Code Fix: K2 Server becomes unresponsive when user task notification e-mails execute

  • 16 February 2021
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Code Fix: K2 Server becomes unresponsive when user task notification e-mails execute

KB003400

PRODUCT
K2 Five 5.2 to 5.3
K2 Five (5.2) May 2019 Cumulative Update
K2 Five (5.3) Fix Pack 27 to K2 Five (5.2) May 2019 Cumulative Update Fix Pack 21

 

Issue Description


The K2 Host Server becomes unresponsive when user task notification e-mails execute.

Resolution

The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update K2 Five (5.0) September 2018 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3)
X X X Fix Pack 21 Fix Pack 27
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.

 


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