Archive: Nintex for Office 365 Knowledge Articles

ISSUEWhen running a workflow that uses "Office 365 Upload File", the following error occurs:The file name already exists, or the folder could not be found, or the document library column could not be foundERROR CODEThe file name already exists, or the folder could not be found, or the document library column could not be foundRESOLUTIONReview the destination library on the SharePoint site and ensure that a file with the desired file name does not exist. If it does not appear in the SharePoint site view, use Windows Explorer to verify the file name is not in use. ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen publishing a Nintex Workflow the error "The workflow name is used elsewhere on this site. Please choose another name.” occurs.When looking through the site there is no existing workflow with the name that is being used when publishing. Error CodeThe workflow name is used elsewhere on this site. Please choose another name. ResolutionSolution 1.Empty the SharePoint recycle bin.Publish workflow.Solution 2.Log into the Site of the O365 tenant with SharePoint Designer.From the Objects tab in SharePoint Designer click Workflows.Find the Workflow with the name that you are wanting to use and delete it.Publish your workflow. Additional InformationThis issue can occur when a list has a Nintex Workflow published on it and the list is deleted without deleting the workflow from the gallery first.This same error will occur when creating a workflow with SharePoint Designer as the error is coming from SharePoints Workflow Manager and not Nintex. 

IssueWhen double-clicking a control to open the Control Setting and Setting section located on the right side of Nintex Form Designer for Office 365, the control setting and setting section does not load or appears blank.  ResolutionReset the Nintex Form by clicking the "Reset" button in the Nintex Form Designer ribbon.  Additional InformationThe root cause is one of the control or rules or validation or formula is incorrect or corrupted.  

IssueWhen running Nintex Workflow for Office 365, the following message appears in the Workflow status history page:Some parameters failed the validation check. - [InputDestinationSharePointUrl] : Destination URL is invalid ResolutionThe error is shown when the 'Destination site URL' field has either been entered in manually or copied and pasted from a similar account. To resolve the issue, you will need to do the following:1. Clear the existing text for the field 'Destination site URL'2. Place cursor in the 'Destination site URL' field3. Expand 'Workflow Context' section on the right4. Click on 'Current site URL' to add this information to the 'Destination site URL' field 

IssueWhen viewing a form, check boxes in the list lookup column might appear blank when no other changes were made to the form.Resolution1. Upgrade to the newest version of Nintex Forms.2. Test the same list again after upgrading.

ISSUEConnection manager window stuck at loading when creating a new connection.ERROR CODERESOLUTIONAdd the below url to trusted sites in Internet Explorer options. https://*.sharepoint.com https://*.nintex.io https://*.microsoftonline.comADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen using OKTA authentication, the following error occurs for Office 365 Live actions:Error: Direct login to WLID is not allowed for this federated namespaceERROR CODEError: Direct login to WLID is not allowed for this federated namespaceRESOLUTIONNintex does not support OKTA Single Sign on Provider. Use @on.microsoft.com account to resolve this issue. ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen creating a form in Nintex Forms for Office 365 designer, using Chrome browser, and clicking the Create Column icon from the ribbon, the dialog window to create the column is blank. ResolutionUse another browser, such as Internet Explorer or Firefox. Additional InformationThis issue occurs due to an update in Chrome: Version 60.0.3112.113 (Official Build) (64-bit) 

IssueWhen execute the workflow with a Send an Email action configured with body of email  to get the information from User Profile properties, this error might occurs:RequestorId: xxxxxxxx-xxxx-xxxx-0000-000000000000. Details: System.Activities.Statements.WorkflowTerminatedException: {"error":{"code":"-2147024891, System.UnauthorizedAccessException","message":{"lang":"en-US","value":"Access denied. You do not have permission to perform this action or access this resource."}}} ResolutionGrant permission to the user profile service Error CodeRequestorId: 6fbca847-0c8a-0cde-0000-000000000000. Details: System.Activities.Statements.WorkflowTerminatedException: {"error":{"code":"-2147024891, System.UnauthorizedAccessException","message":{"lang":"en-US","value":"Access denied. You do not have permission to perform this action or access this resource."}}} Additional InformationAccess to the User Profiles service is required for use of the following manager references in workflows.Manager displ

IssueWhen trying to save or publish a workflow in Nintex Workflow for Office 365, the following error occurs:Cannot connect to the workflow manager to check the name of this workflow. (Access denied. You do not have permission to perform this action or access this resource.) Error CodeCannot connect to the workflow manager to check the name of this workflow. (Access denied. You do not have permission to perform this action or access this resource.) ResolutionRemove and re-add the Nintex Workflow for Office 365 Apps.   Related LinksHow to add and remove the app 

IssueWhen using a Responsive Task Form in Nintex Form for Office 365, with a disabled single line text control that has a number value, the number is divided by 1000 during task form submission. This issue only occurs if the control disabled is via control setting. For example: Initially the value on this single line text control is 5000, and since this control is disabled, via control setting, when the user opens the Task Form, the user is unable to modify the value. The user then chooses the Outcome of the Task and clicks Submit. As the result, now the single line text control value is changed from 5000 to 5.  ResolutionDisabled the control via Rule and not via control setting. 

IssueWhen using Web Request action in Nintex Workflow for Office 365 to create CSV file, the newline / break line character has not been included in the CSV generated. Example: Workflow variable input: Item 1, AbcItem 2, DefResult: Test1,Abc Test2, Def Expected Result:Item 1, AbcItem 2, Def  ResolutionThe issue has been fixed on the latest version of Nintex Workflow for Office 365 Apps that is being released by the end of August 2018. Make sure that the site has the latest version of Nintex Apps.  

ISSUEWhen a workflow uses the Send An Email action and sends the email via the External Email and Attachment option, the email never arrives at the external email.ERROR CODERESOLUTIONVerify that the email can be sent to via an email service outside of Nintex Workflow. Verify that the email can be sent to via an email service outside the corporate environment. Verify that "noreply@workflownotification.com" has not been blacklisted for that email environment. If the issue persists contact support@nintex.com and ask to verify the domain has not been restricted for the external email service.ADDITIONAL INFORMATIONRELATED LINKS

IssueThe below error occurs when attempting to publish a Nintex workflow that contains a conditional start event.Error message:Error publishing workflow. Conditions could not be published and the workflow will not be able to start conditionally. Please try publishing again. ResolutionPublishing a Nintex conditional workflow will use 1 subscription per published workflow. SharePoint only allows 100 subscriptions on a custom list and it is possible that the list has reached the maximum number. Other third party products can also use subscriptions for example Microsoft Flow.Options:1. Recreate the SharePoint list.2. Contact Microsoft Support to assist with removing subscriptions from the SharePoint list. Error CodeError publishing workflow. Conditions could not be published and the workflow will not be able to start conditionally. Please try publishing again. 

IssueWhen trying to add an attachment into a form within a workflow in Office 365, the new comments don't appear and delete that comments that appeared in the comment history section that appeared before. ResolutionResolution steps:1- Go to List Settings2- Choose the column "multiple line of text" type and change the "Append Changes to Existing Text" into No in order to avoid clearing off any comments and/or attachments added.  

IssueWhen configuring the Nintex Sign powered by Adobe Sign action, and setting the Identification Authentication type as equal to "Adobe Sign", the following error may occur:Bad Request {"message":"This workflow does not permit including yourself in some fields"} ResolutionWhen using Identity Authentication as Adobe Sign, you need to have at least 1 Recipient that is not the same account as the account used to create the connection in the Nintex Workflow Cloud (NWC) and not the field Initiator in the Nintex Workflow for Office 365For example:The account used to create or connect to Adobe is AdobeUser@nintex.comThen, the recipient cannot solely be AdobeUser@nintex.com, you need to add at least another 1 recipient that has different email addresses. 

IssueWhen modifying a component workflow, the following error occurs intermittently: ResolutionThis was a defect which was resolved on 18th July 2018 

IssueWhen using Send Email action, emails are not being delivered. ResolutionCheck the Clutter/Junk mailbox and mark the email as 'Not as Spam' Additional InformationIt would also be a good idea to add the following emails to the address book:no-reply@sharepointonline.comnoreply@workflownotification.com 

When a task assignee attempts to respond to a task using LazyApproval, the response is not accepted.ConditionsCustom HTML is applied to Initial Task Notification in 'Assign a Task' HTML includes a <Title> element LazyApproval is enabled Additional InformationThis behavior is caused by the email client through which the response was sent. For example, Outlook in Office 365 ignores the <title> tag, however, the Outlook Desktop Application will include the <title> tag in your response, forcing LazyApproval to process and reject the contents of <title> as a response.  

Issue When attempting to delete a workflow in SharePoint Online, the workflow does not delete and the page displays "Deleting Workflow..." indefinitely   Resolution Option 1 Remove the Nintex workflow from the workflow settings of the affected list Option 2 Contact Microsoft to troubleshoot further   Additional Information Nintex does not have access to SharePoint Online so contact Microsoft if further troubleshooting is needed.   

IssueWhen publishing a component workflow in Nintex Workflow for Office 365, the following error may occur:The name of Component workflow has been used. Please choose another name ResolutionVerify that there is no other workflow with the same name under the same Office 365 tenancy because the workflow name is unique on the Tenancy level.  

IssueWhen importing a workflow in Nintex Workflow for Office 365, the following error might occur:“The file provided to import is invalid or corrupted” ResolutionCreate a new list. Import the workflow file on the new list.  Review the workflow and check on these actions (including disabled actions): If you have a 'Parallel Branch' action, make sure that at least one action exists in all the branches.  If you have a 'Run If' action then make sure that at least one action exists under this action.  Save the workflow. Export the workflow. Import the workflow into the original List that had the issue.  

ISSUEWhen saving or publishing a workflow that contains a State Machine action, the following error might occur:Error publishing workflow. Object reference not set to an instance of an objectERROR CODERESOLUTIONConfigure the State machine action and at least one of the branches. Note: After the workflow has been saved, the branch configuration can be cleared.ADDITIONAL INFORMATIONExclamation marks on State machine ActionRELATED LINKS

ISSUEWhen adding the Nintex for Office 365 apps to a SharePoint Online site, the app cannot be added and the following error occurs:You can't add this app here.ERROR CODERESOLUTIONSharePoint Online apps can only be added to sites by Site Collection administrators; increase permission level of the user account attempting to add the app, or contact a Site Collection administrator to add the app.ADDITIONAL INFORMATIONRELATED LINKS

IssueThe below error is generated whilst adding a user to the "Administrator Management" page in Office 365 Error: ResolutionEnsure the Administrator management page is accessed via the Nintex workflow app, from within Sharepoint, rather than using a saved URL.