Archive: Nintex for Office 365 Knowledge Articles

TopicHow to add Nintex Workflow for Office 365 or Nintex Forms for Office 365 apps to a SharePoint Online site.Instructions1. In a Office 365 site, click Settings, and then click Add an app.2. On the Your Apps screen, click SharePoint Store on the left-hand side.3. In the SharePoint store, use one of the following methods to locate the Nintex for Office 365 apps: Navigate to the Workflow and Process Management category. Search for “Nintex” in the Search box. 4. When the App Detail page has opened, click Add It to add the app to the Office 365 site.5. Once the app acquisition has completed, there will be a notification confirming the subscription to the app for everyone in the organization.6. Click Return to site.7. Verify the correct version of the app is being installed by clicking the Show Language Options link and selecting the desired language from the drop-down list.8. Click 'Trust It'.9. After a few moments, the app will be available in the site and ready to use.  

Questionis it possible to create the multiple Nintex Forms on single list? AnswerYes, you will need to add additional content types to the list. Then when accessing the designer, you will be prompted to which form you wish to design. 

TopicThe default canvas size of the desktop Classic form for Nintex Forms for O365 is height 600 pixels and width 700 pixels but this can be changed.  InstructionsTo change the size of the canvas for a Classic Nintex Form click the Properties option from the ribbon in the Nintex Forms designer.This reveals the properties pane on the right hand side of the screen.In the Properties Pane select the layout you would like to change the size of and select Layout Settings to open the Layout Settings dialog where you can adjust the height and width of the form. 

TopicAttempting to open a workflow task fails when using a Nintex Task Form.  Instructions-Open the workflow in the Nintex Workflow Designer.-Open the configuration for the task action containing the form in question.-Edit and Save the task form. -Save and Close the task form. -Save the task action configuration. -Republish the workflow. -Run a new instance of the workflow to test functionality. The task form should be restored.Additional InformationRepublishing the task form may be necessary for each task form that you find is impacted. Republishing task forms and the workflow may fix any previously started workflow instances. 

TopicWhen configuring the "Assign a task " or "Start a task process" action, the Save button is disabled.  InstructionsNavigate to the Site settings > Site Content Types. Search for "Workflow Task (SharePoint 2013)" and click on it. If that content type is inherited from the site parent, then you will need to go to the site collection level. Click on "Add new site column" Fill up with below: Column name: Any name that is not yet used or reserved Type: Task Outcome Existing group: Custom Columns Choices: Approved, Rejected (Each choice in a new line)  Additional InformationTask content type's parent (Workflow Task (SharePoint 2013) is missing a column of type Outcome choice.  Related Links  

IssueWhen using a Do Calculate action in Nintex Workflow for Office 365, it is not possible to add a decimal value greater than two characters. Resolution  Additional InformationThis is a known issue that is currently under investigation. 

IssueRunning workflow will automatically terminate with the following error: The workflow instance exceeded the CPU usage limit of throttle of 00:00:01.2000000 and could not be unloaded because it was not persistable. Error Code"The workflow instance exceeded the CPU usage limit of throttle of 00:00:01.2000000 and could not be unloaded because it was not persistable." ResolutionResume the suspended workflow instance by clicking Resume for the workflow or by using the SharePoint Workflow Client Object Model after 24 hours have passed. This must occur before the workflow is terminated. Redesign the workflow to follow Microsoft best practices to handle throttling. For more information, see SharePoint 2013 workflow throttling and performance in SharePoint Online and Project Online.    Related Linkshttps://support.microsoft.com/en-us/help/3076399/sharepoint-2013-workflow-throttling-and-performance-in-sharepoint-onli 

IssueWhen modifying a component workflow, the following error occurs intermittently: ResolutionThis was a defect which was resolved on 18th July 2018 

TopicWhen attempting to add or upgrade Nintex Forms or Workflow for Office 365, the following message is displayed:"Sorry for the hassle, we hit a problem. click to recover your license"InstructionsA Tenant Administrator must renew the Nintex apps at the Tenant level:SHAREPOINT ADMIN CENTER MODERN VIEWAs a Tenant / Global Administrator, navigate to the Microsoft 365 admin center. Click on SharePoint. Click on More features. Click "Open" Apps. Click on More features. Click "Open" Site contents. Find the Nintex Workflow for Office 365 and or Nintex Form for Office 365 that has the issue > Click the 3 ellipsis button next to it. Click Manage License.  From the App License Management page > Click either Renew or Recover License. SHAREPOINT ADMIN CLASSIC VIEWAs a Tenant / Global Administrator, navigate to the Microsoft 365 admin center. Click on Apps Click on Purchase apps Find the Nintex Workflow for Office 365 and or Nintex Form for Office 365 that has the issue > Click the 3 ell

IssueWhen using a web part in a Nintex form, the web part might fail to load with the following error:Sorry, we had some trouble accessing your site. ResolutionIn Internet Explorer, go to Options > Security and add the following entries to the Trusted Sites:  *.microsoftonline.com  https://auth.nintex.com       

IssueA blank page appears when accessing the Workflow gallery in Nintex Workflow for Office 365 using Internet Explorer 11 however with all others browsers there are no issues. ResolutionUsing Internet Explorer press F12 to bring up developer tools. Click on the Emulation tab (or Ctrl +7). On the menu bar, click on the Emulation icon along the right. Change the current setting to 11 which is generally the default option. 

IssueIf you open a Nintex Form for a SharePoint list and try to paste content into a Multi-Line text field it works in Chrome, but fails in IE11. Changing to compatibility mode does not resolve the issue. ResolutionVerify the ‘Allow Programmatic clipboard access’ in Internet Explorer is set to Enable or Prompt? Internet Options > Security > Internet > Custom level… Settings are shown below.  

IssueAfter adding a confirmation message within the Advanced section inside of a form control configuration, the confirmation message fails to appear on button click. ResolutionEnsure that there are no special characters in the confirmation message. This will include characters such as apostrophes (‘). 

IssueWhen attempting to open a list item with a Nintex form published, the form errors with - "Input string not in the correct format". ResolutionOpen the Nintex Forms designer Export and save a copy of this form Delete the form Import the form through the designer and publishing. Error Code"Input string not in the correct format" Additional InformationIf this error is occurring via a Nintex Workflow, please check your Nintex Forms that are configured in the Nintex Workflow actions, such as "Assign a Task", and any Nintex Forms published to any content type on affiliated lists (including task lists) or libraries.If step 1 doesn't work because the forms designer cannot be opened, see related links. Related Linkshttps://community.nintex.com/community/build-your-own/blog/2017/02/03/where-nintex-forms-live-in-sharepoint-for-o365 

IssueWhen accessing task form as a user who did not initiate the workflow, the error "Item does not exist. It may have been deleted by another user." pops up instead of loading the task form. ResolutionNavigate to List Settings > Advanced Settings on the affected list. Under Item-level Permissions, make sure "Read all items" and "Create and edit all items" are selected.  Error Code"Item does not exist. It may have been deleted by another user." Additional InformationNintex task forms check item-level permissions when allowing access to the task form.  If access isn't set to all items, then only the workflow initiator will have access and everyone else will receive the error message. 

IssueDocument generation is producing documents in an older format of MS Word  ResolutionUpdate the document template with the version of MS Word that you want the document to be generated in  

IssueWhen trying to publish New Responsive Form in Nintex Form for Office 365, you might have the following error:"Something went wrong when publishing your form. Please retry again. " ResolutionVerify that the content type attached to the related List / Library is not Read only.  Additional InformationSteps to verify the Read-only setting for a content typeOpen List Settings. Enable content types if not enabled. Click on "Advanced settings". Select "Yes" for "Allow management of content types". Click Ok which will bring you back to List Settings. Click on the content type you are using for the form. Click on "Advanced settings". The value should be "No".Related Links  

ISSUEWhen opening a Form in Designer, an error similar to the following might occur:'[]', Hexadecimal value 0x13, is an invalid character. Line 124, position 28653.ERROR CODERESOLUTIONOPTION 1Re-create the affected list from the template (save list as a template).  Rebuild or import the backup Form file to the new listOPTION 2Find where the Form is located in the Office 365 environment and delete the Form by referring this article here.  Rebuild or import the Nintex Form, from a backup file.ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen updating a personal connection in Nintex Workflow for O365 the new password is entered and saved but the "Last modified" date on the "Available Connections" page is not updated and neither is the password. Resolution1. Make sure that the user who owns the personal connection is logged in.2. Use Internet Explorer to do the update.3. If another browser is being used make sure the user is logged in properly especially when using Multi Factor Authentication. 

ISSUEConnection manager window stuck at loading when creating a new connection.ERROR CODERESOLUTIONAdd the below url to trusted sites in Internet Explorer options. https://*.sharepoint.com https://*.nintex.io https://*.microsoftonline.comADDITIONAL INFORMATIONRELATED LINKS

IssueWhen creating a new template with Document Generation action using Office 365, the following error may be displayed:'Nintex O365 Document Generation: A file with the name word.docx already exists. It was last modified by user01 on dd/mm/yyy 00:00:00' ResolutionCreate a new document library then select this library within the Document Generation action to create or select an existing template. Additional InformationThe root cause of this issue due to the document library being corrupted.  

IssueWhen opening a Nintex Form for a List that has a special character in the title, The site navigation link, at the top left of the Form, displays an encoded list name. For example, the list name is Nintex@List, the site link navigation shows Site > Nintex%40List instead of Site > Nintex@List.    ResolutionThe issue has been fixed on the latest version of Nintex Form for Office 365, that has been released at the end of August 2018. Make sure that the site has the latest version of Nintex Apps. 

IssueWhen selecting a date from the Date Time control on a Classic Form in O365 and the mouse wheel is scrolled without choosing a date the date time picker popup will detach from the control and move up and down the screen as the user is scrolling ResolutionThis is a known issue of JQuery UI which is used in Nintex Forms for displaying the calendar control. The workaround for this issue is to hide the date picker popup on scrolling by adding the below custom JavaScript in the Form Settings. NWF$(window).on('wheel', function(event) { NWF$.datepicker._hideDatepicker(); });   

ISSUEWhen running a workflow that uses "Office 365 Upload File", the following error occurs:The file name already exists, or the folder could not be found, or the document library column could not be foundERROR CODEThe file name already exists, or the folder could not be found, or the document library column could not be foundRESOLUTIONReview the destination library on the SharePoint site and ensure that a file with the desired file name does not exist. If it does not appear in the SharePoint site view, use Windows Explorer to verify the file name is not in use. ADDITIONAL INFORMATIONRELATED LINKS

IssueWhen using the connection manager in Office 365 actions, this error may occur: The destination site was unable to process request. The provided credentials might not have access ResolutionReconfigure the connection manager and make sure that the credential used has enough permission to execute the functionality as intended. Related LinksConfigure a connection