Code Fix: K2 SmartForms Application Pool keeps crashing.
KB003411
PRODUCTK2 Five 5.2 to 5.3
K2 Five (5.2) May 2019 Cumulative Update
K2 Five (5.2) May 2019 Cumulative Update Fix Pack 22 to K2 Five (5.3) Fix Pack 29
Issue Description
The K2 SmartForms Application Pool keeps crashing, presenting an error in the K2 HostServer logs.
Error Message
The following error occurs: "Primary Credentials Not Authenticated. Session Not Authenticated."
Resolution
The fix is available in the following K2 versions:
| K2 4.7 March 2018 Cumulative Update | K2 Five (5.0) September 2018 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) |
|---|---|---|---|---|
| X | X | X | Fix Pack 22 | Fix Pack 29 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.