Archive: Nintex for Office 365 Knowledge Articles

IssueWhen attempting to delete a workflow in SharePoint Online, the workflow does not delete and the page displays "Deleting Workflow..." indefinitely. ResolutionThis issue can occur if there is a retention policy in place.  Adjusting the retention policy will allow the workflow to be deleted.If adjusting the retention policy does not resolve the issue contact Microsoft Support for troubleshooting and resolution. Additional InformationNintex does not have access to the SharePoint infrastructure for SharePoint Online and cannot troubleshoot or resolve this issue.  Related LinksOverview of retention policies 

ISSUEWorkflow suspends when using the "Query List" or "Office 365 Query List" actions to query a list that contains more than 5000 items. ERROR CODEThe attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator.   RESOLUTIONIn an effort to increase the performance of the query, create an index on the list column on which the filter is being applied. 1. Identify the column which the query is being filtered on  2. On the list which is to be queried, navigate to List Settings > Indexed Columns (located under the list of all list columns) > Create a new index. 3. Select the previously identified column in the drop down menu for 'Primary column for this index'. Click 'Create'.  3. Execute your workflow and check the results in the workflow history.Note: The result below is from a 'Log in History List' action capturing a variable that contains the number of items returned from the query. This will not appear by default. ADDITIONAL INFORMA

IssueWhen using multi line text box (enhanced rich text) to attach an image stored in a SharePoint library, the image is broke and appears as a black X or just blank in view and edit mode. Additional InformationThe issue has been fixed on the latest version of Nintex Workflow for Office 365 Apps that is being released by 19th September 2018. Make sure that the site has the latest version of Nintex Apps. 

IssueWhen submitting a Responsive Form in Office 365 using Google Chrome, the following error is presented: Resolution-Evaluate your controls that render as drop down lists-Ensure that there are no 'white spaces' following any of the choices available in this drop-down list Error CodeInvalid postback or callback argument. 

ISSUEWhen running a workflow containing a Task action, the following error might occur:Details: An unhandled exception occurred during the execution of the workflow instance. Exception details: System.ArgumentException: AssignedTo at System.Activities.Statements.Throw.Execute(CodeActivityContext context) at System.Activities.CodeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager) at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation) Exception from activity Throw If Sequence NintexActivities.WorkflowXaml_{GUID} [Task action name] ERROR CODEDetails: An unhandled exception occurred during the execution of the workflow instance.  Exception details: System.ArgumentException: AssignedTo at System.Activities.Statements.Throw.Execute(CodeActivityContext context) at System.Activities.CodeActivity.InternalExecute(ActivityInst

IssueWhen running a workflow that contains a run-if action, the workflow might fail with internal status errors describing issues with boolean operator. ResolutionOpen the failing Run-If action. Select a different field in the list lookup. Save the action. Open the failing Run-If action again. Select the Yes or No choice field. Enter 'Yes' or 'No' in the value filter. 

IssueWhen click a Save button in Nintex Form for Office 365, the Form is submitting an HTML string to one of the list column that has data type string and has a default value.   ResolutionVerify the control setting button and make sure the configuration of Advanced > Connected to is Not Connected.  

IssueWhen using a Responsive Task Form in Nintex Form for Office 365, with a disabled single line text control that has a number value, the number is divided by 1000 during task form submission. This issue only occurs if the control disabled is via control setting. For example: Initially the value on this single line text control is 5000, and since this control is disabled, via control setting, when the user opens the Task Form, the user is unable to modify the value. The user then chooses the Outcome of the Task and clicks Submit. As the result, now the single line text control value is changed from 5000 to 5.  ResolutionDisabled the control via Rule and not via control setting. 

 ISSUEWorkflow suspends when attempting to send an email to SharePoint group. ERROR CODEDetails of last request: HTTP Forbidden to {SiteURL}/_api/sp.utilities.utility.SendEmail Access Denied. You do not have permission to perform this action or access this resource. RESOLUTIONIn the site from which the workflow is running, open the Site Settings. Under Users and Permissions, navigate to People and groups. From the groups on the left-hand side of the window, select the SharePoint group where the email is being sent. Select Settings at the top of the group list, and then select Group Settings from the drop-down menu. Change Who can view the membership of the group? from Group Members to Everyone. Click OK. Run the workflow again. ADDITIONAL INFORMATIONIf the user account initiating the workflow instance is not a member of a SharePoint group, the workflow will not be able to view the group membership and resolve recipients. Any workflow action referring to a SharePoint group in which the

TopicThis article is applicable to the new Office 365 Tenants that were created after August 25, 2020.   When trying to open Nintex Workflow for Office 365 Designer this error may occur:"Oops... something went wrong. Please visit status.nintex.com for the latest status or contact your system administrator to check the health of your Office 365 tenancy"  InstructionsResolution 1:Run this script in SharePoint Online Powershell:Set-SPOTenant -DisableCustomAppAuthentication $false Reference: https://docs.microsoft.com/en-us/sharepoint/troubleshoot/workflows/nintex-workflow-fails-to-start Resolution 2:Grant the "Nintex Workflow for Office 365" App Trust. This required Global Administrator permission.  Steps:Get the Nintex Workflow for Office 365 App Identifier Navigate to the Root Site that has Nintex Workflow for Office 365 is installed. Then navigate Site Setting > Site App Permission. On this page, the app permissions will be displayed for all apps on your site. Copy the client sect

IssueWhen viewing a form, check boxes in the list lookup column might appear blank when no other changes were made to the form.Resolution1. Upgrade to the newest version of Nintex Forms.2. Test the same list again after upgrading.

IssueError "Unable to update XML. An error occurred while parsing EntityName. Line 1, position 116" occurs when updating XML by using Update XML action if the special characters such as an ampersand "&", less-than sign "<" or greater-than sign ">" are included. ResolutionEncode the special characters such as ampersand "&" to "&amp", less-than sign "<" to "<", greater-than sign ">" to ">". Error CodeUnable to update XML. An error occurred while parsing EntityName. Line 1, position 116 

SUMMARYA mail-enabled security group is not receiving notifications when the group is a recipient of an email within the 'Send an Email' action. Individual users on the BCC or CC line are receiving these notifications. The workflow will run through without error. SOLUTIONUse one of the following methods to configure Exchange Admin Center for this account:Select the option to accept mail from "Senders inside and outside of my organization". Add individual senders to the approved senders list. The users named on this list will be the only ones who can send to the group, so be cautious if you require multiple people within the org to send to this SG. Additionally, the following accounts will need to be included: reply@workflownotification.com no-reply@sharepointonline.com

IssueWhen trying to add an attachment into a form within a workflow in Office 365, the new comments don't appear and delete that comments that appeared in the comment history section that appeared before. ResolutionResolution steps:1- Go to List Settings2- Choose the column "multiple line of text" type and change the "Append Changes to Existing Text" into No in order to avoid clearing off any comments and/or attachments added.  

IssueWhen connecting to a database or running an Execute SQL action, the following error occurs:HTTP InternalServerError to https://<domain>.sharepoint.com/<GUIDs>Correlation Id: <GUID>Instance Id: <GUID>Invalid text value.A text field contains invalid data. Please check the value and try again. ResolutionEnsure the Connection String is properly formatted, contains no typographical errors, and is not pointing to a server with a private IP address. Error CodeHTTP InternalServerError to https://YOURDOMAIN.sharepoint.com/ Correlation Id: Instance Id: Invalid text value. A text field contains invalid data. Please check the value and try again. Related LinksConnection String TesterPrivate IPv4 address spaces Wikipedia article 

ISSUEWhen opening Nintex Forms, the following error occurs:Index was outside the bounds of the arrayERROR CODERESOLUTIONReview all site column names and remove any special characters, for example: / : * ? " # % < > |, two consecutive periods (..), or special characters such as a tab.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen attempting to run a workflow that was imported from another list, the workflow suspends part way through and the following error occurs:Details: An unhandled exception occurred during the execution of the workflow instance. Exception details: System.ArgumentNullException: Value cannot be null.ERROR CODERESOLUTIONWithin the actions inside of the workflow designer verify that all required fields still contain data. If any required fields are empty, re-enter the appropriate value into the field.  The action with the field in question can often be determined by specifics at the end of the the error message returned from Workflow Manager.ADDITIONAL INFORMATIONThis error can also present as "An unhandled exception occurred during the execution of the workflow instance" with no null value error.  In this case check the stack trace in the internal status to verify which action type is causing the error and verify that the references for those actions are not returning null values.REL

IssueWhen using Nintex workflow tasks and using Lazy approval emails can take a long time to send.- As an additional symptom you may receive an “access denied” when approving or denying a task.     ResolutionPlease ensure you have granted Nintex Workflow access to User profile services in the O365 site.Go to your Site -> List ->  Nintex workflow gallery - > *top-right* cog icon -> "Administration Settings" -> Grant Access to Workflow -> Trust the appYou should not need to republish any current workflows.   Additional Informationhttp://help.nintex.com/en-US/o365/o365/O365WorkFlow/Admin/AccessingtheTenantAdministrationSettingsdialogbox.htm Related Linkshttp://help.nintex.com/en-US/o365/o365/O365WorkFlow/Admin/AccessingtheTenantAdministrationSettingsdialogbox.htm 

ISSUEWhen viewing the workflow status column, workflow progress is not displayed.ERROR CODERESOLUTIONExport all workflows on the list to a secure location. Recreate the list. Import all workflows and publish the workflows.ADDITIONAL INFORMATIONThis issue is caused by using a list template that had the workflow status column already created before the list was saved.RELATED LINKS

ISSUEWhen lazy approval is utilized, the task in SharePoint stays in a "Not Started" status, and the workflow doesn't move forward. When attempting to approve the task again, an email saying, "This task no longer requires you to respond. The task has already been completed." is received.ERROR CODERESOLUTIONOpen the Existing Workflow. Click on the Workflow Settings. Scroll down to the Task List section. Select "create new" from the drop-down menu. Enter in the new task list name. Save the Workflow settings, Publish the Workflow.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen selecting a user account during run time, the People Picker control shows a scroll bar.ERROR CODERESOLUTIONRemove the CSS class from the Formatting section of the Panel Control where the People Picker control is located.ADDITIONAL INFORMATIONRELATED LINKS

Issue When update a value to an a list column, you will get get the following error "A text field contains invalid data”   Resolution Your list column may be Single Line Text. When changed to Multiple Line Text the workflow will resume and complete as normal.  

ISSUEWhen running a workflow that contains an "Assign a task" action, the workflow might hang on that action and not report any error, even if the user account is valid.ERROR CODERESOLUTIONReview regular expressions for a string field that is empty or has a NULL value and add a "Run If" action so the regular expression runs only if the String value input is not empty. ADDITIONAL INFORMATIONThis issue occurs when the "String" field of a "Regular Expression action" contains a value that is NULL or empty.RELATED LINKS

IssueWhen loading the Nintex Responsive Form in the iOS Mobile Browser, you are receiving the error, "Please enable cookies for your browser to use the Form." You also may only see the Save | Cancel options. Error CodePlease enable cookies for your browser to use the Form ResolutionVerify the Mobile Browser View site feature is Active.  Related Linkshttps://support.nintex.com/Office_365/Forms/Error_%22Please_enable_cookies_for_your_browser_to_use_the_Form%22_for_iOS_devices 

ISSUEWhen opening a Nintex Form with a calculated control and a IF runtime function, the following error occurs:An embedded page at formso365.nintex.com says The form is reporting the following Errors: If is not definedERROR CODEIf Is Not DefinedRESOLUTIONThe IF function is a native SharePoint function. Contact Microsoft support for issues related to native functions.ADDITIONAL INFORMATIONThe following steps can be used to verify that issues with the IF function are not specific to Nintex Forms:On the affected list, create a calculated column on the list. Add the following formula: =if(1>2,"true","false") If this fails, it indicates a site-wide issue with the IF function.RELATED LINKSCalculated Field Formulas