name Workflow (Note : NOT NINTEX WORKLFOW). Get the value of App Identifier of the app display name Workflow. The app ID is between ms.sp.ext| and the @ symbol, for example the App Identifier is i:0i.t|ms.sp.ext|23803489e-0e9e-4fc3-a3b3-e2bd7599c5ad@a6f890769-0c2d-46f7-9480-072519e051ed. The App ID is 23803489e-0e9e-4fc3-a3b3-e2bd7599c5ad. Once we have the URL (step 1) and the App ID (step 2) , we can make a link with this format below: {SiteAddress}/_layouts/15/OAuthAuthorize.aspx?client_id={AppID}&scope=AllProfiles.Read&resp

IssueWhen using multi line text box (enhanced rich text) to attach an image stored in a SharePoint library, the image is broke and appears as a black X or just blank in view and edit mode. Additional InformationThe issue has been fixed on the latest version of Nintex Workflow for Office 365 Apps that is being released by 19th September 2018. Make sure that the site has the latest version of Nintex Apps.