Code Fix: Unable to install K2 Five (5.2) Fix Packs when K2 is installed on a non-default drive
KB003322
PRODUCTK2 Five 5.2 to 5.3
K2 Five (5.2) May 2019 Cumulative Update
K2 Five (5.2) May 2019 Cumulative Update Fix Pack 11 to K2 Five (5.3) Fix Pack 18
Issue Description
When K2 is installed on a drive other than the C: drive, you are unable to install a Fix Pack. The installer will run but errors occur during installation.
Resolution
The fix is available in the following K2 versions:
| K2 4.7 March 2018 Cumulative Update | K2 Five (5.0) September 2018 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) |
|---|---|---|---|---|
| X | X | X | Fix Pack 11 | Fix Pack 18 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to refresh the browser cache.