Archive: Nintex for Office 365 Knowledge Articles

ISSUEWhen saving a Nintex Workflow in Office 365, the following error might occur: Variable - dispose : TypeError: Object expectedERROR CODEVariable - dispose : TypeError: Object expected errorRESOLUTIONAs a tenant administrator, click the gear icon on the top right of the Nintex Workflow Designer window. Click Grant Access to Workflow.ADDITIONAL INFORMATIONFor more information, see Assign a task action for Nintex Workflow for O365 throws error on save.RELATED LINKS

IssueWhen attempting to open a form after an item was submitted, the follow error occurs: An embedded page at formso365.nintex.com - An error occurred during an Ajax call. Resolution Find either the current GUID of the form, or the list GUID (ID) Navigate to https://SiteURL/NintexFormXML/ Identify the form xml here that is associated with your list. These items use the naming structure `FormID_ListID` (edited) Click the ellipses by the form associated with the list and select version history. Restore the previous version of the form (Note: you may need to roll back further versions if multiple versions of the XML are corrupt). Navigate back to the list where the issue occurred. Open the forms designer to ensure the issue is resolved. Error CodeAn embedded page at formso365.nintex.com - An error occurred during an Ajax call. Additional InformationThe root cause of this issue is currently unknown.  The reason for the AJAX error is due to the XML located in the NintexFormXML library bein

ISSUEWhen using a customized Nintex Form within Office 365, the form might have an initial load time of 15 seconds or more.ERROR CODERESOLUTIONAs all custom forms are unique, here are some of the most common fixes for long load times with Office 365 Forms:Reduce the number of controls. Make sure that all of the controls that are on the form are needed, and if there are any that were there for testing purposes, remove them. Reduce the number of rules. Review the rules that are being used on the form, and if there are several rules that accomplish the same outcome, reduce the duplicate rules and apply the single rule to multiple controls on the form. Break the form into multiple forms with redirects. If the form has logical break points, separate it into multiple forms, and use redirects to move the end user to the next stage of the form.ADDITIONAL INFORMATIONRELATED LINKS

Issue When creating a Excel Spreadsheet, using a Create List Item action, the Excel spreadsheet does not open, and shows the error:"We are sorry, we could not open your workbook. It's possibly corrupt or using a file format that is not supported."  ResolutionThis is an underlying issue with the Sharepoint platform and also occurs with a Sharepoint Designer Workflow action: "Create List Item"As an alternative, use the O365 action “Office 365 Upload File" 

IssueWhen using a web part in a Nintex form, the web part might fail to load with the following error:Sorry, we had some trouble accessing your site. ResolutionIn Internet Explorer, go to Options > Security and add the following entries to the Trusted Sites:  *.microsoftonline.com  https://auth.nintex.com       

IssueWhen a user clicks on a URL for a Nintex Form in SharePoint Online in Internet Explorer, an error page states 'The query string "redirect_uri" is missing or invalid'. ResolutionUse the Classic SharePoint 'New Item' URL in your Web Part:Navigate to your list where your Nintex Form is published. Select 'Return to classic SharePoint' (bottom left) Right-click 'New Item' Select 'Copy Shortcut' You now should have a URL that looks like: https://tenant.sharepoint.com/sites/MySite/_layouts/15/listform.aspx?PageType=8&ListId=%7BD82805CA%2D30A3%2D4CFD%2D941C%2D76EF40AF62E7%7D&RootFolder= Place this URL in your Web Part Error CodeThe query string "redirect_uri" is missing or invalid Additional InformationThis issue most commonly occurs when clicking on a Nintex Form URL that is stored in a Web Part in SharePoint Online. Using the Classic SharePoint 'New Item' URL allows SharePoint Online to navigate to the 'New Item' form which automatically redirects to your published Nintex Form,

IssueWhen creating a form in Nintex Forms for Office 365 designer, using Chrome browser, and clicking the Create Column icon from the ribbon, the dialog window to create the column is blank. ResolutionUse another browser, such as Internet Explorer or Firefox. Additional InformationThis issue occurs due to an update in Chrome: Version 60.0.3112.113 (Official Build) (64-bit) 

IssueWhen publishing a Nintex Workflow the error "The workflow name is used elsewhere on this site. Please choose another name.” occurs.When looking through the site there is no existing workflow with the name that is being used when publishing. Error CodeThe workflow name is used elsewhere on this site. Please choose another name. ResolutionSolution 1.Empty the SharePoint recycle bin.Publish workflow.Solution 2.Log into the Site of the O365 tenant with SharePoint Designer.From the Objects tab in SharePoint Designer click Workflows.Find the Workflow with the name that you are wanting to use and delete it.Publish your workflow. Additional InformationThis issue can occur when a list has a Nintex Workflow published on it and the list is deleted without deleting the workflow from the gallery first.This same error will occur when creating a workflow with SharePoint Designer as the error is coming from SharePoints Workflow Manager and not Nintex. 

ISSUEWhen opening Nintex Forms, the following error occurs:Index was outside the bounds of the arrayERROR CODERESOLUTIONReview all site column names and remove any special characters, for example: / : * ? " # % < > |, two consecutive periods (..), or special characters such as a tab.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen trying to save a SharePoint Online site with the Nintex for Office 365 apps installed, the save process fails and the following error occurs:Sorry, something went wrong.  Sorry, this site can't be saved as a template. It contains apps that don't work in templates:Nintex Workflow for Office 365Nintex Forms for Office 365ERROR CODERESOLUTIONRemove the Nintex for Office 365 apps from the SharePoint Online siteNote: With the introduction of the New View Mode in SharePoint Online, it will be necessary to change the view of Site Contents to Classic in order to remove the Nintex for Office 365 appsSave the site as a template Create new site with the saved template Add the Nintex for Office 365 apps back to the SharePoint Online siteADDITIONAL INFORMATIONRELATED LINKS

IssueNumbers entered in Nintex form are being registered with comer in SharePoint when the Nintex form control is connected to a SharePoint column with the “Number” data typeThis is for all platforms of Nintex Form and SharePoint  ResolutionThis is a know issue in SharePoint, this is not a Nintex issue.There are workarounds1, Use a text column and not an number column data type2, Create a calculated column and use the formula = TEXT([Column Name], "0") 

IssueWhen a Nintex Form List Lookup control is connected to a Single Lines of Text SharePoint column and an item is created using Quick Edit the control is blank on the Nintex Form. ResolutionThis is expected behavior.  Additional InformationWhen a Nintex Form List Lookup control is linked to a Single Lines of Text SharePoint column the ID of the looked up item is recorded in the Nintex hidden NFFormData column when the form is submitted.If the column in SharePoint is updated via Quick Edit or via a Workflow then the NFFormData column is not updated so it is not reflected on the form. 

ISSUEWhen a workflow is started in terminates immediately with the error Another instance of the same workflow with the same ActivationInfo is currently executing. Its instance id is "{workflowInstanceID}" However no running instance on the workflow is shown in the workflow status page.ERROR CODERESOLUTIONMake a note of the "workflowInstanceID" in the error message and Append the below url to the site URL which will get workflow status page. Use "End Workflow" button on this page to stop the workflow instance. http://{Weburl}/_layouts/15/WrkStat.aspx?List={ListGuid}&WorkflowInstanceName={WorkflowInstanceID} where ListGuid is the ListGUID of the list where issue occurs and workflowinstanceID is the workflow instance ID referenced in the error message. ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen modifying a component workflow, the following error occurs intermittently: ResolutionThis was a defect which was resolved on 18th July 2018 

IssueWhen using Nintex workflow tasks and using Lazy approval emails can take a long time to send.- As an additional symptom you may receive an “access denied” when approving or denying a task.     ResolutionPlease ensure you have granted Nintex Workflow access to User profile services in the O365 site.Go to your Site -> List ->  Nintex workflow gallery - > *top-right* cog icon -> "Administration Settings" -> Grant Access to Workflow -> Trust the appYou should not need to republish any current workflows.   Additional Informationhttp://help.nintex.com/en-US/o365/o365/O365WorkFlow/Admin/AccessingtheTenantAdministrationSettingsdialogbox.htm Related Linkshttp://help.nintex.com/en-US/o365/o365/O365WorkFlow/Admin/AccessingtheTenantAdministrationSettingsdialogbox.htm 

IssueIn Nintex forms when using a label and populating that label with an Item property changed ToUpper and it has the ”&” character it will crash the form and error with "Reference-to-undeclared-entity-AMP" on form load.  ResolutionA fix for this defect was released in April. Update to the latest version of Nintex Forms for Office 365 app. 

IssueWhen a document is uploaded in a document library with Nintex forms, the browse button is missing from the managed metadata field.  ResolutionThe Manage Metadata control does not support browsing MMD terms when the item is opened in the pop up dialog mode. Workaround On document upload in a document library that has Nintex form published pop up dialog for new form is missing the browse feature for MMD control as it is not supported. Instead use the free text search functionality by typing the required term in the MMD field. Alternatively use the "Modern SharePoint UI" as "Modern SharePoint UI" does not open the new form in a dialog.  

IssueWhen receiving task email reminders that contains variables in the body of the email, the HTML code <href=> is displayed between the variables. ResolutionDelete, and then recreate the action in the workflow. Additional InformationThis issue occurs when content is copied and pasted from existing actions. 

ISSUEWhen opening Nintex Forms, the following error occurs:An error occured while parsing EntityName. Line 123, position 29598.ERROR CODERESOLUTIONEnsure the form is complete.  Save the list as a list template.  Create a new list with the template.  Add the form to the new list.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen adding the Nintex Workflow for Office 365 app, the following error occurs:Sorry, this app is not supported on your serverERROR CODE"Sorry, this app is not supported on your server"RESOLUTIONNavigate to:  https://<YourTenantName>-admin.sharepoint.com/_layouts/15/online/TenantSettings.aspx Scroll down to "Connected Services" Uncheck the "Block SharePoint 2013 workflows" box. Click OK to save changes.ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen opening Nintex Forms or Forms designer on a SharePoint online site collection that has a Japanese subsite, instead of the regular “Working on it” message, users are seeing Japanese characters. ResolutionManually update the Nintex Forms App to version 1.2.4.1Note:If customers are running 1.2.4.0 App with unsupported language site with the new forms services then to resolve the issue, they need to remove the 1.2.4.0 and re-Add 1.2.4.1 app. If updating from version 1.2.3.x or earlier to 1.2.4.1 the issue should be resolved without the need to remove and add the App. Error CodeThe loading text should be in English, unless you're in a Japanese environment. 

IssueWhen loading the Nintex Responsive Form in the iOS Mobile Browser, you are receiving the error, "Please enable cookies for your browser to use the Form." You also may only see the Save | Cancel options. Error CodePlease enable cookies for your browser to use the Form ResolutionVerify the Mobile Browser View site feature is Active.  Related Linkshttps://support.nintex.com/Office_365/Forms/Error_%22Please_enable_cookies_for_your_browser_to_use_the_Form%22_for_iOS_devices 

IssueWhen assigning workflow tasks no tasks are assigned.  This issue will also occur with SharePoint Designer workflows as well as Nintex Workflows. ResolutionNavigate to Site Settings > Site Permissions > Edit User Permissions and uncheck Limited Access. Related Linkshttps://community.nintex.com/message/81553-re-tasks-not-being-assigned?commentID=81553&et=watches.email.thread#comment-81553 

IssueWhen creating a new template with Document Generation action using Office 365, the following error may be displayed:'Nintex O365 Document Generation: A file with the name word.docx already exists. It was last modified by user01 on dd/mm/yyy 00:00:00' ResolutionCreate a new document library then select this library within the Document Generation action to create or select an existing template. Additional InformationThe root cause of this issue due to the document library being corrupted.  

IssueWorkflow suspends with the below internal error.Error: Document generation error: Processing error. Failed to process image data Error CodeDocument generation error: Processing error. Failed to process image data ResolutionSolution 1:Specify the absolute image urlSolution 2:Reference a column that is not of type 'Hyperlink or Picture' and use a single line of text column instead.