Archive: Process Manager Knowledge Articles

QuestionCan Nintex Promapp be used as a Records Management System? AnswerNo Nintex Promapp is not set up to manage Records in that sense.   

QuestionCan Nintex Promapp Process Groups that have been deleted be restored, to retrieve the Objective or Background information? AnswerProcess Groups that have been deleted cannot be restored. 

TopicAre Documents deleted from the server when they are deleted from the Document archived section?  InstructionsYes, when a Document is Archived and then Deleted from the archives the document is removed from our server.

QuestionWhy do some filters on the dashboards show no information? AnswerThe columns remain regardless of the filter selected. For example in the My Risks dashboard: The column 'Treatments' will always display blank when using the filter 'Risks to Assess'.The Risks to Assess filter shows the Risks that require further information such as ratings entered.  There is no treatment information required.  My Changes Dashboard:The Columns for Owner or Expert remain  even if the filter is changed to Documents where there is no single Owner or Expert 

QuestionWhere can I find promotional videos to promote the use of Nintex Promapp within my organisation?  AnswerThis video is useful for promoting Nintex Promapp https://youtu.be/8uD9EaORtgM.You can also find other videos on our You Tube channel https://www.youtube.com/user/PromappVideo 

QuestionWhy does my process map have some activity boxes showing in black and white?  AnswerIf the process map activity boxes are colored as black and white, that means the process has been merged on the map. When a Linked Process is shown on a Process Map, you can click the > and this will merge the linked Process into the Map view. the merged process map will be colored in black and white. 

TopicWhat is the Process Variant Management Module? InstructionsThe Process Variant Management Module simplifies the management of process variations allowing companies to save both time and money, while enabling them to control and improve customized services and activities Additional InformationDoes the Process Variant Management Module cost more?Yes an additional license fee is charged if your organisation wants to use the Process Variant Management Module. Please contact your Customer Success Manager or support@nintex.com for more information.

TopicWhere is the report 'Process hits by user' located? InstructionsThis report is now called 'Process views by user'. It will still be located under Admin > Reports.> Monitor activity and changes.

QuestionWhat video file types are supported in Nintex Promapp? Answer.flv .avi .mts .mov .wmv .asx .mp4 

TopicWho can Publish a Nintex Promapp Process in Publish Only mode? InstructionsAny user that can edit the Process can publish the Process in Publish Only mode.  This may include:Owner & Expert of the Process Named Process editors for the group Process Group Champions Business Analysts PromastersAdditional InformationIf you would like more control over who can Approve and Publish a Process, you may be interested in our Process Approval Add-on: https://www.promapp.com/what-is-promapp/process-approval/ 

QuestionWhat do we need to do if our organisation is changing the Identity Provider that we use to login to Promapp using SSO? AnswerIn Promapp the Login URL and the SSO certificate will need to be updated.This can be updated by any user who is a Promaster in your site.   

QuestionWho can create Process Variations on a Process? AnswerAny user that can edit the Process can create Process Variations for the Process.  These users include:Owner & Expert of the Process Process Editors Process Group Champions Business Analysts Promasters Additional InformationThe configuration of global variations is limited to Promasters through Admin > Variations 

QuestionWhere can I find a broad overview of Process Variations that shows me how to create and edit them? AnswerYou can find that here - https://help.promapp.com/help/Process/Minimode/Permalink/FrGyVXaOnqxQAzGuRtHsxh  

QuestionWho can share Minimode links for Processes?  AnswerAny user that has permission to view a Process within Promapp can share a minimode link for the Process with other users.