Skip to main content
Nintex Community Menu Bar

Issue with workflow

  • December 5, 2017
  • 10 replies
  • 74 views

Forum|alt.badge.img+2

An existing workflow suddenly started throwing errors as below:

Failed to report workflow progress. Parent workflow instance fc51761b-e03c-463d-b8ab-b3253f847c14 was not found in database NintexWorkflow2013_BREC_Reports on server sharepointdb001.

I re-created workflows by importing from backup. Still I am getting the same error.

Appreciate any help.

10 replies

Forum|alt.badge.img+8
  • December 6, 2017

Does your wf have a pause action?

Try these steps:

  1. Follow the instructions for clearing the SharePoint Configuration Cache found here. These are for SharePoint 2010, however the same steps will be used for 2016.
  2. Make sure to clear the cache on each of the SharePoint 2016 servers.
  3. Run IISReset after cache has been cleared.

This was found at the following link.

https://support.nintex.com/SharePoint/Workflow/2016/Workflows_With_Pause_Action_Fail_After_Using_MoveData


Forum|alt.badge.img+2
  • Author
  • Rookie
  • December 6, 2017

Thanks Roger for the reply

Problem got resolved overnight perhaps due to cache getting cleared.

However, a couple of problems still remain

1) On one of the libraries, I do not see Manage Nintex option under ribbon > workflow settings.

2) I created the Nintex workflows in an effort to resolve the previous error. The original links still show under ‘workflow inventory’ though I deleted them.

They keep re-appearing.

/Prasad


Forum|alt.badge.img+8
  • December 6, 2017

On the list with the missing "Manage" button are you sure there is at least one workflow associated with it?


Forum|alt.badge.img+8
  • December 6, 2017

Never mind about that last comment. I checked a list with no workflows and it had the manage button.


Forum|alt.badge.img+2
  • Author
  • Rookie
  • December 6, 2017

Ok !


Forum|alt.badge.img+8
  • December 6, 2017

Prasad Can you see the Create workflow button in the ribbon?


Forum|alt.badge.img+2
  • Author
  • Rookie
  • December 6, 2017

I see four options under workflow settings

- Workflow settings

- Add a workflow

- Create a workflow in Sharepoint designer

- Create a reusable workflow in sharepoint designer

On another library under the same site collection, I see two additional options

- Create a workflow in Nintex workflow

- Manage workflows with Nintex workflows

/Prasad


Forum|alt.badge.img+8
  • December 6, 2017

Prasad Maybe this link will help.

 


Forum|alt.badge.img+2
  • Author
  • Rookie
  • December 6, 2017

Excellent !

That solved the issue.

Thanks Roger !

/Prasad


Forum|alt.badge.img+8
  • December 6, 2017

Good to hear! Please mark my answer correct to help others that are seeking the resolution to this problem in the future. Thanks!