Automation: The Way is NOT the Goal!
IT process/task automation in the context of RPA often begins with a comprehensive analysis of the process in question. This commonly involves (but is not limited to): Walking through the entire process with the key business users Reviewing the involved application screens & UI, perhaps taking screenshots, documenting user input/clicks/decision points, etc. Reviewing process variants, dependencies & constraints (such as SLA, KPI, and so on) and how a process potentially fits into the larger picture The goal of all of this is of course to understand the process, so as to be able to automate it, efficiently. This is necessary and extremely valuable and Kryon Process Discovery makes this easier than ever before! However, the answer to the following question should override all of this at the end of the day: "What is the actual output/result of the process?".