Nintex Automation K2 Updates & Fix Packs

Issue DescriptionWhen you upgrade from K2 Five (5.3) to K2 Five (5.4), you are unable to refresh or update the OData service instance.Error Message:The following error occurs: “VALIDATION Encountered the following errors when parsing the EDMX document: UnexpectedXmlElement : The element 'html' was unexpected for the root element. The root element should be Edmx. : (2, 2)”.ResolutionThe fix is available in:K2 Five (5.4) March 2022 Cumulative Update Fix Pack 05. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 05. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you attempt to install the new Identity Sync Service on an environment with K2 Five (5.5) March Cumulative Update 2022, the installer displays an error message.Error Message:The following error occurs: “Enable New Identity Service does not support updating your version of K2”.ResolutionThe fix is available in:K2 Five (5.4) March 2022 Cumulative Update Fix Pack 05. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you set a user as back in the office using the Edit Out of Office User Popup in K2 Management, the office setting is turned off but the forwarded user can still see the current user’s work items.ResolutionThe fix is available in:K2 Five (5.4) March 2022 Cumulative Update Fix Pack 05. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 05. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you have values that contain an Apostrophe, the Autocomplete control double encodes the Apostrophe, when using set property on a SMO bound Autocomplete control, which results in the value not displaying correctly.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionThe attachment controls do not work when viewed via the K2 Workspace App when embedded on a K2Workflow user task.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you perform a reconfigure on K2 Five (5.5) March Cumulative Update 2022 Fix Pack 1, point the setup manager to a new database, or delete the KSPX entries from the HostServer.HostServerSettings table, the setup manager fails with a blocking issue.Error Message:The following error occurs: “Installer Blocking Error: System.Data.SqlClient.SqlException (0x80131904): Error %d, Level %d, State %d, Procedure %s, Line %dCannot insert duplicate key row in object 'Form.ActionItem' with unique index 'UX_Form_ActionItem_ID'. The duplicate key value is (90858d76-cf4c-47e9-9316-de0951f5ec33)”ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen the Dynamics CRM Service Instance, “Use OAuth Protocol with Static Credentials” is set to true due to the deprecation of Ws-type authentication (https://help.nintex.com/en-US/k2five/userguide/5.5/default.htm#ServiceBrokers/CRM/CRM.htm), all CRM Online related K2 SmartObject experiences intermittent slow performance issues.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen trying to configure a S4Hana Product Master A2X JSSP Service Instance and changing the Authentication to OAuth, a "SmartObject Server Exception: Error while copying content to a stream." error occurred.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you search for ‘&’ in the Picker control, it displays the results as ‘&’ instead.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you use the ‘Empty String’ function to compare against a blank value in a SQL SmartObject, it returns false. If the blank value is changed to NULL in the database, it returns correctly.ResolutionThe fix is available in:K2 Five (5.4) November 2018 Cumulative Update Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. 

Issue DescriptionWhen you use the REST Service Broker via a Custom API to modify a REST Service Instance, a timeout error occurs during the Generate SmartObject process.Error Message:The following error occurs: “10:14:58","Error","SmartObjects","10702","Error","SourceCode.SmartObjects.ServiceBroker [ExecuteSmartObject]","10702 An error occurred in the K2_Management Service Instance. System.Exception: SmartObject Server Exception: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.. SmartObject: [TestSmartObject]”ResolutionThe fix is available in:K2 Five (5.4) March 2022 Cumulative Update Fix Pack 04. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue Description When a K2 Workflow has multiple create reference or SmartObject steps that point to the same SmartObject (which contain a dot in its name and when an output mapping is renamed), a duplicate reference is created in the context browser. Resolution The fix is available in: K2 Five (5.4) March 2022 Cumulative Update Fix Pack 03.   Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you add HTML to the Rich Text Control using a font such as MS Sans Serif, which is not included in the Rich Text control instead of a font such as Segoe UI which is included, it generates gibberish when generating a PDF.ResolutionThe fix is available in:K2 Five (5.4) March 2022 Cumulative Update Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.ConsiderationsIt is important to test that the selected font displays correctly when a PDF is generated.CommentsOnly Microsoft San Serif and not MS Sans Serif can be brought through due to Microsoft Sans Serif being a TrueType font, introduced with early Windows versions. It is also a successor of MS Sans Serif (formerly Helvetica), introduced in Windows 1.0. Both of these fonts are similar in desig

Issue DescriptionWhen you have a K2 Workflow, where a SmartObject method returns a file/document, an error occurs which makes the workflow undeployable.Error Message:The following error occurs: “The SmartObject contains a property mapping that references a removed SmartObject property”.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you have custom recipient rule in your K2 Workflow task step, the "Else" recipient is set to "Originator" or whoever is in the first spot in the Recipients list.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.ConsiderationsIt is important to note after applying the fix pack, the correct results will only show after the Workflow has been deleted and reverted to the runtime version, as the recipients list needs to be regenerated.

Issue DescriptionWhen you add HTML to the Rich Text Control using a font such as MS Sans Serif, which is not included in the Rich Text control instead of a font such as Segoe UI which is included, it generates gibberish when generating a PDF.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.ConsiderationsIt is important to test that the selected font displays correctly when a PDF is generated.CommentsOnly Microsoft San Serif and not MS Sans Serif can be brought through due to Microsoft Sans Serif being a TrueType font, introduced with early Windows versions. It is also a successor of MS Sans Serif (formerly Helvetica), introduced in Windows 1.0. Both of these fonts are similar in desig

Issue DescriptionWhen attempting to convert a PDF via K2 Workflow, an error occurs.Error Message:The following error occurs: “unable to connect to the K2 PDF Converter Service.”ResolutionThe Fix is available in:K2 Five (5.4) March 2022 Cumulative Fix Pack 02 K2 Five (5.5) March 2022 Cumulative Update Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you have installed the K2 Five (5.4) March 2022 Cumulative Update and the K2 Five (5.4) March 2022 Cumulative Update Fix Pack 01, you notice that some of the tasks, which have been assigned to the users contains 2 Serial Number (SN) parameters in the Task Forms URL. When you attempt to open the URL, the following error message is displayed: Conversion failed when converting the nvarchar value [value] to data type int.ResolutionThe Fix is available in:K2 Five (5.4) March 2022 Cumulative Fix Pack 02. K2 Five (5.5) March 2022 Cumulative Update Fix Pack 03. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.

Issue DescriptionWhen you have installed K2 Five (5.5) March Cumulative Update 2022 and K2 Five (5.5) March Cumulative Update Fix Pack 01, you are unable to install the new Identity Service with the following message presented: Enabled New Identity Service does not support updating your version of K2.ResolutionThe fix is available in:Nintex Customer Central. Download the EnableNewIdentityService.exe. Run the Installer.

Issue DescriptionWhen you have a K2 Workflow with a custom workflow step, the Scalable Vector Graphics icon is missing, and an error can be seen in the browser developer tools.Error Message:The following error occurs in browser developer tools: “Cannot set property href of [object SVGUseElement] which has only a getter”ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you have the K2 Workflow designer open and you drag and drop a K2 SmartObject to the canvas from the left side toolbox, the last K2 SmartObject in the category list will appear in the Workflow step regardless of which SmartObject was dragged and dropped.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you have created a K2 Workflow with a user task step and you edit the task recipients step of the user task to contain multiple nested IF statements, you can no longer use the recipients section as it has been corrupted.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.ConsiderationsIt will be very important to clear the cache for all time and refresh using ctrl-F5 to make sure that the new code comes through. The workflow will also have to be deleted to create the runtime version (right-click, delete in Smartforms Designer only) and edited to allow the destination rules to be re-processed. Step 1:From

Issue DescriptionWhen you have a SharePoint custom list or SharePoint Document Library, and you attempt to Appify via the K2 for SharePoint App an error occurs.Error Message:The following error occurs: “Exception of type SourceCode.SmartObjects.Client.SmartObjectException' was thrown”ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you have a list view that references an Oracle table, the page count for the list view is incorrectly returned as 0 and does not display the actual page count.ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 02. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix. It is recommended to clear browser cache and refresh the page.

Issue DescriptionWhen you have installed the K2 Five (5.5) March 2022 Cumulative Update, and you attempt to rerun the K2 Five (5.5) (5.0006.1000.0) setup manager, you will receive a “Version Conflict” warning message which is expected behavior. But you are unable to select the Launch option as it just reloads the “Version Conflict” warning message each time.Error Message:The following Warning occurs: “K2 Five (5.5) (5.0006.1000.0) does not support updating the installed version of 5.0006.2100.0. A fix pack or cumulative update has been applied, launch the installer from the installed location instead”ResolutionThe fix is available in:K2 Five (5.5) March 2022 Cumulative Update Fix Pack 01. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed. Download the latest Fix Pack using the links in the table above for the version you require. Install the Fix Pack to apply the fix.