Archive: Nintex for Office 365 Knowledge Articles

IssueWhen using Send Email action, emails are not being delivered. ResolutionCheck the Clutter/Junk mailbox and mark the email as 'Not as Spam' Additional InformationIt would also be a good idea to add the following emails to the address book:no-reply@sharepointonline.comnoreply@workflownotification.com 

When a task assignee attempts to respond to a task using LazyApproval, the response is not accepted.ConditionsCustom HTML is applied to Initial Task Notification in 'Assign a Task' HTML includes a <Title> element LazyApproval is enabled Additional InformationThis behavior is caused by the email client through which the response was sent. For example, Outlook in Office 365 ignores the <title> tag, however, the Outlook Desktop Application will include the <title> tag in your response, forcing LazyApproval to process and reject the contents of <title> as a response.  

Issue When attempting to delete a workflow in SharePoint Online, the workflow does not delete and the page displays "Deleting Workflow..." indefinitely   Resolution Option 1 Remove the Nintex workflow from the workflow settings of the affected list Option 2 Contact Microsoft to troubleshoot further   Additional Information Nintex does not have access to SharePoint Online so contact Microsoft if further troubleshooting is needed.   

IssueWhen publishing a component workflow in Nintex Workflow for Office 365, the following error may occur:The name of Component workflow has been used. Please choose another name ResolutionVerify that there is no other workflow with the same name under the same Office 365 tenancy because the workflow name is unique on the Tenancy level.  

IssueWhen importing a workflow in Nintex Workflow for Office 365, the following error might occur:“The file provided to import is invalid or corrupted” ResolutionCreate a new list. Import the workflow file on the new list.  Review the workflow and check on these actions (including disabled actions): If you have a 'Parallel Branch' action, make sure that at least one action exists in all the branches.  If you have a 'Run If' action then make sure that at least one action exists under this action.  Save the workflow. Export the workflow. Import the workflow into the original List that had the issue.  

ISSUEWhen saving or publishing a workflow that contains a State Machine action, the following error might occur:Error publishing workflow. Object reference not set to an instance of an objectERROR CODERESOLUTIONConfigure the State machine action and at least one of the branches. Note: After the workflow has been saved, the branch configuration can be cleared.ADDITIONAL INFORMATIONExclamation marks on State machine ActionRELATED LINKS

IssueWhen running Nintex Workflow for Office 365, the following message appears in the Workflow status history page:The list '{Workflow Context:List Name}' does not exist in the web site ResolutionThe error is shown when the 'List name' field has either been entered in manually or copied and pasted from a similar account. To resolve the issue, you will need to do the following:1. Open the Workflow Designer2. Open the Office 365 Live action3. Clear the existing field for 'List name'4. Place cursor in the 'List name' field5. Expand 'Workflow Context' section on the right6. Click on 'List Name' to add this information to the 'List name' field 

ISSUEWhile trying to publish a workflow within Office 365, the publish fails with the error:Error publishing workflow. Microsoft.Workflow.Client.WorkflowManagementExcept. A response was returned that did not come from the Workflow Manager. Status code = 503: Service UnavailableERROR CODERESOLUTIONContact Microsoft SharePoint Online support to troubleshoot and resolve issues or failures with the underlying Workflow Manager system in SharePoint Online.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen adding the Nintex for Office 365 apps to a SharePoint Online site, the app cannot be added and the following error occurs:You can't add this app here.ERROR CODERESOLUTIONSharePoint Online apps can only be added to sites by Site Collection administrators; increase permission level of the user account attempting to add the app, or contact a Site Collection administrator to add the app.ADDITIONAL INFORMATIONRELATED LINKS

ISSUEWhen opening a Nintex Form with a calculated control and a IF runtime function, the following error occurs:An embedded page at formso365.nintex.com says The form is reporting the following Errors: If is not definedERROR CODEIf Is Not DefinedRESOLUTIONThe IF function is a native SharePoint function. Contact Microsoft support for issues related to native functions.ADDITIONAL INFORMATIONThe following steps can be used to verify that issues with the IF function are not specific to Nintex Forms:On the affected list, create a calculated column on the list. Add the following formula: =if(1>2,"true","false") If this fails, it indicates a site-wide issue with the IF function.RELATED LINKSCalculated Field Formulas

IssueWhen attempting to open a form not using the global admin account you get the following error: "This content cannot be displayed in a in a frame."This only occurred in IE when opening a form configured to open in a dialog box. When changing the configuration to not use a dialog box the form opens fine.  ResolutionAdd the following sites to Trusted Sites:- *. nintex.com (https://nintex.com/) - *. sharepoint.com (https://sharepoint.com/) - *. nintexo365.net (https://nintexo365.net/) *.office.com*.microsoftonline.comIf the above doesn't resolve the issue, access internet options, security settings - trusted sites Zone, advanced settings. Search for "Launch programs and Files in an IFRAME" If Prompt is select change the setting to enable. 

IssueThe below error is generated whilst adding a user to the "Administrator Management" page in Office 365 Error: ResolutionEnsure the Administrator management page is accessed via the Nintex workflow app, from within Sharepoint, rather than using a saved URL. 

ISSUEWhen saving a Nintex Workflow in Office 365, the following error might occur: Variable - dispose : TypeError: Object expectedERROR CODEVariable - dispose : TypeError: Object expected errorRESOLUTIONAs a tenant administrator, click the gear icon on the top right of the Nintex Workflow Designer window. Click Grant Access to Workflow.ADDITIONAL INFORMATIONFor more information, see Assign a task action for Nintex Workflow for O365 throws error on save.RELATED LINKS

IssueWhen updating a personal connection in Nintex Workflow for O365 the new password is entered and saved but the "Last modified" date on the "Available Connections" page is not updated and neither is the password. Resolution1. Make sure that the user who owns the personal connection is logged in.2. Use Internet Explorer to do the update.3. If another browser is being used make sure the user is logged in properly especially when using Multi Factor Authentication. 

IssueWhen using Nintex Workflow for Office 365 Document Generation action, some of the items properties that have been tagged in the Document Template do not generate a value on the document generated.  ResolutionBelow are some Verify the item property tag on the document template and make sure that the tagger has a space with another word on the template. Example: (1)<<ItemProperty_Title>> ==> This will not work because there is no space between character  ) and <<. The valid tagged is:(1) <<ItemProperty_Title>> ==> Add one space between (1) and <<ItemProperty_Title>> 

IssueTask actions showing the warning sign that the action is not configured correctly Resolution Confirm that all mandatory fields have been completed.If the action is sending an email, check the email body and confirm that any references used are being resolved and not appearing as {Unknow: Unknow}  

IssueWhen trying to export a workflow from the Nintex for Office 365 designer, the export fails with the error: "Workflow is too big, please reduce some of the actions." ResolutionRemove an disabled/un-needed actions Break the workflow into smaller parts and export the new child workflows  Error CodeWorkflow is too big, please reduce some of the actions. Related LinksSharePoint Workflow Thresholds 

IssueWhen using Office 365 update Item Permission action, it give an output of the List item URL that can not be use afterward. The URL format return by the List item URL as below: ["https://site_url/Lists/list_name/DispForm.aspx?id=2"]   ResolutionConvert the List item URL that has a Collection data type into single text by utilize action "Get Item From Collection".  Additional InformationThe details of "Get Item From Collection" can be found here. Related LinksHelp file "Get Item From Collection" 

Issue When creating a Excel Spreadsheet, using a Create List Item action, the Excel spreadsheet does not open, and shows the error:"We are sorry, we could not open your workbook. It's possibly corrupt or using a file format that is not supported."  ResolutionThis is an underlying issue with the Sharepoint platform and also occurs with a Sharepoint Designer Workflow action: "Create List Item"As an alternative, use the O365 action “Office 365 Upload File" 

IssueWhen using type of connection 'SharePoint Online : List & Library' and 'SharePoint Online: Site Collection Administration', this error might occurs:Unauthorized request for connection <connection name> ResolutionConfigure the connection manager 'SharePoint Online Tenant URL' without -Admin as the URL.Incorrect value: https://tenantname-Admin.sharepoint.comCorrect value: https://tenantname.sharepoint.com 

TopicWhen using a Web Request action an error may occur when running the workflow. SolutionSome web services or API's do not require a Body in the request as all information is passed in the URL but the Web Request action does need something in the Body even though this section of the action configuration is not starred as mandatory. Adding the content type to the field will resolve the issue even though the content may be ignored by the web service or API. Additional InformationIn general, any error in O365 that has a field name in between square brackets e.g. [Field] means there is an issue with that field.  Sometimes the field name is obvious and other times it is not. Read the error to determine the issue.  In this example the field is empty "null" but other errors may be in regards to the syntax of the information provided in the field. Error MessageSome parameters failed the validation check. - [InputFileContent] : The parameter or the parameter value is null. 

IssueWhen hovering over a populated People Picker control in Nintex Forms for Office 365, the user account's information window appears, and then follows the mouse around the form instead of disappearing as expected. ResolutionIdentify the form rule that is disabling the People Picker control. Within the 'disable' rule, update the rules to include Is Edit Mode, for example: (Is Edit Mode)&&(State=="Completed"||State=="Waiting External Affairs Approval")  

TopicWhen attempting to add or upgrade Nintex Forms or Workflow for Office 365, the following message is displayed:"Sorry for the hassle, we hit a problem. click to recover your license"InstructionsA Tenant Administrator must renew the Nintex apps at the Tenant level:SHAREPOINT ADMIN CENTER MODERN VIEWAs a Tenant / Global Administrator, navigate to the Microsoft 365 admin center. Click on SharePoint. Click on More features. Click "Open" Apps. Click on More features. Click "Open" Site contents. Find the Nintex Workflow for Office 365 and or Nintex Form for Office 365 that has the issue > Click the 3 ellipsis button next to it. Click Manage License.  From the App License Management page > Click either Renew or Recover License. SHAREPOINT ADMIN CLASSIC VIEWAs a Tenant / Global Administrator, navigate to the Microsoft 365 admin center. Click on Apps Click on Purchase apps Find the Nintex Workflow for Office 365 and or Nintex Form for Office 365 that has the issue > Click the 3 ell

TopicWhen trying to open the workflow designer in SharePoint Online, it gets stuck loading on 'Connecting to site'.  InstructionsIn Google Chrome:1. Navigate to Settings > Privacy and security > Cookies and other site data.Note: You will find that Block third-party cookies or Block third-party cookies in Incognito are enabled. This prevents the Workflow Designer from loading.2. To allow the Workflow Designer to load, make one of the following changes:Select Allow all cookies Under Sites that can always use cookies, add [*.]sharepoint.com  Additional InformationWhile it is possible to see this occur in other browsers with similar cookie-blocking features, this most commonly occurs in Google Chrome Incognito mode. 

IssueWhen click a Save button in Nintex Form for Office 365, the Form is submitting an HTML string to one of the list column that has data type string and has a default value.   ResolutionVerify the control setting button and make sure the configuration of Advanced > Connected to is Not Connected.