Archive: Nintex for Office 365 Knowledge Articles

ISSUEWhen running a workflow with Office 365 update item permissions action that has configured with a Filter, this error might occurs:Unable to find list item to updateERROR CODERESOLUTIONCheck on the Filter fields and make sure there is no miss configuration on the value.  Use "contains" instead of "is equal to" to compare a value that has a blank space. ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen using an 'Update List Item' action in Nintex Workflow for Office 365, to update a number field with the option show as percentage checked, the result is the input value is multiply by 100. Example: Input value : 100 Result in SharePoint list : 10,000%  ResolutionThis is an expected behavior as this can be replicated with SharePoint Designer. To avoid any confusion, Nintex has also updated the description for the "Update List Item" action in Nintex Workflow for Office 365 The added description is: This item is configured to show as a percentage. Enter a value between 0 and 1. For example, enter .5 to show as 50%. 

ISSUEWhen creating a save button in a task form, the button cannot be used without one of the task outcomes being selected.ERROR CODERESOLUTIONThis is expected behavior. As a workaround, try the following:Create an additional outcome (Incomplete or In Progress etc). Set the new outcome as the default value for the outcome control Create a hide / disable rule on the 'Save & Submit' button for when the outcome is equal to the value created earlier. For example: taskoutcome=="Incomplete" This would allow the save button to be used, but would prevent anyone from submitting the form until the outcome field has been set to one of the expected out of the box fieldsADDITIONAL INFORMATIONRELATED LINKSHow to ignore Decision validation when save button clicked in Flexi Task Nintex Form

IssueWhen running a workflow, the workflow completes successfully for some users, however other uses encounter an Access Denied error. ResolutionEnsure that the affected user accounts have Contribute permissions on: List where the workflow is running Any list that the workflow interacts with (query, update, etc.) Task list associated with the workflow Workflow History list for the site at https://[TenantName].sharepoint.com/sites/[SiteName]/Lists/Workflow%20History/AllItems.aspx To minimize guessing, identify which list the error is regarding by doing the following: 1. Refer to the error itself as the list ID is mentioned in the error message (in bold below).2. On any list within the same site, navigate to List Settings; notice that the URL references the list by the ListID.3. In the URL, replace the current list ID with the list ID mentioned in the error. For example: https://tenant.sharepoint.com/sites/MySite/_layouts/15/listedit.aspx?List=87d30f08-7f60-4b17-b144-a100bfab2dfb 4. Afte

IssueWhen one of the branches in the "State Machine" action does not have a "Set Next State" action, the workflow will keep looping in the particular branch. This might lead to another error depending on the action configured under the branch.   ResolutionAdd the "Set Next State" action in the end of each branch of the "State Machine" action. Related LinksBest practice: State machine workflowsSet Next StateState Machine 

Issue When using Office 365 update Item Permission action, it give an output of the List item URL that can not be use afterward. The URL format return by the List item URL as below: ["https://site_url/Lists/list_name/DispForm.aspx?id=2"]    Resolution Convert the List item URL that has a Collection data type into single text by utilize action "Get Item From Collection".    Additional Information The details of "Get Item From Collection" can be found here.   Related Links Help file "Get Item From Collection"  

IssueWorkflow instance fails with the error: System.Activities.Statement.WorkflowTerminatedException: Error Code: -2146232060, Microsoft.SharePoint.SPException, Message: Exception from HRESULT: 0x80131904 ResolutionPlease open a support ticket with Microsoft SharePoint Online support, as this issue will fall outside the control of Nintex on the SharePoint Online platform. Error Code-2146232060, Microsoft.SharePoint.SPException, Message: Exception from HRESULT: 0x80131904 Additional InformationThis error is caused by a failure within the SQL database system of the SharePoint Online environment. 

Issue Numbers entered in Nintex form are being registered with comer in SharePoint when the Nintex form control is connected to a SharePoint column with the “Number” data typeThis is for all platforms of Nintex Form and SharePoint    Resolution This is a know issue in SharePoint, this is not a Nintex issue.There are workarounds1, Use a text column and not an number column data type2, Create a calculated column and use the formula = TEXT([Column Name], "0")  

IssueNintex O365 Workflow does not start automatically ResolutionThere are few possible solutions to this issue:- ensure that group members are allowed to see each other - ensure members and group are added to the Nintex History list with Contribute permission- ensure App permission is activated at the root site and the sub-site level  

IssueWhen adding a new item using a Nintex form the following error comes up - Service Unavailable ResolutionExport the Form, create a list template using the current list. Then import the form to the new list. 

IssueWhen a user clicks on a URL for a Nintex Form in SharePoint Online in Internet Explorer, an error page states 'The query string "redirect_uri" is missing or invalid'. ResolutionUse the Classic SharePoint 'New Item' URL in your Web Part:Navigate to your list where your Nintex Form is published. Select 'Return to classic SharePoint' (bottom left) Right-click 'New Item' Select 'Copy Shortcut' You now should have a URL that looks like: https://tenant.sharepoint.com/sites/MySite/_layouts/15/listform.aspx?PageType=8&ListId=%7BD82805CA%2D30A3%2D4CFD%2D941C%2D76EF40AF62E7%7D&RootFolder= Place this URL in your Web Part Error CodeThe query string "redirect_uri" is missing or invalid Additional InformationThis issue most commonly occurs when clicking on a Nintex Form URL that is stored in a Web Part in SharePoint Online. Using the Classic SharePoint 'New Item' URL allows SharePoint Online to navigate to the 'New Item' form which automatically redirects to your published Nintex Form,

IssueWhen loading the Nintex Responsive Form in the iOS Mobile Browser, you are receiving the error, "Please enable cookies for your browser to use the Form." You also may only see the Save | Cancel options. Error CodePlease enable cookies for your browser to use the Form ResolutionVerify the Mobile Browser View site feature is Active.  Related Linkshttps://support.nintex.com/Office_365/Forms/Error_%22Please_enable_cookies_for_your_browser_to_use_the_Form%22_for_iOS_devices 

IssueWhen attempting to delete a workflow in SharePoint Online, the workflow does not delete and the page displays "Deleting Workflow..." indefinitely ResolutionOption 1Remove the Nintex workflow from the workflow settings of the affected listOption 2Contact Microsoft to troubleshoot further Additional InformationNintex does not have access to SharePoint Online so contact Microsoft if further troubleshooting is needed.  

IssueWhen trying to open a workflow in Nintex Workflow for Office 365 that contains 'Run Component Workflow' action, the following error may occur: Error opening a workflow. Object reference not set to an instance of an object ResolutionThe issue has been fixed on the latest version of Nintex Workflow for Office 365 Apps that is being released by the end of July 2018. Make sure that the site has the latest version of Nintex Apps. 

IssueWhen running a Nintex Office 365 workflow, the following error occurs on the Exchange Online Create Calendar Item action:Unable to create calendar item. Error: The account does not have permission to impersonate the requested user ResolutionEnsure that the user account has the Application Impersonation Exchange role added and that the user account has permissions to create the calendar list item on the user account specified in the "User to Impersonate" field of the action configuration.  

IssueDuring a data center migration the customer receives the following error when publishing a workflow.“Workflow starting based on conditions cannot be saved or published until migration is complete”. Error CodeWorkflow starting based on conditions cannot be saved or published until migration is complete ResolutionThere are multiple steps to a data center migration and one of them is to migrate workflow start condition subscriptions.Each start condition requires a subscription in the list that they are being published on.Each list can hold a total of 100 subscriptions.If these subscriptions are taken up by other applications such as Microsoft Flow the customer will receive this error.Resolutions.1. The customer will need to manually delete subscriptions from the list to make room.2. The customer can remove all start conditions from the workflow and then publish.3. Worst case scenario is that DevOps can remove the subscriptions from the source data center so that they do not need to b

IssueWhen using Office 365 query user profile action with connection manager, this error might occur:Unable to reach destination server ResolutionEnsure that "workflows can use app permission" feature has been activated via site settings >> Manage site features If MFA (Multi-factor authentication) has been enabled in tenant then execute the cmdlet Set-SPOTenant -LegacyAuthProtocolsEnabled $true Additional InformationSet-SPOTenant - https://docs.microsoft.com/en-us/powershell/module/sharepoint-online/Set-SPOTenant?view=sharepoint-ps 

IssueWhen using Print to PDF in the Nintex Form for Office 365, the following error might occurs:Internal Server Error Building PDF ResolutionReview the Nintex Forms design for any images attached. All the images have to be publicly accessible. 

IssueWhen Hide formatting rules execute on a form at runtime, controls lose their placement. ResolutionAdd a Panel control and nest the moving controls within the panel Remove the ‘Hide’ rule from the controls Apply the 'Hide' rule to the Panel and NOT the individual nested controls  

IssueList Lookup control is cutting off text when trying to select a option from the drop down menu. This occurs for a Nintex responsive form. ResolutionClear the browser cache. 

IssueIn a Nintex Responsive Form for Office 365, the line break was missing between the data in a multiple lines of text column. ResolutionChange the column type from plain text to Enhanced rich text (Rich text with pictures, tables, and hyperlinks) and republish the form.  

ISSUEWhen submitting a Nintex Form, the following error occurs:The app Nintex Forms for Office 365 is out of date. Please update the app.ERROR CODEThe app Nintex Forms for Office 365 is out of date. Please update the app.RESOLUTIONReview any custom JavaScript used in the form: Remove undefined variables or references in the code to variables not used in the form Check the Javascript on the form to ensure that all parentheses () and brackets {} have been closed ADDITIONAL INFORMATIONThis can be tested by removing the custom JavaScript and publishing the form. At runtime the error will no longer occur, indicating that the issue is specifically related to the custom JavaScript.RELATED LINKS

IssueWorkflow suspends with the below internal error.Error: Document generation error: Processing error. Failed to process image data Error CodeDocument generation error: Processing error. Failed to process image data ResolutionSolution 1:Specify the absolute image urlSolution 2:Reference a column that is not of type 'Hyperlink or Picture' and use a single line of text column instead.

IssueWhen using 'Set Workflow Variable' in Nintex Workflow for Office 365, this error might occur during workflow runtime:RequestorId: <GUID>. Details: An unhandled exception occurred during the execution of the workflow instance. Exception details: System.InvalidCastException ResolutionMake sure that variable type and the value used to set the workflow variable matches. For example: A Date/Time type of variable would not match with Number value. 

IssueWhen try to start a List workflow using Start Workflow action in Nintex Workflow for Office 365, this error might occurs:Item does not exist. It may have been deleted by another user ResolutionThe workflow that need to be started must have Start Manually setting is enabled.  Related LinksWorkflow Setting Help File