Archive: Process Manager Knowledge Articles

IssueWhen attaching an existing Document to a Process the document may not be found to attach ResolutionCheck the Document 'Type' in the Document Library and ensure that you select this same document type from the paperclip menu in the Process.   Additional InformationThe attach menu will only search for documents of the same type.   

Issue Training tags for Location and Team may not be available to be selected when editing or creating a training or competency unit.    Resolution These tags can't be added to Training or Competency units, they are just used to assign users to and for filtering training records.    

Issue The Nintex Promapp site may not respond, show a spinning wheel, show dialog boxes with no information populated or provide error messages suggesting you need to log in again.   Resolution Open the Promapp site in a new tab in the same browser Log into Promapp  Go back to the original tab Refresh or try the action e.g. save that you had tried previously If you are viewing a minimode link, refresh the minimode   Additional Information Your Nintex Promapp session will expire or time out after 4 hours of inactivity.  Minimode links expire after 1 hour of inactivity.  

IssueProcess Owner or Expert may not be able to see all the Processes they are the Owner or Expert of. ResolutionPublish the Process for the Owner or Expert to change. Additional InformationProcess Owner or Expert changes will not show in the "Processes I Own" list and the new Owner or Expert will not have rights to edit the Process until the Process has been published.  

IssueWhen linking a document to a Network Drive, the link address may be replaced with c:fakepath and these documents are unable to be opened from within Nintex Promapp. ResolutionAdd your Nintex Promapp site to your Trusted sites in your Internet Explorer settings Change the setting Include local directory path when uploading files to a server to disabled Additional Informationhttps://www.nextofwindows.com/how-to-get-rid-of-cfakepath-in-ie-when-uploading-a-file-to-the-website-fix 

Issue An orange alert may show when entering a name into a Nintex Promapp Process.    Resolution This alert means that the user name hasn't been found in the user list.   Additional Information Sometimes this will show briefly while the user list loads.    

IssueWhen entering Process content spelling mistakes may not be picked up by the spell checker ResolutionNintex Promapp doesn't have its own spell checker, this is controlled by browser behaviour.  Chrome or Firefox:Check the browsers language and spell check settingsInternet Explorer or Edge:Check Windows operating system spell check settings.  The setting is found in Settings > Devices > Typing.  Additional InformationYou may need to contact your IT team if these settings are restricted in your organisation.  

Issue Users are receiving too many emails from the Improvements Add On workflow   Resolution The emails cannot be stopped all together, however you can change some configurations in Admin > Improvements > Other configurations  to reduce the number of emails sent out:  

IssueThe following error may be received when attempting to upload a video of video file typeVideos must be uploaded as a video type ResolutionVideos can only be uploaded as a Video document type.  Ensure that the document type is set to Video. 

QuestionWhat is Text Mode or Policy Mode? AnswerText Mode is a Procedure only view, with no associated Map or Roles.  It is designed as a procedure for one person to follow.  Policy mode behaves the same as Text mode, however the word Procedure is replaced by the word Policy to use for Policies.   Additional InformationChange the option Enable process 'Policy' mode to ON in Admin > Configure > Process editing. 

TopicWhy doesn't the Process I'm viewing have a Process Map? InstructionsA Process Editor has set the [Display Type] of the Process to Text Mode. This is commonly used when the content is a business policy or informational in nature rather than a Process description.

QuestionIs there a limit to the number of Documents that can be uploaded to Nintex Promapp Document library? AnswerThere is no limit to the number of Documents that can be uploaded to the Document library.   

QuestionIs it possible to change the time of day the Nintex Promapp Dashboard emails are sent out?  AnswerThe emails are sent overnight to reduce load on our servers during work hours.  We recommend setting up a mailbox rule to minimise any disturbance due to emails arriving.    

QuestionWhat do the different icons that show on Processes mean? AnswerPublished Process:In Progress (Unpublished or Published, now In Progress):Linked (The Processes main group is a different group, this group has been added as an additional group on the Process)  

TopicHow can I update Process Names in our site in bulk? InstructionsThere is currently no way to update the names of Processes in your Nintex Promapp site in bulk.  This action will require each name to be changed in the summary section of the Process and the Process then saved and published.  

QuestionCan Nintex Promapp be used as a Records Management System? AnswerNo Nintex Promapp is not set up to manage Records in that sense.   

QuestionIs there a maximum number of roles a single user can have? AnswerAt this time there is no limit but if you run into errors at  high level, please let us know. 

QuestionWhy is it that Owner and Expert columns are not populated when using the process and documents review dashboard?  AnswerBecause documents could have a lot of owners it is not displayed on the dashboard as we use the same dashboard for documents and process review.  

QuestionCan the name of the Standard Variation be changed for a specific Process? AnswerThe Standard name cannot be changed for just one Process.  You can change the name of the Standard across all Variation Processes by updating the Custom Standard Variation Label  in Admin > Configure > Variations. 

QuestionCan Nintex Promapp Process Groups that have been deleted be restored, to retrieve the Objective or Background information? AnswerProcess Groups that have been deleted cannot be restored. 

TopicAre Documents deleted from the server when they are deleted from the Document archived section?  InstructionsYes, when a Document is Archived and then Deleted from the archives the document is removed from our server.

QuestionWhy do some filters on the dashboards show no information? AnswerThe columns remain regardless of the filter selected. For example in the My Risks dashboard: The column 'Treatments' will always display blank when using the filter 'Risks to Assess'.The Risks to Assess filter shows the Risks that require further information such as ratings entered.  There is no treatment information required.  My Changes Dashboard:The Columns for Owner or Expert remain  even if the filter is changed to Documents where there is no single Owner or Expert 

QuestionWhere can I find promotional videos to promote the use of Nintex Promapp within my organisation?  AnswerThis video is useful for promoting Nintex Promapp https://youtu.be/8uD9EaORtgM.You can also find other videos on our You Tube channel https://www.youtube.com/user/PromappVideo 

QuestionCan the comments made when Saving or Publishing a Process be removed form the change log? AnswerThere is no way to remove these comments from the Change Log through the User Interface.  As time moves on and more and ore changes are made, these comments will appear further down the change log.    Additional InformationIf you there is a comment that is offensive or highly inappropriate please contact support@nintex.com. 

TopicWhat is the Process Variant Management Module? InstructionsThe Process Variant Management Module simplifies the management of process variations allowing companies to save both time and money, while enabling them to control and improve customized services and activities Additional InformationDoes the Process Variant Management Module cost more?Yes an additional license fee is charged if your organisation wants to use the Process Variant Management Module. Please contact your Customer Success Manager or support@nintex.com for more information.