Archive: Nintex for Office 365 Knowledge Articles

IssueWhen responding to a Task in Nintex Workflow for Office 365, the following error may occur: Invalid text value. A text field contains invalid data ResolutionVerify that the approver comment contains less than 256 characters.  Add validation to Nintex Task Form to set the maximum character up to 255.  

ISSUEWhen viewing the workflow status column, workflow progress is not displayed.ERROR CODERESOLUTIONExport all workflows on the list to a secure location. Recreate the list. Import all workflows and publish the workflows.ADDITIONAL INFORMATIONThis issue is caused by using a list template that had the workflow status column already created before the list was saved.RELATED LINKS

ISSUEWhen opening Nintex Forms, the following error occurs:An error occured while parsing EntityName. Line 123, position 29598.ERROR CODERESOLUTIONEnsure the form is complete.  Save the list as a list template.  Create a new list with the template.  Add the form to the new list.ADDITIONAL INFORMATIONRELATED LINKS

IssueAfter enabling Conditional Network Access for SharePoint Online, the Nintex Workflow and Nintex Forms for Office 365 apps will fail to function as expected:Nintex Forms presents: Error (401) Nintex Workflow presents: Oops something went wrong.  ResolutionWith Conditional access enabled apps will need to be whitelisted.Please enable the following for Internet explorer:.*.nintex.com .*.sharepoint.com .*.nintexo365.net.On SharePoint Online please whitelist the following IP's:https://www.microsoft.com/en-au/download/details.aspx?id=41653 

IssueWhen running a workflow, the workflow completes successfully for some users, however other uses encounter an Access Denied error. ResolutionEnsure that the affected user accounts have Contribute permissions on: List where the workflow is running Any list that the workflow interacts with (query, update, etc.) Task list associated with the workflow Workflow History list for the site at https://[TenantName].sharepoint.com/sites/[SiteName]/Lists/Workflow%20History/AllItems.aspx To minimize guessing, identify which list the error is regarding by doing the following: 1. Refer to the error itself as the list ID is mentioned in the error message (in bold below).2. On any list within the same site, navigate to List Settings; notice that the URL references the list by the ListID.3. In the URL, replace the current list ID with the list ID mentioned in the error. For example: https://tenant.sharepoint.com/sites/MySite/_layouts/15/listedit.aspx?List=87d30f08-7f60-4b17-b144-a100bfab2dfb 4. Afte

IssueSetting a date/time value to a date/time workflow variable outputs the wrong time at workflow execution. ResolutionThis is by design. SharePoint will adjust the time stored in the workflow variable to GMT (UTC+0), plus add time to account for daylight savings. SharePoint does not know the time zone of the date/time value being saved to the workflow variable, so the time is adjusted based on regional settings when used in a workflow. We recommend using the "Add Time to Date" action to adjust the date/time workflow variable to the correct time.  

IssueWhen trying to submit data using a New Responsive Form with Nintex Form for Office 365, the following error might occur:Invalid data has been used to update the list item. The field you are trying to update may be read only. ResolutionVerify that all the Lookup controls in the Form is connected to the List column. 

IssueTask Reminders are not being sent out. ResolutionResolution 1:In O365, Task Reminders are sent after the task is overdue. This is determined by the Due Date field in the task settings. Once the task is overdue, the reminder emails will start to process. If you want to escalate or auto complete the task after all reminders have been sent out, you can set this in the 'Escalate and auto-complete options'.If these options aren't set the Task will be patiently waiting to be updated.This information is also listed in the Help Documentation for the Assign a Task action.Resolution 2:When the Wait for task completion checkbox is not selected, the action will not send escalation or reminder emails. Related Linkshttps://help.nintex.com/en-US/O365/Default.htm#cshid=1011 

IssueWhen using "Send an Email" action with a user in Office 365, the following error is occurred : The message could not be delivered to one or more recipients ResolutionMake sure that the email is for a valid and active user.  Terminate and re-run the workflow. If the issue still persist, contact Nintex Support with the details of the email address, this will expedite the discovery of logs.  Additional InformationThe issue is intermittent and only occurs for periods of time.  The root cause is the email address has been soft blacklist by Nintex Mail Service, due to it previously attempting to send an email with an attachment that exceeded the size limit.  

IssueA workflow suspends with the error "An authentication error has occurred.  The SharePoint Online URL does not correspond with the Destination site URL." when using an action that leverages one of the following two Connection types:SharePoint Online: Site & user administrationSharePoint Online: User management ResolutionVerify the setting for "Apps that don’t use modern authentication" is set to "Allow" in the SharePoint Online Admin Center (Access Control > Apps that don’t use modern authentication > Allow). If the action requires both the SharePoint Online URL and Destination Site URL, verify the URLs are from the same tenant. This could also indicate an intermittent connectivity issue.  Please reach out to Nintex Support if this occurs intermittently. Error Code"An authentication error has occurred.  The SharePoint Online URL does not correspond with the Destination site URL." Additional InformationThe SharePoint Online: Site & user administration and SharePoint On

IssueA calculated value control is put onto a form and configured but when the form is viewed in any mode the control does not appear. ResolutionIn general this issue occurs when the syntax of the formula is not correct in controls configuration.An example is:Bad:= Qty*CostGood:Qty*CostThe equals sign is not required and will cause bad syntax and the control may not appear at all instead of showing #Value error. 

Issue Nintex Workflow for Office 365 is stuck in progress on an action that needs authorization.One of these actions is Nintex Sign powered by Adobe Sign.   Resolution When the action runs, an email with the below content is sent to the email address selected for the Authorizing user.From: notification@nintexlive.comSubject: Contains phrases "Nintex Live" and "Request authorization".Contents: Contains links to authorize or deny the operation.When the link to provide authorization is clicked the user is prompted to do the following: Log in to the external service. Allow Nintex Live to access the external service. Option to stop receiving future authorization requests for the service.   Additional Information his article applies to all the Nintex Workflow for Office 365 actions that required authorization. Please check the help file of each action for the details regarding the Authorization process.   

IssueWhen looking up a list with the List Lookup control on a Nintex Form and a Source View is specified only 30 items are shown in the control even though the Advanced section of the control settings specifies an item limit of 2000 by default. ResolutionIn SharePoint modify the List View that is specified as the Source View in the List Lookup control and go to Item Limit.  Increase the limit to the desired setting. Additional InformationWhen specifying a Source View in the List Lookup control the List View settings override the item limit specified in the advanced section of the List Lookup control. 

ISSUEWhen selecting a user account during run time, the People Picker control shows a scroll bar.ERROR CODERESOLUTIONRemove the CSS class from the Formatting section of the Panel Control where the People Picker control is located.ADDITIONAL INFORMATIONRELATED LINKS

Issue When update a value to an a list column, you will get get the following error "A text field contains invalid data”   Resolution Your list column may be Single Line Text. When changed to Multiple Line Text the workflow will resume and complete as normal.  

ISSUEWhen running a workflow that contains an "Assign a task" action, the workflow might hang on that action and not report any error, even if the user account is valid.ERROR CODERESOLUTIONReview regular expressions for a string field that is empty or has a NULL value and add a "Run If" action so the regular expression runs only if the String value input is not empty. ADDITIONAL INFORMATIONThis issue occurs when the "String" field of a "Regular Expression action" contains a value that is NULL or empty.RELATED LINKS

ISSUEWhen attempting to run a workflow that was imported from another list, the workflow suspends part way through and the following error occurs:Details: An unhandled exception occurred during the execution of the workflow instance. Exception details: System.ArgumentNullException: Value cannot be null.ERROR CODERESOLUTIONWithin the actions inside of the workflow designer verify that all required fields still contain data. If any required fields are empty, re-enter the appropriate value into the field.  The action with the field in question can often be determined by specifics at the end of the the error message returned from Workflow Manager.ADDITIONAL INFORMATIONThis error can also present as "An unhandled exception occurred during the execution of the workflow instance" with no null value error.  In this case check the stack trace in the internal status to verify which action type is causing the error and verify that the references for those actions are not returning null values.REL

IssueDuring Runtime, when clicking a button in Nintex Form for Office 365, the button that has been configured with a 'Confirmation message' which contains an apostrophe " ' " character, will not return a pop-up dialog as expected. The Form will be closed immediately without a confirmation message.  ResolutionModify 'Confirmation message' for the button control, and for any apostrophes or any other special character add slash '' before the character. For example:Incorrect value: You've submitted the form. Correct value: You've submitted the form. During the runtime, you will receive this value: You've submitted the form. 

IssueWhen using the action 'Set Field in Current Item' or 'Update List Item' in Nintex Workflow for Office 365, it automatically sets the list column that has the data type Multiple line text to blank, even though this column is not part of the field that is being updated, in the action configuration.  ResolutionThe root cause of this issue is because the Multiple lines of text column has a field 'Append Changes to Existing Text' that has been set into 'Yes'.If this is not the business requirement, then set the 'Append Changes to Existing Text' into No. If this is the business requirement, then make sure that the action to update list item is configured to set the value of the Multiple lines of text column to avoid overriding into blank value.' 

IssueWhen using Nintex workflow tasks and using Lazy approval emails can take a long time to send.- As an additional symptom you may receive an “access denied” when approving or denying a task.     ResolutionPlease ensure you have granted Nintex Workflow access to User profile services in the O365 site.Go to your Site -> List ->  Nintex workflow gallery - > *top-right* cog icon -> "Administration Settings" -> Grant Access to Workflow -> Trust the appYou should not need to republish any current workflows.   Additional Informationhttp://help.nintex.com/en-US/o365/o365/O365WorkFlow/Admin/AccessingtheTenantAdministrationSettingsdialogbox.htm Related Linkshttp://help.nintex.com/en-US/o365/o365/O365WorkFlow/Admin/AccessingtheTenantAdministrationSettingsdialogbox.htm 

IssueWhen running a workflow that contains a run-if action, the workflow might fail with internal status errors describing issues with boolean operator. ResolutionOpen the failing Run-If action. Select a different field in the list lookup. Save the action. Open the failing Run-If action again. Select the Yes or No choice field. Enter 'Yes' or 'No' in the value filter. 

IssueWhen click a Save button in Nintex Form for Office 365, the Form is submitting an HTML string to one of the list column that has data type string and has a default value.   ResolutionVerify the control setting button and make sure the configuration of Advanced > Connected to is Not Connected.  

IssueWhen using multi line text box (enhanced rich text) to attach an image stored in a SharePoint library, the image is broke and appears as a black X or just blank in view and edit mode. Additional InformationThe issue has been fixed on the latest version of Nintex Workflow for Office 365 Apps that is being released by 19th September 2018. Make sure that the site has the latest version of Nintex Apps. 

IssueWhen submitting a Responsive Form in Office 365 using Google Chrome, the following error is presented: Resolution-Evaluate your controls that render as drop down lists-Ensure that there are no 'white spaces' following any of the choices available in this drop-down list Error CodeInvalid postback or callback argument. 

ISSUEWhen running a workflow containing a Task action, the following error might occur:Details: An unhandled exception occurred during the execution of the workflow instance. Exception details: System.ArgumentException: AssignedTo at System.Activities.Statements.Throw.Execute(CodeActivityContext context) at System.Activities.CodeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager) at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation) Exception from activity Throw If Sequence NintexActivities.WorkflowXaml_{GUID} [Task action name] ERROR CODEDetails: An unhandled exception occurred during the execution of the workflow instance.  Exception details: System.ArgumentException: AssignedTo at System.Activities.Statements.Throw.Execute(CodeActivityContext context) at System.Activities.CodeActivity.InternalExecute(ActivityInst