Drawloop - Adobe Sign from a Salesforce Community

  • 26 March 2021
  • 0 replies
  • 94 views

Userlevel 2
Badge +9

Issue

Adobe Sign Agreement Envelopes fail when generated from a Community using SOBO.

 

Error Code

On the Adobe Agreement Envelope: 

  • Invalid user ID or email provided in x-api-user header.
  • Invalid or no file info is provided.

 

Resolution

Manual runs from the Lightning Component, Flow, or Looplus Run page are not supported for SOBO.

  • Convert the manual run experience into an Outbound Message
  • Purchase individual Adobe Sign licenses for the community users.

 

Additional Information

This behavior is seen from an Adobe button as well. Please post any additional use-cases and desired functionality on our Uservoice.

 

Related Links


0 replies

Be the first to reply!

Reply