Archive: Process Manager Knowledge Articles

QuestionWho can request changes to the action plan & close the Improvement?  AnswerThe Improvement Portfolio Manager is the person who can request changes to an Action Plan, and close the Improvement.   

QuestionWhere can I find promotional videos to promote the use of Nintex Promapp within my organisation?  AnswerThis video is useful for promoting Nintex Promapp https://youtu.be/8uD9EaORtgM.You can also find other videos on our You Tube channel https://www.youtube.com/user/PromappVideo 

QuestionWhere can I find a broad overview of Process Variations that shows me how to create and edit them? AnswerYou can find that here - https://help.promapp.com/help/Process/Minimode/Permalink/FrGyVXaOnqxQAzGuRtHsxh  

QuestionIs it possible to change the time of day the Nintex Promapp Dashboard emails are sent out?  AnswerThe emails are sent overnight to reduce load on our servers during work hours.  We recommend setting up a mailbox rule to minimise any disturbance due to emails arriving.    

QuestionCan the name of the Standard Variation be changed for a specific Process? AnswerThe Standard name cannot be changed for just one Process.  You can change the name of the Standard across all Variation Processes by updating the Custom Standard Variation Label  in Admin > Configure > Variations. 

TopicWhy doesn't the Process I'm viewing have a Process Map? InstructionsA Process Editor has set the [Display Type] of the Process to Text Mode. This is commonly used when the content is a business policy or informational in nature rather than a Process description.

QuestionWhat video file types are supported in Nintex Promapp? Answer.flv .avi .mts .mov .wmv .asx .mp4 

QuestionWhy does my process map have some activity boxes showing in black and white?  AnswerIf the process map activity boxes are colored as black and white, that means the process has been merged on the map. When a Linked Process is shown on a Process Map, you can click the > and this will merge the linked Process into the Map view. the merged process map will be colored in black and white. 

QuestionCan you provide documentation on how to Manage Roles & Responsibilities in Nintex Promapp AnswerMinimode | Promapp 

TopicWhere is the report 'Process hits by user' located? InstructionsThis report is now called 'Process views by user'. It will still be located under Admin > Reports.> Monitor activity and changes.

TopicWhy do Dashboard Notifications for Processes that have been declined stay on the Approvers Dashboards? InstructionsThe notifications remain until the Process is either subsequently Approved and Published or the Approval Process is restarted by saving the Process.  This is so the Approvers can know there is outstanding work to be done on the Process, and the Process can be easily approved if required.  

QuestionWhat do we need to do if our organisation is changing the Identity Provider that we use to login to Promapp using SSO? AnswerIn Promapp the Login URL and the SSO certificate will need to be updated.This can be updated by any user who is a Promaster in your site.   

QuestionWho can create Process Variations on a Process? AnswerAny user that can edit the Process can create Process Variations for the Process.  These users include:Owner & Expert of the Process Process Editors Process Group Champions Business Analysts Promasters Additional InformationThe configuration of global variations is limited to Promasters through Admin > Variations 

QuestionWho can share Minimode links for Processes?  AnswerAny user that has permission to view a Process within Promapp can share a minimode link for the Process with other users.