Code Fix: An error occurs when you execute methods for the Sync Service Broker
KB003452
PRODUCTK2 Five 5.2 to 5.3
K2 Five (5.2) May 2019 Cumulative Update
K2 Five (5.3) Fix Pack 34 to K2 Five (5.2) May 2019 Cumulative Update Fix Pack 28
Issue Description
When you are not a Service Account user and you execute any of the methods for the Sync Service Broker, an error occurs.
Error Message
The following error occurs: “Cannot open database “K2” requested by the login. The login failed. Login failed for user oDomainUsername]”.
Resolution
The fix is available in the following K2 versions:
| K2 4.7 March 2018 Cumulative Update | K2 Five (5.0) September 2018 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) |
|---|---|---|---|---|
| X | X | X | Fix Pack 28 | Fix Pack 34 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
