Archive: Process Manager Knowledge Articles

IssueChecklist has been enabled but the functionality is not available ResolutionIt can take some time to sync a large tenants’ data to the Checklist Service. The UI will not appear until the Checklist service confirms it has processed all initial sync data.Check Promapp Hangfire jobs ChecklistUserInfoSyncTrigger and SyncCompleteMessageAcknowledgedTrigger have not failed or are stuck in a queue.Check Promapp and Checklist CloudWatch logs for message handling exceptions, particularly those with the topics: ChecklistService-TenantModuleToggled, ChecklistService-TenantModuleSyncCompleteAcknowledged.All message processing performed by Checklist is idempotent so you are safe to enable and disable the Checklist module if you need to trigger a resync of user/role data 

IssueWhen selecting a Process included in an Onboarding plan, either from the My Training dashboard or the Onboarding plan, the following message may be received:Unauthorised Access ResolutionThe Process should be Published to allow users access to it. 

IssueSingle Sign On set up with ADFS may be requesting a user to enter their credentials every time they attempt to use Nintex Promapp with SSO even if they are connected to the domain. ResolutionInternet Explorer - add federation site as a local intranet site in IE which can be done via group policy.Chrome - Add Windows Integrated Authentication. You can add the following using PowerShell on the ADFS server using the following cmd Set-AdfsProperties -WIASupportedUserAgents ((Get-ADFSProperties | Select -ExpandProperty WIASupportedUserAgents) + “Chrome”) 

IssueWhen using Nintex Promapp the Logout option may be missing ResolutionWhen Single Sign-on mode is set to required there is no Logout option. All authentication is controlled by the Identity Provider, if a user is authenticated to their IdP, then access to Promapp will be granted.  If not an Unauthorised Access message will be given.   

Issue When using Nintex Promapp the Logout option may be missing   Resolution When Single Sign-on mode is set to required there is no Logout option. All authentication is controlled by the Identity Provider, if a user is authenticated to their IdP, then access to Promapp will be granted.  If not an Unauthorised Access message will be given.    

IssueThere is no option to reset the password either through the users profile or from the Admin > Manage Users page ResolutionWhen Single Sign on is set to 'required' there is no option to reset the password as this is the responsibility of your Identity Provider.   

IssueNintex Promapp dashbaord notifications may have all been removed from My Dashboard. ResolutionEnsure you are logged in as your correct user rather than a test user or shared user account. 

IssueNintex Promapp Process tasks by show as overwriting each other in the Procedure view.  As pictured below: ResolutionEdit the Process and either remove the empty task or add @todo text or similar to the task.  

IssueDashboard notification emails are not being received by any users Resolution1. Login to AWS Cloudwatch and search the logs for the tenant2. Refine the search by adding 'Dashboard' (case sensitive)3. You will find a line like this:2019-06-01 07:04:45.5744 [28] [INFO] [NOTENANT] [] [] [Promapp.Bll.Dashboard.Notifications.DashboardEmailNotificationsRunner] Finished Send Dashboard Email Notifications for tenant essex. 1827 emails in 274 seconds.4. This indicates that the emails were sent. 5. Suggest the client contact their IT team and white list promapp-noreply@promapp.com.au and also investigate as to why they aren't receiving the emails.   

QuestionWhy is it that Owner and Expert columns are not populated when using the process and documents review dashboard?  AnswerBecause documents could have a lot of owners it is not displayed on the dashboard as we use the same dashboard for documents and process review.  

QuestionWhen are Nintex Promapp Processes that have been archived deleted from the archives? AnswerThe archived Processes remain in the Archived section until a Promaster deletes the Process from the archived section.   

QuestionWhat do the different icons that show on Processes mean? AnswerPublished Process:In Progress (Unpublished or Published, now In Progress):Linked (The Processes main group is a different group, this group has been added as an additional group on the Process)  

TopicWhat is the Process Variant Management Module? InstructionsThe Process Variant Management Module simplifies the management of process variations allowing companies to save both time and money, while enabling them to control and improve customized services and activities Additional InformationDoes the Process Variant Management Module cost more?Yes an additional license fee is charged if your organisation wants to use the Process Variant Management Module. Please contact your Customer Success Manager or support@nintex.com for more information.

QuestionWho can create Process Variations on a Process? AnswerAny user that can edit the Process can create Process Variations for the Process.  These users include:Owner & Expert of the Process Process Editors Process Group Champions Business Analysts Promasters Additional InformationThe configuration of global variations is limited to Promasters through Admin > Variations 

QuestionCan Nintex Promapp Process Groups that have been deleted be restored, to retrieve the Objective or Background information? AnswerProcess Groups that have been deleted cannot be restored. 

QuestionWhere do we find out what was done in the latest update? AnswerYou can view the latest release notes under Help > Release Notes.  Additional InformationRelease notes: https://community.nintex.com/t5/Release-Notes/Promapp-v4-5-11-Release-Notes-July-2019/ta-p/95304 

TopicAre Documents deleted from the server when they are deleted from the Document archived section?  InstructionsYes, when a Document is Archived and then Deleted from the archives the document is removed from our server.

TopicHow can I update Process Names in our site in bulk? InstructionsThere is currently no way to update the names of Processes in your Nintex Promapp site in bulk.  This action will require each name to be changed in the summary section of the Process and the Process then saved and published.  

QuestionIs there a maximum number of roles a single user can have? AnswerAt this time there is no limit but if you run into errors at  high level, please let us know. 

QuestionCan the comments made when Saving or Publishing a Process be removed form the change log? AnswerThere is no way to remove these comments from the Change Log through the User Interface.  As time moves on and more and ore changes are made, these comments will appear further down the change log.    Additional InformationIf you there is a comment that is offensive or highly inappropriate please contact support@nintex.com. 

QuestionWhy do some filters on the dashboards show no information? AnswerThe columns remain regardless of the filter selected. For example in the My Risks dashboard: The column 'Treatments' will always display blank when using the filter 'Risks to Assess'.The Risks to Assess filter shows the Risks that require further information such as ratings entered.  There is no treatment information required.  My Changes Dashboard:The Columns for Owner or Expert remain  even if the filter is changed to Documents where there is no single Owner or Expert 

QuestionCan Nintex Promapp be used as a Records Management System? AnswerNo Nintex Promapp is not set up to manage Records in that sense.   

QuestionIs there a limit to the number of Documents that can be uploaded to Nintex Promapp Document library? AnswerThere is no limit to the number of Documents that can be uploaded to the Document library.   

QuestionWhat is Text Mode or Policy Mode? AnswerText Mode is a Procedure only view, with no associated Map or Roles.  It is designed as a procedure for one person to follow.  Policy mode behaves the same as Text mode, however the word Procedure is replaced by the word Policy to use for Policies.   Additional InformationChange the option Enable process 'Policy' mode to ON in Admin > Configure > Process editing. 

TopicWho can Publish a Nintex Promapp Process in Publish Only mode? InstructionsAny user that can edit the Process can publish the Process in Publish Only mode.  This may include:Owner & Expert of the Process Named Process editors for the group Process Group Champions Business Analysts PromastersAdditional InformationIf you would like more control over who can Approve and Publish a Process, you may be interested in our Process Approval Add-on: https://www.promapp.com/what-is-promapp/process-approval/