Archive: Process Manager Knowledge Articles

QuestionWhat video file types are supported in Nintex Promapp? Answer.flv .avi .mts .mov .wmv .asx .mp4 

QuestionWho can create Process Variations on a Process? AnswerAny user that can edit the Process can create Process Variations for the Process.  These users include:Owner & Expert of the Process Process Editors Process Group Champions Business Analysts Promasters Additional InformationThe configuration of global variations is limited to Promasters through Admin > Variations 

TopicAre Documents deleted from the server when they are deleted from the Document archived section?  InstructionsYes, when a Document is Archived and then Deleted from the archives the document is removed from our server.

TopicHow can I update Process Names in our site in bulk? InstructionsThere is currently no way to update the names of Processes in your Nintex Promapp site in bulk.  This action will require each name to be changed in the summary section of the Process and the Process then saved and published.  

QuestionCan Nintex Promapp be used as a Records Management System? AnswerNo Nintex Promapp is not set up to manage Records in that sense.   

QuestionIs there a limit to the number of Documents that can be uploaded to Nintex Promapp Document library? AnswerThere is no limit to the number of Documents that can be uploaded to the Document library.   

TopicWhy doesn't the Process I'm viewing have a Process Map? InstructionsA Process Editor has set the [Display Type] of the Process to Text Mode. This is commonly used when the content is a business policy or informational in nature rather than a Process description.

TopicWhere is the report 'Process hits by user' located? InstructionsThis report is now called 'Process views by user'. It will still be located under Admin > Reports.> Monitor activity and changes.

TopicWho can Publish a Nintex Promapp Process in Publish Only mode? InstructionsAny user that can edit the Process can publish the Process in Publish Only mode.  This may include:Owner & Expert of the Process Named Process editors for the group Process Group Champions Business Analysts PromastersAdditional InformationIf you would like more control over who can Approve and Publish a Process, you may be interested in our Process Approval Add-on: https://www.promapp.com/what-is-promapp/process-approval/ 

TopicWhy do Dashboard Notifications for Processes that have been declined stay on the Approvers Dashboards? InstructionsThe notifications remain until the Process is either subsequently Approved and Published or the Approval Process is restarted by saving the Process.  This is so the Approvers can know there is outstanding work to be done on the Process, and the Process can be easily approved if required.  

QuestionCan the comments made when Saving or Publishing a Process be removed form the change log? AnswerThere is no way to remove these comments from the Change Log through the User Interface.  As time moves on and more and ore changes are made, these comments will appear further down the change log.    Additional InformationIf you there is a comment that is offensive or highly inappropriate please contact support@nintex.com. 

QuestionIs it possible to change the time of day the Nintex Promapp Dashboard emails are sent out?  AnswerThe emails are sent overnight to reduce load on our servers during work hours.  We recommend setting up a mailbox rule to minimise any disturbance due to emails arriving.    

QuestionWhere can I find a broad overview of Process Variations that shows me how to create and edit them? AnswerYou can find that here - https://help.promapp.com/help/Process/Minimode/Permalink/FrGyVXaOnqxQAzGuRtHsxh  

QuestionWho can share Minimode links for Processes?  AnswerAny user that has permission to view a Process within Promapp can share a minimode link for the Process with other users.