Code Fix: Servers in a cluster environment execute a sync simultaneously

KB003280

Issue Description

When you run a sync using the SyncEngine in a cluster environment, the sync executes simultaneously, and an exception occurs.

Error Message

The following exception occurs: “Violation of PRIMARY KEY constraint 'PK_IdentityLink'. Cannot insert duplicate key in object 'SyncEngine.IdentityLink'”.

Resolution

1. Ensure you have K2 Five (5.2) installed.
2. Download and install the K2 Five (5.2) May 2019 Cumulative Update from K2 Partner and Customer Portal.
3. Download the K2 Five (5.2) May 2019 Cumulative Update FP8 from K2 Partner and Customer Portal.
4. Install the K2 Five (5.2) May 2019 Cumulative Update FP8 to apply the fix.