Archive: Process Manager Knowledge Articles

TopicWhere is the report 'Process hits by user' located? InstructionsThis report is now called 'Process views by user'. It will still be located under Admin > Reports.> Monitor activity and changes.

QuestionWhat video file types are supported in Nintex Promapp? Answer.flv .avi .mts .mov .wmv .asx .mp4 

QuestionCan the comments made when Saving or Publishing a Process be removed form the change log? AnswerThere is no way to remove these comments from the Change Log through the User Interface.  As time moves on and more and ore changes are made, these comments will appear further down the change log.    Additional InformationIf you there is a comment that is offensive or highly inappropriate please contact support@nintex.com. 

TopicWhat is the Process Variant Management Module? InstructionsThe Process Variant Management Module simplifies the management of process variations allowing companies to save both time and money, while enabling them to control and improve customized services and activities Additional InformationDoes the Process Variant Management Module cost more?Yes an additional license fee is charged if your organisation wants to use the Process Variant Management Module. Please contact your Customer Success Manager or support@nintex.com for more information.

QuestionCan you provide documentation on how to Manage Roles & Responsibilities in Nintex Promapp AnswerMinimode | Promapp 

QuestionWhere do we find out what was done in the latest update? AnswerYou can view the latest release notes under Help > Release Notes.  Additional InformationRelease notes: https://community.nintex.com/t5/Release-Notes/Promapp-v4-5-11-Release-Notes-July-2019/ta-p/95304 

TopicWho can Publish a Nintex Promapp Process in Publish Only mode? InstructionsAny user that can edit the Process can publish the Process in Publish Only mode.  This may include:Owner & Expert of the Process Named Process editors for the group Process Group Champions Business Analysts PromastersAdditional InformationIf you would like more control over who can Approve and Publish a Process, you may be interested in our Process Approval Add-on: https://www.promapp.com/what-is-promapp/process-approval/ 

QuestionWho can request changes to the action plan & close the Improvement?  AnswerThe Improvement Portfolio Manager is the person who can request changes to an Action Plan, and close the Improvement.   

QuestionWhy does my process map have some activity boxes showing in black and white?  AnswerIf the process map activity boxes are colored as black and white, that means the process has been merged on the map. When a Linked Process is shown on a Process Map, you can click the > and this will merge the linked Process into the Map view. the merged process map will be colored in black and white. 

QuestionWho can create Process Variations on a Process? AnswerAny user that can edit the Process can create Process Variations for the Process.  These users include:Owner & Expert of the Process Process Editors Process Group Champions Business Analysts Promasters Additional InformationThe configuration of global variations is limited to Promasters through Admin > Variations 

QuestionWhere can I find a broad overview of Process Variations that shows me how to create and edit them? AnswerYou can find that here - https://help.promapp.com/help/Process/Minimode/Permalink/FrGyVXaOnqxQAzGuRtHsxh  

QuestionWhen are Nintex Promapp Processes that have been archived deleted from the archives? AnswerThe archived Processes remain in the Archived section until a Promaster deletes the Process from the archived section.   

TopicWhy do Dashboard Notifications for Processes that have been declined stay on the Approvers Dashboards? InstructionsThe notifications remain until the Process is either subsequently Approved and Published or the Approval Process is restarted by saving the Process.  This is so the Approvers can know there is outstanding work to be done on the Process, and the Process can be easily approved if required.  

QuestionWho can create Process Variations on a Process? AnswerAny user that can edit the Process can create Process Variations for the Process.  These users include:Owner & Expert of the Process Process Editors Process Group Champions Business Analysts Promasters Additional InformationThe configuration of global variations is limited to Promasters through Admin > Variations